Sunny Nahar
Dubai
Summary
Experienced in transport and fleet management, with a proven ability to manage internal and external relations successfully. Demonstrates expertise in vehicle utilisation, RTA regulatory compliance, and route planning and optimisation. Skilled in operations control and dispatching, driver supervision, performance management, and customer service issue resolution. Adept at KPI analysis and reporting, real-time operations monitoring, complaint handling, issue investigation, team collaboration, workflow system design, budgeting and financial planning. Committed to maintaining vendor relationships while driving demand and supply management for optimal results.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work history
Operations Specialist – Tech Mobility
Citylink Shuttle Passenger Transport LLC
Dubai
2025.02 - 2026.07
- Real-time monitor and coordinate daily transportation activities (pickups & drop off).
- Managed demand and supply across different operational zones to ensure balanced coverage and efficiency.
- Track and monitor fleet movements using GPS or TMS (Transportation Management Systems).
- Monitor live operations and proactively identify potential risks or delays.
- Monitor driver performance and compliance with company policies.
- Handle customer queries and complaints related to transportation.
- Ensure on-time delivery and resolve service failures quickly.
- Ensure RTA compliance with local transportation laws, permits, and safety regulations.
- Assist in vehicle scheduling, maintenance tracking, and fuel usage monitoring.
- Analyze data to support performance improvement initiatives.
- Ensure timely dispatch and fulfillment for both B2C and B2B customers.
Operation Supervisor
CAFU
Dubai
2024.01 - 2025.01
- Manage day-to-day operations, supervising a team of drivers to ensure timely and accurate service delivery.
- Oversee BOLT operation, including car wash, tire changes, oil service, and vehicle inspections.
- Lead and manage regional operations teams, providing guidance, support, and performance evaluations.
- Reaching out to drivers via calls or messages in case of any issues with orders, such as late acceptance, delay or other-related problems.
- Implemented quality assurance processes to monitor driver performance, resulting in improved on-time delivery rates and customer satisfaction.
- Supervise and coordinate the activities of car wash attendants and other staff members.
- Address customer inquiries, concerns, and complaints in a prompt and professional manner.
- Implement customer feedback mechanisms to gather insights for improvement.
- Analyze data to identify trends and areas for improvement.
- Analyze KPIs and provided actionable insights to upper management to continuously improve service standards.
- Regularly review and assess fleet operation, processes, and performance metrics to identify area of improvement and implement solutions to enhance efficiency and effectiveness.
- Develop and optimize transportation routes to minimize cost, fuel consumption and delivery times while maximizing efficiency.
Logistics Operations Lead – Last Mile
Kitopi Catering Services LLC
Dubai
2018.10 - 2023.12
- Plan, organize, and oversee operational logistics of the organization, establish work schedules and procedures, resolve work-related issues, prepare and submit progress and other reports and coordinate activities with other last mile work units or departments.
- Hiring, training, and providing feedback to new drivers so that they can develop further.
- Closely monitor the fleet performance compliance level of each zone and work closely with them to improve KPI.
- Keep the KPI of logistics at a high level to ensure customer satisfaction.
- Responsible for optimizing reporting structure and KPI dashboards for faster decision making.
- Dispatch orders to van/bike drivers, including order assignation.
- Review drivers check calls to determine locations and estimate delivery times.
- Adjusted delivery routes based on capacity to optimize runs.
- Monitored activities to detect opportunities for improving service delivery, fleet maintenance and administrative oversight.
- Evaluated drivers regularly to identify, track and resolve performance issues.
- Plan and budget for daily/monthly operations, expenditures and analyze all financial objectives; finding ways to cut costs and maximize profits.
- Ensure fleet availability to meet all requests by proper scheduling and forecasting.
- Utilize company approved applications to monitor drivers and track vehicles.
Education
Bachelor's Degree -
Guru Nanak Dev University
Amritsar, India 2010.09 - 2013.04
Skills
- Can manage internal/external relations successfully
- Transport & Fleet management skills
- Vehicle utilization
- RTA regulatory compliance
- Escalation Handling & Resolution
- Route Planning & Optimization
- Demand & Supply Management
- Operations Control & Dispatching
- Driver Supervision & Performance Management
- Customer Service & Issue Resolution
- KPI Analysis & Reporting
- Operations Monitoring (Real-time)
- Complaint Handling & Issue Investigation
- Team Collaboration & Ownership
- Workflow system design
- Budgeting and financial planning
- Vendor relationship maintenance
Accomplishments
Successfully introduced a zone-based operational model to balance demand and supply across multiple regions, enabling more effective driver allocation. This initiative reduced average ETA by 15%, increased fleet utilization by 20%, and improved customer satisfaction through faster service response and higher on-time customer transportation.
Languages
English
Fluent
Hindi
Native
Punjabi
Native
Urdu
Advanced
Timeline
Operations Specialist – Tech Mobility
Citylink Shuttle Passenger Transport LLC
2025.02 - 2026.07
Operation Supervisor
CAFU
2024.01 - 2025.01
Logistics Operations Lead – Last Mile
Kitopi Catering Services LLC
2018.10 - 2023.12
Bachelor's Degree -
Guru Nanak Dev University
2010.09 - 2013.04