Supriya Devi Manoharan
Dubai,Dubai
Summary
A Successful IT professional with8+ years of Experience in Banking/Payment domain, currently working as Senior Software Mobile Testing Engineer in Wio Bank and earlier worked with Emirates NBD Bank as Senior Quality Assurance Specialist and earlier worked with FIS Global Business Solution India as Senior Software Engineer I (Program Analyst II).
8+ years of strong experience in Software Testing, Quality assurance, Processes implementations and QA practice in Mobile Applications and Web Applications of Banking (Retail and Corporate) and FinTech. Experience in Mobile Testing including API Testing of Banking Business and Corporate channel products and extensive experience of mobile applications testing across latest mobile platforms (Smartphones and Tablets) and Operating systems (iOS, Android) Extensive Knowledge and experience in Flutter apps. Tested a variety of mobile apps – Native, Web based and hybrid in Various testing environment Experience in Intellect Global Transaction Banking, iGTB products including Contextual Banking Experience (CBX), Payment processing (PPP) Proven Experience in Global Transaction Banking Project, Using CBX, along with SWIFT Payments and Transfer for Multiple regions (UAE, Egypt), WPS Payroll processing for Corporates based on Middle East Region. Experience in UAT, Preprod and Production environment testing in Payments and card Domain such as ATM/CDM/IVR/Online Digital banking/Mobile App/IWS/GAD/CCSS Experience in Core Banking Software applications such as FINACLE, FTS, SWIFT, FINACLE alert system, CRM. Embraced with the knowledge of banking and payments Industry, having developed Payment’s applications like IST Switch (Development/TestingISO8583 Message specification), Base24 switch (Testing – ISO8583 Message specification), Cortex (Testing/Card Management system), Data Navigator (Testing), IST CMS, Fraud Navigator (Testing). Worked in implementation of IST7.6.1, IST EMV implementation, IST77 Migration projects, Base24 Integration Projects. Worked as Technical Support Engineer in many Asia support Centre issue, assisting and supporting Client from Offsite, during UAT Testing/Production support. Involved as Technical Analyst in development and testing for channels like ATM, MPOS, POS, Mobile Banking and Internet Banking. A sense of urgency, commitment and focus on the right priorities to develop and test solutions in a timely fashion Worked as technical consultant in FIS Application implementation projects, assisting and supporting Client from Onsite.
Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.
Developed key skills in high-paced software development environment, focusing on quality assurance and team collaboration. Utilized analytical and problem-solving abilities to ensure delivery of high-quality software products. Seeking to transition into new field, leveraging transferable skills in quality assurance, project management, and team leadership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Quality Assurance Specialist
Wio Bank Abudhabi PJSC
01.2023 - Current
- Working in Retail and SME projects
- Retail Banking
- Dashboard, Login with2FA
- Local payments and International Transfer
- Inter and Intra bank transfers
- Beneficiary creation and Biller addition
- Bill payments and Utility Payments
- Card Issuance, Virtual card creation, Card functionalities Limit Validation, Notification center
- SME Banking
- Dashboard, Login with2FA, Device binding
- Account details, Transaction history, statement download
- Multi-currency account opening
- Currency exchange transaction
- Invoice issuance
- Stripe Onboarding, Payment linking
- Local payments, International Transfers
- Bill payments and Utility payments
- Saving space creation, deletion, top up and withdraw
- WPS MOL id registration, WPS file upload, ACK, NACK, Reversal scenarios
- Worked on these functionalities for different workflows
- Expertise in Onboarding, single user, Multiuser, Multi-signatories, Bank Mandate, Joint onboarding with default custom bank mandate, Joint onboarding with custom bank mandate
- Expertise in Mambu, Mongo, KAFKA topic, Pass fort, Browser stack
- Worked on Front end using MOB and Web applications and Back-end changes using API Postman
- Created and executed manual test scripts on Android and iOS using Test Ops and performed functional, usability, UI, Regression and Sanity testing for every release
- Established performance benchmarks, monitoring metrics to ensure optimal system functionality.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Mentored junior team members, fostering a supportive environment for professional growth and development.
