Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
SUNITA R BHAMBHANI

SUNITA R BHAMBHANI

Dubai

Summary

I am herewith submitting my resume for Review of my credentials will indicate that I am a qualified and highly performing individual with excellent professional and technical skills achieved via rich cross-functional exposure of over 8-9 years across the industry. I am an innovative thinker, able to apply analysis and creativity to problem solving. I am a highly personable, self-motivated and diligent individual with flexibility to adapt to new situations. My core competencies include Travel Management, Constructing Itineraries & Routes, Selling Holiday Packages, Reservations & Ticketing, Fares, and Tariffs Reporting of Accounts, International Counter Sales, Pre/Post Flight Checks, Customer Relationship Management and Corporate Bookings. Driven by high energy levels and technical competence I am confident of making visible contribution to company’s growth and profitability objectives. Brief of my professional forte is appended hereunder: Demonstrated capabilities in formulating and implementing innovative strategies to combat competition and garner fair share of market in fiercely competitive environment. Strong background in institutional / industrial selling with capability to build and nurture customer relations Successful track record in creating and building committed teams to realize their maximum potential. Creative design, problem solving and analytical talents combined with structured business skills and technology savvy. Keen instinct to quickly effect change and improvement warranted by scan of business environment. Proven multitasking capabilities with strong abilities to plan, prioritize and manage tasks under aggressive timelines. A tour through my enclosed resume shall take you through the details and I am confident, in my credentials you would find a perfect fit for the said job. I would appreciate the chance to meet with you in person to discuss as to how I could be a vital part of your organization. Thanking you in anticipation. Yours Sincerely, Sunita Bhambhani TRAVEL & TOURISM MANAGEMENT PROFESSIONAL Seeking challenging assignments across the industry PROFILE Seasoned professional, offering experience of over 8 years across Travel Management, Reservations & Ticketing, Fares, Tariffs Reporting of Accounts, International Counter, Pre/Post Flight Checks, Customer Relationship Management and Corporate Bookings; currently spearheading as Travel Consultant with Travel Cue Management Pte Ltd Capable of supervising issuance of tickets to clients ensuring all relevant information have been compiled with and the product delivered is commensurate with client requirements and expectations. Expertise in Ticketing, Customer relationship management, Passenger Coordination, travels documents’ monitoring, bookings/reservations. Extensive exposure to a comprehensive range of supervision, coordination, administration as well as passenger care functions Competency in people management, relationship building & cross functional coordination in the most challenging situations. Assistance to branch locations spread across South East Asian countries. Managing Team, Training New Joinees with processes related to Company Policy. Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Travel Consultant

KANOO TRAVEL
DUBAI
2017.04 - Current
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Collected, handled and documented payments for travel services and associated feels.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness. Charging of AGT ticket amount using POS Machine.
  • Helped senior managers make effective decisions based on current and accurate reporting.
  • Extracting various reports from MIS Tools.
  • Maintaining Sales and Refund Records,Raising RA's (wherever required)on BSP link.Assisted in account related queries.

Assistant Manager

LUSHESCAPES
DUBAI
2016.04 - 2016.10
  • Handling Walk-in Clients and assisting with their queries
  • Checking Fares through Sabre (Basic)
  • Selling packages Inbound and Outbound
  • Assisting in handling Group Travel for Universities
  • Assisting in arranging travel for Niche Clients
  • Preparing international and domestic itineraries for corporate clients as well as walk-ins
  • Getting best rates from suppliers
  • Assisting in Cruise Bookings through promotions and word of mouth
  • Spearheading efforts across handling entire spectrum of functions pertaining to reservations & ticketing such as monitoring corporate bookings, receiving & action reservations received from corporate and walk in passengers, Pre & Post flight checks ( Queues) / Seat / Meal request and issuing of PTA (Prepaid Ticket Advise)
  • Achieving and closing booking from end to end which includes preparing itineraries, providing quotations to clients, invoicing, receiving payments, maintaining proper records for accounting purpose
  • Assisting Inbound Groups and assist in Sight Visits.

Sr. Travel Consultant

TRAVEL CUE MANAGEMENT PVT LTD
MUMBAI
2012.08 - 2015.10
  • Spearheading efforts across handling entire spectrum of functions pertaining to reservations & ticketing such as monitoring corporate bookings, receiving & action reservations received from corporate and walk in passengers, Pre & Post flight checks ( Queues) / Seat / Meal request and issuing of PTA (Prepaid Ticket Advise)
  • Preparing international and Domestic itineraries for corporate clients as well as walk-ins
  • Handling the Issuing, Re - issuing, Re-routing and processing refunds of tickets
  • Responsible for answering phone calls and Emails and also providing instructions and suggestions to the clients about passports, visas, foreign Currency and travel insurance
  • Accountable for planning and conducting formal training for the customers and providing information about hotels and airlines regarding bookings and schedules
  • Providing Travel Feedback from the Passenger's
  • Handled Passenger's complaints and liaising with respective Airlines for compensation
  • Efficiently handling Ticketing request as validation/revalidation/re-issue/transmission of PTA; ensuring accurate fare quotes and reporting clarification of any discrepancies regarding GDS/ Airlines follow fares and taxes
  • Assisting other Travel Consultants with Ticketing & Accounting procedures including methods of minimizing debit advices; ensuring timely reporting of all Documents Cash/Exchange Vouchers /Tickets Reissued/Others Coupons
  • Interfacing with Accounts Dept.
  • Communicated with clients to confirm itineraries, methods of transportation, and travel regulations.
  • Regarding refund authorities / reissue authority etc
  • Successfully managing booking, confirmation and issue of air tickets, efficiently coordinated with various air lines
  • Briefing, managing and training team.
  • Traveled Multiple times to Singapore as my work required. This also helped me built up skills like working as a Team in a Cross Cultural Environment.

