- Reading Books
Sunny Rebeiro
General Manager - Business Development
Dubai
Summary
Customer-oriented General Manager with 6 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
General Manager - Business Development
CORPORATE GROUP
Dubai
12.2021 - Current
- Developed CRM database of qualified leads through referrals, cold calling, direct mail, email campaigns and networking.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Developed and implemented business plan and marketing strategy
- Built customer acquisition strategy, generating monthly growth for Sales
- Provided sales support for new and inactive customers, increasing sales volume
- Analyzed monthly sales to identify product lines needing additional promotion, maximizing profits
- Collaborated with marketing team to develop successful marketing strategies.
- Gathered customer needs and worked with product development teams to implement changes based on feedback.
- Monitored competitive activity and market conditions to provide feedback to management.
- Prepared and finalized contracts with over 50 clients, bringing in $100,000 in new revenue till date.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Created reports and presentations detailing business development activities.
- Negotiated, prepared and signed contracts with clients.
Assistant General Manager - Business Development
MBG CORPORATE SERVICES
Dubai
04.2016 - 10.2021
- Mentored and motivated team members to achieve challenging business goals.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Resolved problems promptly to elevate customer approval.
- Boosted yearly profits through process optimization and improved training.
- Developed innovative sales proposals to promote product quality and showcase market comparisons.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee evaluations and contract details.
- Motivated, trained and disciplined employees to maximize performance.
- Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
- Evaluated performance against goals and implemented appropriate development plans.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Established and cultivated solid business relationships with new or existing customers.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
Client Relationship Officer
RAKBANK
Dubai
06.2015 - 03.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products & services.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Improved overall efficiency by anticipating needs and providing outstanding support.
- Surpassed sales goals through implementation of effective marketing strategies.
- Facilitated inter-departmental communication to effectively provide customer support.
- Developed and updated databases to handle customer data.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Promoted available products and services to customers during service, account management and order calls.
Sales Consultant
NILKANT CONSTRUCTION LIMITED
MUMBAI
06.2014 - 02.2015
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Followed up with existing customers to provide additional support and address concerns.
- Oversaw daily outbound calls to identify services that address primary needs.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Provided sales and customer service assistance to walk-in traffic
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
- Responded to telephone and in-person requests for information.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Checked client organization and agreements with company priorities through automating content management systems.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Stayed knowledgeable on latest innovations and technological advancements through continuous training.
Home Retention Specialist
OCWEN FINANCIAL SOLUTIONS PRIVATE LIMITED
MUMBAI
01.2012 - 04.2014
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Explained very technical financial information to applicants in easy to understand language.
- Monitored pipelines to track and log status of loans.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Helped college students obtain financial aid through loan programs.
- Compiled closing packages for drafting and presentation accuracy.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Explained very technical financial information to applicants in easy to understand language
Customer Service Representative
INTELENET GLOBAL SERVICES
MUMBAI
03.2010 - 03.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Processed customer adjustments to maintain financial accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Created and maintained detailed database to develop promotional sales.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Developed and updated databases to handle customer data.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Implemented and developed customer service training processes.
Education
Bachelor of Science - Hotel Management
ANJUMAN ISLAM HOTEL & TOURISM MANAGMENT
INDIA 03.2007 - 04.2009
Bachelor of Science -
ST ANNES HIGH SCHOOL & COLLEGE
MUMBAI 03.2004 - 04.2006
Skills
- Business development and planning
Interests
- Listening to Music
- Swimming
VISA STATUS
EMPLOYEMENT VISA
Timeline
General Manager - Business Development
CORPORATE GROUP
12.2021 - Current
Assistant General Manager - Business Development
MBG CORPORATE SERVICES
04.2016 - 10.2021
Client Relationship Officer
RAKBANK
06.2015 - 03.2016
Sales Consultant
NILKANT CONSTRUCTION LIMITED
06.2014 - 02.2015
Home Retention Specialist
OCWEN FINANCIAL SOLUTIONS PRIVATE LIMITED
01.2012 - 04.2014
Customer Service Representative
INTELENET GLOBAL SERVICES
03.2010 - 03.2011
Bachelor of Science - Hotel Management
ANJUMAN ISLAM HOTEL & TOURISM MANAGMENT
03.2007 - 04.2009
Bachelor of Science -
ST ANNES HIGH SCHOOL & COLLEGE
03.2004 - 04.2006
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