- Provided detailed reports on testing progress to stakeholders, facilitating informed decision-making regarding resource allocation and release schedules.
- Led a team of QA engineers to ensure timely completion of testing activities and deliverables.
- Conducted root cause analysis for identified issues, enabling faster resolution and mitigating future occurrences.
- Managed test automation efforts, streamlining processes, and improving overall efficiency.
Testing Engineer
Emirates NBD
06.2021 - 01.2023
- Company Overview: (Value Labs Consultancy)
- Emirates NBD Corporate Mobile app changes for UAE, Emirates Islamic, EGYPT region
- Payment Services (fund transfers, cash on demand services, Unitary and basket payments)
- Account Services (General service request)
- CXO Dashboard and Admin
- Utility unitary and Bulk, basket unitary payments
- Soft token Activation/Reactivation/Lock/Auth/Login
- CPR phase1 and Phase2 changes
- TECOM - Multiselect for Bulk and transactions
- Cardless cash withdrawal, cash on demand, Special details for unitary, bulk and basket transactions
- Created and executed manual test scripts on Android and iOS devices using Flutter and performed functional, usability, UI, Regression and Sanity testing on difference Platforms/devices
- EGYPT SB3 Rollout Project
- Verified and validated the below functionalities using Manual Test scripts in Mobile and Web Banking
- Unitary Payments Transactions – Own account Transfer, Domestic Transfer and SWIFT transactions (STP/NSTP)
- Bulk File uploads, Basket Payments (SDMC/MDMC), Split file upload, Salary file upload, Beneficiary File upload
- Salary WPS and Non WPS Payment File uploads
- Generic Service Request
- MT940, MT103 verification
- Charges for Unitary, File upload, Subscription charges
- System Admin/ ARX related functionalities
- Account statement, Multi account statement, Account Download center validation
- FO and BO Reports
- Beneficiary Advice and Transaction alerts validation
- Verified2FA Authentication (Smart Pass) in Mobile app and Web for all ENBD Entities
- Intellect BO operation – CBX(Entitlement/Maintenance), PPP (Transaction processing and Parameterization) verification and validation
- Test Case planning and Test Closure preparation in UAT, REG, PROD
- Other changes like Self Service Request/Customer care request, Stop and Review, Cardless Cash withdrawal and many more
- Determined test requirements and built jobs to meet quality requirements and benchmarks in support of internal software developers.
- Coordinated closely with project teams across multiple time zones, facilitating smooth communication throughout the development lifecycle.
- Participated in sprint planning meetings to provide input on test effort estimation and resource allocation for upcoming projects.
- Established robust acceptance criteria for user stories, ensuring clear understanding among stakeholders of expected results.
- Reduced critical bugs in production with comprehensive system and acceptance testing.
- Coordinated cross-functional teams during end-to-end testing phases, ensuring comprehensive coverage.
