Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Suraj Bhatta

Suraj Bhatta

Ajman

Summary

Dynamic barista with expertise from ADNOC, recognized for exceptional customer service and mastery in beverage preparation, including latte art. Proven ability to manage inventory effectively while fostering team collaboration. Adaptable and quick to learn, consistently enhancing customer experiences and driving sales through personalized service.

Overview

6
6
years of professional experience

Work History

Barista

ADNOC
05.2023 - Current
  • Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
  • Maintained cleanliness and hygiene standards consistently.
  • Greeted and connected with every customer, recommending drinks and bakery.
  • Managed inventory levels of coffee beans, milk, and other supplies, ordering stock as necessary to maintain optimal levels.
  • Monitored temperatures of freezers, chiller’s and heating equipment for accuracy.
  • Developed and enforced safety procedures, regularly auditing to meet compliance standards.
  • Monitored daily sales and provided reports to management, highlighting trends and potential areas for improvement.
  • Followed equipment operating instructions and troubleshot breakdowns on coffee machines to keep equipment operation.
  • Entered orders and processed payments using POS system.
  • Mastered preparation techniques for all menu items and specialty beverages.

Coffee Maker

The Palms Coffee
04.2019 - 10.2022
  • Delivered exceptional customer service by assisting with coffee, tea, bakery items and addressing queries.
  • Created an assortment of beverages, emphasizing coffee expertise.
  • Collaborated with team members to meet specific customer needs.
  • Ensured workspace cleanliness and organization in coffee-making duties.
  • Collaborated with team to boost sales and ensure smooth store operations.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Facilitated orderly lines by delivering rapid service.

Education

Certificate Of High School Education - Commerce

Adarsh Higher Secondary School
Nepal

Skills

  • Active listener
  • Exceptional customer service
  • Hospitality service expertise
  • Latte art
  • Positive and professional
  • Adaptable and quick learning
  • Team collaboration

Languages

English
Upper intermediate (B2)
Hindi
Intermediate (B1)
Arabic
Beginner (A1)

Timeline

Barista

ADNOC
05.2023 - Current

Coffee Maker

The Palms Coffee
04.2019 - 10.2022

Certificate Of High School Education - Commerce

Adarsh Higher Secondary School

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