Suraj Gopal Singh
Customer Service | Sales Manager
Summary
Over three years of diverse experience in customer service and as a Sales Manager. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
6
6
years of professional experience
Work History
Customer Service & Sales Manager
Al Buhaira Insurance P S J C
1 2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales & Customer Care Manager
Orient Insurance P J S C
12.2022 - 1 2024
- Created customer support strategies to increase customer retention.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
Customer Care Sales Specialist
National General Insurance PJSC
02.2021 - 08.2022
- Managed a diverse portfolio of accounts, cultivating strong relationships with clients to drive account growth and stability.
- Collaborated with cross-functional teams to resolve complex customer issues, ensuring timely resolution and overall satisfaction.
- Boosted sales revenue by identifying upsell opportunities and promoting additional products or services.
- Developed personalized solutions for customers, leading to increased loyalty and repeat business.
- Investigated and resolved customer inquiries and complaints quickly.
- Created and maintained detailed database to develop promotional sales.
Assistant Branch Supervisor
Lulu Exchange Kuwait
07.2018 - 01.2021
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Strengthened employee performance through consistent coaching, feedback, and tailored training programs.
- Expanded client base with successful referral generation strategies that leveraged existing customer connections.
- Managed daily branch operations efficiently, ensuring smooth execution of all tasks while maintaining excellent service levels for customers.
- Reduced operational costs by identifying areas for improvement and initiating cost-saving measures.
- Conducted financial due diligence on potential investments and acquisitions.
Education
Bachelor Of Commerce - Accounting And Finance
University of Madras
Chennai, India04.2015
Skills
Sales Planning
Languages
Arabic
Advanced (C1)
English
Advanced (C1)
Nepali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Telugu
Advanced (C1)
Timeline
Sales & Customer Care Manager
Orient Insurance P J S C
12.2022 - 1 2024
Customer Care Sales Specialist
National General Insurance PJSC
02.2021 - 08.2022
Assistant Branch Supervisor
Lulu Exchange Kuwait
07.2018 - 01.2021
Customer Service & Sales Manager
Al Buhaira Insurance P S J C
1 2024 - Current
Bachelor Of Commerce - Accounting And Finance
University of Madras
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