Suraj Kumar
Mechanical Engineer
Dubai
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure expirienced-level position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Security Officer
Transguard Group Llc.
Dubai
12.2019 - Current
- Checked and verified photo identification prior to granting facility access.
- Ensured a safe Environment through a team effort of diligent active patrol, strict access control, monitoring and equipment control.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Update shift logs and produced daily reports to document security activities and specific incidents.
Customer Relationship Manager
Lagwal Automobiles(Royal Enfield)
Hoshiarpur
12.2018 - 08.2019
- Understand the requirements of customer and resolved the issues.
- Schedule meetings with customers to ensure they are satisfied.
- Help sales team upsell services and products.
- Find new ways to retain customers.
- Set sales and revenue targets and work accordingly to meet them on monthly basis.
- Collaborate with internal team of sales, senior management to address customer's need.
Workshop Supervisor
Lagwal Automobiles(Royal Enfield)
Hoshiarpur
03.2016 - 12.2018
- Responsible for workshop's weekly planning and service related promotional activities.
- Responsible for target acheivement on monthly basis.
- Able to verified and approved warranty of each faulty part and ensured clearance as per company guidelines.
- Explained repair estimate and job card opening to customers and invoice at time of delivery.
- Identified quality related training requirements of service staff.
- Offered technical inputs to technicians wherever required.
Front Office Executive
Lagwal Automobiles(Royal Enfield)
Hoshiarpur
09.2015 - 03.2016
- Greeted and welcome customers. Make them feel comfortable and provide accurate information.
- Answered the questions and address them about complaints.
- Assigned the task to related mechanic as per complaints of customers.
- Delivered bikes to customers as promised scheduled time.
- Fixed the meetings of customers with manager whenever required.
- Keep all files and logbooks updated.
Lecturer Mechanical Engineering Department
SBBSIET
Jalandhar
01.2009 - 04.2015
- Examined courses at undergraduate levels through lectures, seminars.
- Planned and review own approach to teaching.
- Acted as external examinar for undergraduate students.
- Contributed to curriculum development.
- Provide testoral support for students.
Lecturer
Guru Nanak Polytechnic Institute
Hoshiarpur
12.2007 - 01.2009
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Collaborated with faculty and staff to create meaningful learning experiences.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Participated and led committee meetings to remain aware of developments in subject.
- Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
- Applied innovative teaching methods to encourage student learning objectives.
- Led seminars and workshops to facilitate student learning and engagement and increase memory retention.
Education
B.Tech - Mechanical
SBBS Institute of Engineering And Technology
Jalandhar 04.2003 - 05.2007
Higher Secondary. - Non-medical.
Punjab State Education Board.
Hoshiarpur. 04.2001 - 04.2002
Secondary Education - 10th Standard
Central Board of Secondary Education
Hoshiarpur 04.2000 - 04.2001
Skills
Safety and security
File and records management
Problem solving skills
Good communication and people skill
Customer oriented approach
Expirience tracking relevant KPI(customer satisfaction)
Ability to work under pressure
Ability to work well with team
Timeline
Security Officer
Transguard Group Llc.
12.2019 - Current
Customer Relationship Manager
Lagwal Automobiles(Royal Enfield)
12.2018 - 08.2019
Workshop Supervisor
Lagwal Automobiles(Royal Enfield)
03.2016 - 12.2018
Front Office Executive
Lagwal Automobiles(Royal Enfield)
09.2015 - 03.2016
Lecturer Mechanical Engineering Department
SBBSIET
01.2009 - 04.2015
Lecturer
Guru Nanak Polytechnic Institute
12.2007 - 01.2009
B.Tech - Mechanical
SBBS Institute of Engineering And Technology
04.2003 - 05.2007
Higher Secondary. - Non-medical.
Punjab State Education Board.
04.2001 - 04.2002
Secondary Education - 10th Standard
Central Board of Secondary Education
04.2000 - 04.2001