Quality Assurance Specialist
RAKBANK National Bank of Ras Al-Khaimah PJSC
04.2019 - 06.2021
- Company Overview: (ATRIBS Consultancy)
- PCDL – ATM Cash deposit changes and Digital banking changes
- Cash deposit limit changes from Digital banking for Retail/SME/Corporate customers
- Cash deposit limit testing using ATM (NCR/Diebold – BNA/Recycler)
- FINACLE level validation changes
- SMS/Email Alert system verification
- Card present/Card less/Contactless ATM transactions verification and Validation
- Position Switch server log verification and ATM debug/dump Verification
- Express Money corridor testing
- RMT /Express Money corridor for33 countries including Cash pickup and bank transfer to account for Retail customers
- FINACLE level validation changes
- SMS/Email Alert system verification
- Test cases scenario preparation and execution
- With and without PO box validation for INR corridor
- Host to Host File Transaction testing for RAK Government and Department of finance
- Host to Host file preparation for Within RAK, within UAE and Outside UAE
- Acknowledgement and Transaction status file validation
- End to End file processing and checking for Corporate users
- Pool balance, SMS/Email alert check, Limit validation, UI changes, and other negative scenarios
- FAS alert verification
- YAP Mobile Application – Retail Mobile application
- Played a Lead role in preparing Test Strategy acceptance plan, Test scenario and test case documents, Test execution reports in system integration testing
- Customer onboarding and card activation testing
- Card Activation/Card replacement/Card Renewal and other card cycle validation
- Verification of Application supported transactions like YAP to YAP, Within UAE and Outside UAE (SWIFT and RMT) transaction, Card top up
- Validated Precut off/Post cutoff/bank holiday transactions
- Verification of ATM supported transactions like Cash withdrawal, Balance inquiry, Pin change, Cash/Cheque deposit for Card present/Card less/Contactless
- Interactive Teller Machine
- Test scenario/Test case preparation and UAT Execution
- FINACLE level validation changes
- SMS/Email Alert system verification
- Card present/Card less/Contactless ATM transactions verification and validation
- Verification of ATM supported transactions like Cash withdrawal, Balance inquiry, Pin change, Cash/Cheque deposit for Card present/Card less/Contactless
- Preapproved Loans – Retail and Business/Corporate customers
- Test scenario/Test case preparation and UAT Execution
- FINACLE level validation changes
- SMS/Email Alert system verification
- Offline/Online Preapproved loan request submission and verification
- File Uploads – (Within Bank/Within UAE, Outside UAE, Beneficiary file Addition, Biller Addition, WPS, non WPS file) – Business and corporate users
- Test scenario/Test case preparation and UAT Execution
- FINACLE level validation changes
- SMS/Email Alert system verification
- All files for thousand number for records has been verified
- Pre cutoff, Post cutoff and Holiday scenarios also verified
- CCSS Application - Business/Corporate customers
- Test scenario/Test case preparation and UAT Execution
- Validated ONUS and OFFUS cheque flow from CCSS to ICCS
- ONUS and OFFUS cutoff time related testing
- Validated Limits like Max Corporate limit per day, Max limit per cheque, Max cheque count per day
- Verified Scanning/submitting/Authorize/Repair/Report from CCSS application
- CCSS digital banking application and CCSS admin application including Cutoff master and holiday master verification
- ICCS Cheque processing for Onus and Off us cheques
- ICCS cheque honor/reject and Transaction posting validation for onus and off us cheques
- Validated Onus and off us Cheques (within limit/ above limit) in ICCS queue
- Developed and implemented procedures to meet product quality standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
- Elevated software quality, executing detailed functional, regression, and performance tests.
- Reduced time to market for new products with introduction of agile testing methodologies.
- Facilitated seamless integration of new software features, closely monitoring for bugs and inconsistencies.
Programmer Analyst II (Senior Software Engineer1)
FIS Global Business solution Chennai
03.2015 - 01.2019
- Client Engagements and Key Responsibilities
- Al Rajhi Bank Malaysia – IST77 SP12 Migration – As Test Lead - from Onsite
- Played a Lead role in preparing Test Strategy acceptance plan, Test scenario and test case documents, Test execution reports in system integration testing
- Tested the whole IST77 migrated – for ATM models NCR and Omron
