Suraj Jha
Dubai,UAE
Summary
Accomplished professional with expertise in Front Office Management and Guest Relations, specialising in VIP Service and OTA Management. Demonstrates strong leadership and team development skills, effectively managing reputation and interpreting feedback to enhance guest experiences. Proficient in MS Office and Google Suite, with a comprehensive knowledge of hotel services. Committed to advancing career in hospitality management by leveraging core competencies to drive operational excellence.
Overview
12
12
years of professional experience
2018
2018
years of post-secondary education
Work history
Asst. Front Office Manager
Marco Polo Hotel
Dubai
03.2023 - 09.2024
- Supervised daily front office operations, staff scheduling, and guest satisfaction initiatives.
- Ensured compliance with brand standards and OTA performance.
- Conducted briefings and guest welcome procedures.
Asst. Front Office Manager
Sterling Holidays & Resorts
Mount Abu
09.2019 - 06.2022
- Managed guest arrivals/departures and provided personalized service.
- Addressed guest concerns and supported loyalty membership initiatives.
Duty Manager
Lords Hotels & Resorts
Ankleshwar & Jayanagar
06.2018 - 08.2019
- Oversaw VIP guest experiences and resolved escalated guest issues.
- Supervised night audits and daily room revenue optimization.
Duty Manager
Royal Orchid Hotels Ltd
Vapi
03.2014 - 06.2016
- Managed reservations, front office functions, and team coordination.
- Enhanced guest engagement through seamless service delivery.
Operations Trainee – Front Office
Oberoi Hotels & Resorts
Jaipur
11.2012 - 02.2014
- Managed guest check-in/check-out, reservations, and daily cash operations.
Education
BBA - Hotel Management
Glocal University
Diploma - Hotel Management
IBME
Leadership & Team Development - undefined
International Business Management Institute
Customer Service Essentials - undefined
Typsy
Anger Management - undefined
OHSC
Skills
- Front Office Management
- Guest Relations
- VIP Service
- OTA Management
- Reputation Management
- Leadership
- Team Development
- MS Office
- Google Suite
- Feedback interpretation
- Knowledge of hotel services
Languages
English
Hindi
Gujarati
Arabic
Custom
Available upon request
Timeline
Asst. Front Office Manager
Marco Polo Hotel
03.2023 - 09.2024
Asst. Front Office Manager
Sterling Holidays & Resorts
09.2019 - 06.2022
Duty Manager
Lords Hotels & Resorts
06.2018 - 08.2019
Duty Manager
Royal Orchid Hotels Ltd
03.2014 - 06.2016
Operations Trainee – Front Office
Oberoi Hotels & Resorts
11.2012 - 02.2014
Diploma - Hotel Management
IBME
Leadership & Team Development - undefined
International Business Management Institute
Customer Service Essentials - undefined
Typsy
Anger Management - undefined
OHSC
BBA - Hotel Management
Glocal University
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