Suraj K.P

• Responsible for all Accounts Payable processes Invoice recording UAE , KSA and KWT region 3-way matching & 2 way matching.
• Monitor invoicing queues by ensuring invoices are getting aged as per the SLA
• Planning and executing the work assignments during other team members leaves
• Responded to internal and external inquiries regarding invoice information.
• Adhering to Internal Controls of the Process and Organization
• Proactively review and update process procedures, process flows for any new changes/updates in the process.
• Processed and verified supplier invoices for accuracy and completeness.
• Coordinating with the purchaser to resolve any disputes regarding purchase orders, goods receipts, etc.
• Monitoring deadlines to avoid breaches in SLA agreements.
• SOA reconciliation.
• Maintaining track for utilities, Custom invoice E-cash expenses to make payment on time.
• Maintaining dispute tracker to follow up with business units regarding dispute over invoice and resolves collection and invoice discrepancy matters.

Role in Invoice processing

• Perform 2way & 3way before matching of invoices with PO and GR.
• Accountable for managing day-to-day Accounts Payable (AP) activities such as ensure to obtain approvals, communication with the vendors & Purchaser and reconciliation accurately on a timely basis.
• Resolving the tickets raised by the customers and requestors by providing the accurate resolution via calls and emails.
• Ensure all the documents are in place as per the internal policies and procedures.
• Coordinating with team such as MDM and Payment Desk Ensuring the team completing the tasks without breaching SLA.

Roles in Helpdesk

• Providing resolution on call and emails to supplier and Purchaser
• Ensuring all emails closed within TAT with an effective resolution
• Performing RCA on delicate cases.

• Accounts Receivable -
• Coaching/training the team Regarding software use and source them with Knowledge of application.
• Providing allocation/Inventory based on the Priority for effective collection.
• Review trends, Identify the source of the issue by using Root Cause measurements, Planning the area of improvements, implementing the Fix source and Governance the implementation.
• Manage day-to-day activities with the team as a coach with KRA.
• Preparing MBR, QBR and Issue log reports and presenting to Client with the effective source of resolution.
• Weekly and Monthly interaction with Client on Issue Log, sales and Collection Discussion as per SLA's.
• Perform in depth review to develop processes to improve sales and collection from the team With additional responsibilities to perform follow-up to maintain self-performance.
• Designed and implemented training to further develop staff based on business goals.
• Streamlined processes to improve and optimize office operations.
• Planned revenue generation strategies designed for growth.
• Investigated issues affecting group operations, prepared reports and helped correct problems.

Accounts Payable -

• Perform 2way & 3way before matching of invoices with PO and GR.
• Accountable for managing day-to-day Accounts Payable (AP) activities such as ensure to obtain approvals, communication with the vendors & Purchaser and reconciliation accurately on a timely basis.
• Resolving the tickets raised by the customers and requestors by providing the accurate resolution via calls and emails..
• Frequent communications/interactions with US team Process related issues and advise.
• Ensure all the documents are in place as per the internal policies and procedures.
• Coordinating with team such as MDM and Payment Desk
• Ensuring the team completing the tasks without breaching SLA.

• The primary task as a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries
• Open to learn new things/updates every time and then applying it in daily process.
• Discuss every matter with the line supervisor or team leader to get any issue sorted/approved.
• Giving a resolution to the customers or clients with whole and sole responsibility.
• Carry out various other professional services like Business Research, Legal services, Financial. Analysis etc.
• Effectively provide customer service by providing resolution to their complicated queries and issues.
• Efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
• Comfortable working in rotational shift
• Maintaining AHT, CHT with Break adherence as per the set targets of the process.
• Supporting team lead in resolving client/customer escalations.
• Enabled smooth department operations by promptly processing payments and keeping comprehensive records.
• Distributed invoices, answering payee queries and communicating deadlines.