Travel Consultant

GRIFFIN MARINE PVT LTD, KNOWN AS GRIFFIN ATPI
MUMBAI
2009.06 - 2012.07
  • Designed customized and cost-effective corporate and leisure portfolio of customers for flight arrangements, hotel accommodations, car rentals, train tickets, cruises, resorts, tour packages, restaurants, and excursions
  • Planned itinerary, booked flights, holidays etc
  • Used travel systems and online sites, travel insurance, air charter booking, managed day to day visa operation and visa application processing, advised customers of appropriate restrictions, terms and conditions of travel services and immigration law
  • Provided end to end touring solutions across national & international destinations
  • Coordinated with Sales and agent for Corporate Business leads/Corporate Deals/Corporate Joint Promotions and ensured optimum utilization of all available resources, Office Discipline and adherence to company policies, procedures, integrity and work ethics
  • Displayed expertise in Airport handling, planning itineraries and making travel, accommodation reservations, negotiating special fares with airlines & fare calculation
  • Interfaced with clients to ensure fulfillment of their Passport requirements and provide them with the best possible solution
  • Relationship management with the existing customers and addressed their queries and issues promptly
  • Involved in client servicing & achieved the maximum customer satisfaction level by providing relevant and quick service
  • Provided information and promoted the business by providing better services
  • Continued……
  • Ensured interaction with all agents & major business generators, telephoned customer to advise of changes with travel conveyance or to confirm reservation.; responsible for promoting Airline related products such as Frequent Flyer Programm promotion for Passengers and Corporate Houses
  • Disseminated information of all product knowledge on a regular basis and attended to complaints and suggestions liaising with respective departments Quality/Sales etc
  • Independently handled International Counter
  • Shouldered responsibility of maintaining Agency & Brand image; pivotal in telesales & coordinated all client requirements with respect to Airline & service provider, Sales and Operations
  • Undergone on the job training programme for 6 months in Singapore.Travelled multiple times to Singapore as per work requirement.
  • Worked for one of the biggest shipping company client (Maersk).
  • Well versed with Marine Contracts.Issued Marine Tickets for Seamen Passengers.

Customer Service Executive

EZEEGO1 TRAVEL PTE LTD
Mumbai
2007.09 - 2009.01
  • Assisting customers with queries related to Online Ezeego1 Portal
  • Planned itinerary, booked flights, selling holiday packages (Domestic India & International) etc
  • Processing timely Cancellation Refunds through GDS
  • Credentials of selling 1st newly launched online package for US
  • Assisting on enquiries for Air & Non-Air for B2B clients.

Education

Bachelor of Commerce -

Vidya Vardhini College of Arts & Commerce
VASAI
2007

Bachelor of Commerce -

Thomas Baptista Junior College
VASAI
2005

School -

St Francis High School (Xavier's Group of Schools)
VASAI
2002

IATA Basic Foundation Course -

IITC
Borivali
09.2007

Skills

  • Travel Operations, Business /Process Development , Ticketing/Itinerary Management , Routing Constructions ,Calculating Refunds , PTA Enquires ,Client Servicing ,Reservations & Ticketing ,Fares Tariffs ,Reporting of Accounts, International Counter,Pre/Post Flight Checks, Corporate Bookings ,Customer Relationship Management .
  • Computer Proficiency
  • MS Office, Windows, Internet Applications
  • Training/Workshops Attended
  • Attended various training held for improvisation on Client Handling on timely basis in Singapore.

Certification

Certificate Holder of Basic Foundation Course of IATA/UFTAA Foundation Course,Montreal-Canada

Additional Information

On Husband's Visa with Status as Ok To Work

Timeline

Travel Consultant

KANOO TRAVEL
2017.04 - Current

Assistant Manager

LUSHESCAPES
2016.04 - 2016.10

Sr. Travel Consultant

TRAVEL CUE MANAGEMENT PVT LTD
2012.08 - 2015.10

Travel Consultant

GRIFFIN MARINE PVT LTD, KNOWN AS GRIFFIN ATPI
2009.06 - 2012.07

Customer Service Executive

EZEEGO1 TRAVEL PTE LTD
2007.09 - 2009.01

Bachelor of Commerce -

Vidya Vardhini College of Arts & Commerce

Bachelor of Commerce -

Thomas Baptista Junior College

School -

St Francis High School (Xavier's Group of Schools)

IATA Basic Foundation Course -

IITC

Certificate Holder of Basic Foundation Course of IATA/UFTAA Foundation Course,Montreal-Canada

SUNITA R BHAMBHANI