SUNU KRISHNAN
Dubai,United Arab Emirates
Summary
Accomplished professional with extensive expertise in customer relationship management, key account management, and marketing strategy development. Proficient in data analysis and interpretation, with advanced knowledge of ERP/SAP systems and Microsoft Office. Demonstrates strong capabilities in customer management, logistics operations and marketing. Adept at strategic planning, project management, and process improvement. Experienced in digital marketing, campaign management, and event coordination. Career goal: to leverage skills in operations management to drive organisational success.
Overview
17
17
years of professional experience
1
1
Certification
Work history
SUPPLY CHAIN COORDINATOR
SANIPEX FZE
JEBEL ALI, UAE
2024.07 - 2026.04
- Managed 50+ key commercial accounts across project and trade based segments ensuring high client satisfaction
- Coordinated 1000+ monthly orders with on-time delivery performance above 95%
- Preparing reports for Debt collection
- Managing post sales services to customers
- Facilitated effective communication between customers for smooth supply chain management.
- Collaborated closely with finance department for accurate budgeting and cost analysis.
- Liaised with customers and other departments to plan timely transportation of goods.
- Knowledge of AX, SAP, ERP systems
INDEPENDENT DISTRIBUTOR
QI GROUP OF COMPANIES
Dubai, UAE
2020.06 - 2024.05
- Improved Sales by 110% with market expansions for over 10+countries globally.
- Strengthened customer loyalty with exceptional service levels.
- Enhanced brand visibility with strategic product placement.
- Conducted business meetings professionally whilst promoting company values.
- Organized regular training sessions to enhance staff skills.
- Implemented operational procedures to increase efficiency.
- Identified potential clients through market research, expanding client base.
- Researched market trends to inform product launch strategy.
- Increased client retention by providing superior customer service.
MARKETING TEAM LEADER
ASTER DM HEALTHCARE - ASTER HOSPITALS
DUBAI, UAE
2018.06 - 2020.06
- Managed external and internal clinic referral programs.
- Conducted competitive analysis to inform business decisions.
- Improved customer engagement with innovative content strategies.
- Executed marketing campaigns contributing to 20-30% growth in patient footfall.
- Managed corporate partnership with 20+ companies.
- Led maternity program initiatives increasing enrollment by 35%
- Planned events and activations to enhance brand presence and customer engagement.
- Hosted events and community Medical Education (CME) programs.
- Managed digital marketing campaigns for enhanced online presence.
- Led Aster Nurture as team leader for Maternity Program.
- Prepared monthly marketing plans and strategies.
- Managed branding and design activities.
- Provided induction and training programs.
OPERATIONS & CUSTOMER SERVICE TEAM LEADER
GANGES SHIPPING & LOGISTICS LLC
DUBAI, UAE
2016.06 - 2018.01
- Managed the Sales & Operations team.
- Delivered multiple projects on time by effective planning and coordination.
- Coordinated projects for successful completion within set timelines.
- Organised staff training to enhance team capabilities.
- Handled customer queries promptly, enhancing customer satisfaction levels.
- Facilitated cross-functional meetings, fostering better teamwork and collaboration.
- Liaised with external vendors for procurement of necessary supplies.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Negotiated rates and re-validated with Lines & other NVOCCs.
- Oversaw shipment operations including transportation and warehouse services.
- Managed customs documentation and clearance processes.
HR MANAGER
EXTERRAN BELLELI ENERGY SRL
ABU DHABI, UAE
2013.12 - 2016.01
- Maintained excellent client relationships with ADNOC, ADGAS, ADCO.
- Coordinated with clients and 50+subcontractors for personnel mobilization.
- Supported PR department with employment visa and visa medical processes.
- Managed 3000+ personnel training and other mobilisaition processes.
- Project : Zirku Offshore Fuel Tank Storage Construction
SENIOR PROJECT ADMIN/OPERATIONS COORDINATOR
MOVE ONE INCORPORATION
DUBAI, UAE
2009.08 - 2013.08
- Worked on US ARMY - LOGCAP IV project, reporting to Project Logistics Head.
- Handled operational administration and coordination tasks.
- Managed average of 50 shipment accounts per day.
- Completed customs documentation and clearance procedures.
- Coordinated with warehouse, accounts, and operations teams to ensure smooth shipment operations.
Education
MBA - Export Management
Bharathiar University
Coimbatore, Tamil Nadu, IndiaB.COM - Marketing & Corporate Relations
University of Calicut
Calicut, Kerala, IndiaSkills
- Customer relationship management
- Key Account & Finance Management
- Marketing Strategy Development
- Strong commercial acumen
- Knowledge of ERP / SAP systems
- Data analysis capability
- SAP software use
- Freight forwarding basics
- Microsoft excel advanced level
- Shipping and distribution procedures
- Analytic Skills
- Process Improvement
- Event & Campaign Management
- Digital Marketing
Certification
Holder of Valid UAE & Indian Driving License
Languages
English 100%
Beginner
Malayalam 100%
Beginner
Hindi 50%
Beginner
Arabic 50%
Beginner
Affiliations
- Travelling, Trekking, Biking
INTERESTS
Songs, Travelling, Reading
DECLARATION
I hereby declare that the above-mentioned information is true and I bear the responsibility for the correctness of the above-mentioned particulars. SUNU KRISHNAN
PERSONAL STRENGTHS
- COMMUNICATION - Interpersonal skills – verbal, problem solving and listening skills in any administrative role.
- SERVICE - Having a client focused approach Skills include Patience, Attentiveness and a positive language.
- ORGANIZATION - Helping others, organizing a to-do list. Prioritizing tasks by the deadline for improving time - management.
- MANAGEMENT- Management skills to direct others and review others performance.
COMPUTER PROFICIENCY
- MS Office
- SAP
- ERP
Timeline
SUPPLY CHAIN COORDINATOR
SANIPEX FZE
2024.07 - 2026.04
INDEPENDENT DISTRIBUTOR
QI GROUP OF COMPANIES
2020.06 - 2024.05
MARKETING TEAM LEADER
ASTER DM HEALTHCARE - ASTER HOSPITALS
2018.06 - 2020.06
OPERATIONS & CUSTOMER SERVICE TEAM LEADER
GANGES SHIPPING & LOGISTICS LLC
2016.06 - 2018.01
HR MANAGER
EXTERRAN BELLELI ENERGY SRL
2013.12 - 2016.01
SENIOR PROJECT ADMIN/OPERATIONS COORDINATOR
MOVE ONE INCORPORATION
2009.08 - 2013.08
B.COM - Marketing & Corporate Relations
University of Calicut
MBA - Export Management
Bharathiar University