- Supported ARB client during UAT Phase
- DBS Singapore – IST77 SP12 Migration – As Technical Consultant
- Migrating Fraud Fractal interface to IST77
- Involved in Test case documentation and other configuration documents IST77 Testing - including testing all ATM models NCR and Omron
- Rizal Commercial Banking Corporation Philippines – RCBC Phase2 – Cortex Implementation – As Test Analyst
- Involved in Pre-Sit for ATM (NCR and Wincor)
- Involved in SIT Testing - ATM channel (NCR/Wincor) and MPOS Channel
- Involved in IST/Cortex Reports testing for ATM/MPOS
- Involved in Bancnet Issuance EMV Certification testing and Mastercard issuance testing
- Manual Card creation using Cortex and Manual Embossing File creation
- Tested Bulk Card Issuance and Card linking for Debit and my wallet cards
- ATM State table change for Circular BSP950 Dynamic currency conversion and contactless card
- Rizal Commercial Banking Corporation Philippines – RCBC Managed Services Phase1 – IST7.6.1 Implementation – As Test Analyst
- Involved in SIT Testing and UAT Support
- Involved in Bancnet Acquiring EMV Certification testing
- Bangkok bank Thailand –BBL AAC1 – ANYID Project IST7.6.1 Implementation– As Test Analyst
- Played a key role in Pre-sit testing in AAC1 AnyID
- Part of Base24 Switch Testing (Authorization, Settlement) – Integration Testing and Transactional Testing
- Familiar in Base24 Authorization Flows, Financial transaction flows, Transaction switching and routing for ATM, POS, Mobile Banking and Internet Banking Channels, Used Base24 simulator as acquirer and issuer for all types of channels
- Part of IST Switch Testing and DN Testing
- Bank of Philippines Island - IST7.6.1 and Cortex Implementation– As Technical Consultant
- Involved in Transaction LOG File Manual testing in BPI IST switch
- Involved in Cortex installation document in BPI Cortex
- Attended Cortex Training
- BancNet Philippines – EMV IST7.6.1 Implementation – As Application Developer
- Played a key role in developing CUP Interface Module
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Improved software efficiency by identifying and resolving programming errors in existing systems.
- Performed regression and system-level testing to verify software quality prior to release.
- Developed and maintained efficient, error-free code for various software applications, meeting all project deadlines.
Education
Bachelor of Engineering - Computer Science (BE-CSE)
Anna University
Chennai06-2014
Skills
- Mobile Application Testing – iOS and Android
- Payment Switch Development and Testing – IST761 and77
- ISO8583 Message specification
- SIT Testing, UAT Testing, switch Testing, Transactional Testing
- Payment Products
- Information Switching Technology (IST)
- IGTB Product
- Cortex
- Data Navigator (DN)
- Fraud Navigator (FN)
- IST Card Management system
- Channels
- ATM (Omron, Wincor, Diebold, NCR), POS, MPOS
- Internet Banking, Mobile Banking
- JIRA Ticketing System
- FINSIM Installation/Setup & Configuration/Testing
- IST Installation, GUI Installation, FN Installation
- EMV Certification Testing
- Preparation of Technical specification documents, release notes, Test Strategy acceptance plan, Test scenario and test case documents
- Proficient in Manual C, C, Java,Oracle, SQL, Shell scripting
- Mobile application testing (Installation, Functional, Usability, Regression, Interruption Testing)
PERSONAL INFORMATION
- Date of Birth:3rd February1993
- Nationality: Indian
- Languages: English & Tamil
Certification
- Certified ScrumMaster (CSM)
- ISTQB Certified Tester Foundation Level (CTFL) - International Software Testing Qualifications Board (ISTQB).
- Diploma in Java Technologies(NIIT)
- Certified Scrum Product Owner® (CSPO®)
- Selenium Webdriver with PYTHON from Scratch + Frameworks(udemy)
- Selenium WebDriver 4, Cucumber BDD, Java & More!(udemy)
Timeline
Senior Quality Assurance Specialist
Wio Bank Abudhabi PJSC
01.2023 - Current
Testing Engineer
Emirates NBD
06.2021 - 01.2023
Quality Assurance Specialist
RAKBANK National Bank of Ras Al-Khaimah PJSC
04.2019 - 06.2021
Programmer Analyst II (Senior Software Engineer1)
FIS Global Business solution Chennai
03.2015 - 01.2019
- Certified ScrumMaster (CSM)
- ISTQB Certified Tester Foundation Level (CTFL) - International Software Testing Qualifications Board (ISTQB).
- Diploma in Java Technologies(NIIT)
- Certified Scrum Product Owner® (CSPO®)
- Selenium Webdriver with PYTHON from Scratch + Frameworks(udemy)
- Selenium WebDriver 4, Cucumber BDD, Java & More!(udemy)
Bachelor of Engineering - Computer Science (BE-CSE)
Anna University
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