SURAJ BHATT
Dubai ,UAE
Summary
Experienced in retail operations management with a strong focus on store management and supervision. Demonstrates reliability and punctuality, ensuring smooth store operations and effective merchandising coordination. Customer service oriented, outgoing, and enthusiastic, with proven expertise in financial transactions management. Results-oriented team supervisor with a background in boutique and store management, known for being a collaborative team player. Aims to leverage skills to drive operational excellence and enhance customer satisfaction in future roles.
Overview
13
13
years of professional experience
Work History
Store Supervisor
Rivoli Group LLC
Dubai, UAE
03.2020 - Current
- Led team to deliver exceptional service while consistently meeting and exceeding sales targets
- Optimized customer satisfaction by delivering exceptional store experiences in a supervisory capacity
- Provided tailored advice to customers, resulting in increased sales opportunities
- Held team to company policies and best practices in customer service.
- Acted as a key holder, responsible for opening and closing the store, ensuring security protocols are followed.
- Handled customer complaints with professionalism, resolving issues promptly to maintain high levels of customer trust and loyalty.
Sales Assistant
United colour of Benetton, Al Gurg Group
Dubai, UAE
09.2014 - 10.2015
- Executed POS system operations for seamless transaction flow
- Built customer engagement through social media to advertise products and highlight promotional deals
- Delivered excellent customer support, fostering loyalty and driving repeat purchases
Guest Service Representative
Jaypee Group
Mussoorie, India
02.2012 - 03.2013
- Fostered positive guest experiences boosting online feedback and customer retention
- Coordinated bookings for tours, transport, and restaurants to enhance guest experience
- Ensured smooth operations by maintaining records of bookings, payments, and special requests
- Updated guest guides and welcome packets with valuable, accurate details
Education
Diploma - Hospitality and Hotel Operations
Institute of Hotel Management
Skills
- Retail Operations Management
- Store Management and Supervision
- Reliability and Punctuality
- Store Operations and Merchandising Coordination
- Customer service oriented
- Outgoing and enthusiastic
- Financial Transactions Management
- Results Orientation and Team Supervision
- Boutique and Store Management
- Collaborative Team Player
Languages
English
Fluent
Urdu
Fluent
Hindi
Native
Arabic
Upper intermediate
Punjabi
Fluent
Accomplishments
Recognition for the best team player certifications from the brand training completion,
best new comer and highest sales contributed in sales target, international trip winner for the Rado switzerland.
Affiliations
- Fitness and outdoor games, Football, cricket etc
Timeline
Store Supervisor
Rivoli Group LLC
03.2020 - Current
Sales Assistant
United colour of Benetton, Al Gurg Group
09.2014 - 10.2015
Guest Service Representative
Jaypee Group
02.2012 - 03.2013
Diploma - Hospitality and Hotel Operations
Institute of Hotel Management
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