Sunita Pillai
Dubai,DU
Summary
Forward-thinking Sales and Marketing Manager with expertise in coordinating and managing staff and deploying successful marketing campaigns. Persistent leader with history of surpassing revenue objectives with market-savvy approaches and persuasive negotiation skills. Talented project manager successful at tackling problems with tenacity and sound judgment.
Overview
14
14
years of professional experience
Work History
Sales and Marketing Manager Self Employed
Free Spirit Motorcycles LLC
08.2016 - 01.2019
- Organize marketing events like bike rides, biker build off, for attracting new customers
- Handling social media accounts like Instagram, Facebook for marketing and brand building
- Handling queries for purchase of new or pre owned bikes
- Assisting with service process and insurance process
- Payment collection of pending dues.
Assistant Manager Branch Sales Underwriting
Emirates NBD - Emirates Money (Consumer Finance Unit)
10.2008 - 04.2015
- Process: Risk and Credit Underwriting for Personal Loan / Business Loans / Merchant Loans/ Loan Against Gold/ Loan Against Property
- Screening of files based on the existing criteria policy and guidelines
- Dedupe Checks to be performed for internal and external systems (Blacklist / Central Bank Check / EM - Credit / Score Card)
- Initiate Field Verification for Office and or Residence
- Income Calculation / Budget Analysis and Personal Discussion
- Eligibility Assessment based on the reports and findings
- Propose for Credit Approval and Disbursement of Loan
- Job Responsibilities: Processing - Risk Assessment and Credit Underwriting for applications of Personal Loans (New and Top Ups) / Merchant Loans / Business Loans / Loan Against Gold
- Coordinating with Sales Team, Credit Team and Operations Team
- Tele calling for Awareness and Collections for Bucket X customers
- Customer Service for existing customers swaps of PDC / foreclosure / rebooking of loans
- Top up calling for existing eligible customers
- Administration Branch vault key holder
- Maintain Lead Tracking System for online website queries
- Generate new business from Bank References / Tele Calling / Cold Calling.
Business Development Manager Sales and Marketing
SME RATING AGENCY OF INDIA LTD (SMERA)
07.2007 - 08.2008
- Process: Credit Rating for SME sector
- Job Responsibilities: Bank Relationship Building; Meeting senior Bankers (Largely PSU) for MOU agreements or Interest Rate Reduction Benefits
- Coordination with SME and Credit Departments of various banks for getting their existing customers rated
- Rating Procedure Follow up and providing guidance to clients for completing the rating process
- Website Query Handling for www.smera.in for the queries which are logged in on the company website
- Advertising and Marketing; Handling medial releases and press conference and external communication for the organization
- Brand Building; Designing and execution via application forms, brochures, feedback forms
- Event Management Coordination for conducting and participating in various events for SME customers, Bankers and Chartered Accountants meet
- Vendor Management; Recruitment and selection of third party for various activities and coordination for maintenance and billing activities
- Portfolio rating request for SSI and SME customers of various MOU Partner Banks.
Relationship Associate Sales and Branch Credit Underwriting
PRIME FINANCE (Subsidiary of Standard Chartered Investments and Loans Limited)
05.2006 - 06.2007
- Process: PERSONAL loan
- Initial screening of the files logged in by the field executives
- Trigger verification at the applicant residence and office
- Taking credit decision based on the various reports submitted (Cpv, tvr, Cibil, Satyam)
- Explaining the scheme given to the applicant based on their credit documents
- Job Responsibilities: Coordinating and managing a team of DST executives and achieving the team target, maintaining daily MIS
- Handling Tele Calling Agency (TCA) sourcing for the branch
- Secondary signatory of the branch
- Handling Top Up / Existing Borrowers for the branch
- Customer service in charge for handling issues related with foreclosure, ECS swap, refund to be issued, interacting with eligible Top up Customers, cash collection of EMI and bounce charges
- Branch checker for supervising the number of checks written or cancelled at each EOD
- Proxy Credit officer checking the proposed files and issuing the disbursal checks
- Managing and supervising the branch Administration cost and ordering the supplies for day to day activities.
Customer Relationship Officer
IBM DAKSH - Citi phone Inbound Call Process
08.2004 - 02.2006
- Process: Citiphone Customer Service
- Citiphone officer from August 2004 to July 2005: Handling banking account related queries with opening maintaining and closure of the accounts
- Assisting customers with setting up direct debit, ecs salary credit, wire transfers domestic and international, making payments to various credit accounts
- New Acquisitions: Informing customers about the various products offered by Citibank and generating leads for follow up by the inbound sales team
- Promoted to Citiphone supervisor from August 2005 to February 2006: Handling Agent related calls
- Finding appropriate resolution for the agent query and providing references for future.
Education
Master - Commerce (Management), Second class -
Mumbai University
Graduate - Bachelor of Commerce (Accounts, Taxation computer), 76% - undefined
Mumbai University
H.S.C, 68% - undefined
Tolani College of commerce
S.S.C, 72% - undefined
Canossa high school
Diploma Finance Management, First class - undefined
NMIMS
01.2007
Skills
- Marketing campaign evaluation
- Team Leadership
- Sales Tracking
- sales techniques
- Strategic Planning
- Sales Presentations
- Brand-building strategies
- Performance tracking and evaluations
- Rapport and relationship building
Drivinglicense
Valid for UAE and India
Personal Information
Date of Birth: 09/04/1983
Languages
English / Hindi / Marathi / Malayalam
Attributes
A post graduate by education and who is self-starter, self-motivated, result oriented, hardworking with a 'can do' attitude, team player and is prepared to pursuit challenging assignments as opportunity for growth and excellence. Excellent Communication, Presentation skills and People management skills.
Software
Micro soft Word Excel PPT
Tally
Timeline
Sales and Marketing Manager Self Employed
Free Spirit Motorcycles LLC
08.2016 - 01.2019
Assistant Manager Branch Sales Underwriting
Emirates NBD - Emirates Money (Consumer Finance Unit)
10.2008 - 04.2015
Business Development Manager Sales and Marketing
SME RATING AGENCY OF INDIA LTD (SMERA)
07.2007 - 08.2008
Relationship Associate Sales and Branch Credit Underwriting
PRIME FINANCE (Subsidiary of Standard Chartered Investments and Loans Limited)
05.2006 - 06.2007
Customer Relationship Officer
IBM DAKSH - Citi phone Inbound Call Process
08.2004 - 02.2006
Graduate - Bachelor of Commerce (Accounts, Taxation computer), 76% - undefined
Mumbai University
H.S.C, 68% - undefined
Tolani College of commerce
S.S.C, 72% - undefined
Canossa high school
Diploma Finance Management, First class - undefined
NMIMS
Master - Commerce (Management), Second class -
Mumbai University
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