SURAJ KUMAR
Dubai
Summary
A highly experienced Operations Executive specializing in Soft Services, with over 9 years in hospitality and facilities management, I excel in anticipating both guest and operational needs with precision. My background includes expertise in waste management, pest control, and hospitality, with a proven track record of attention to detail, speed, and accuracy. I bring strong leadership qualities that inspire teams and create a sense of urgency when necessary. I am enthusiastic, dedicated, and adept at working collaboratively with colleagues to achieve high standards of service. I am eager to contribute my diverse skill set to a company renowned for its exceptional service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Soft Service Executive
SOBHA REALTY
01.2024 - Current
- Overlooking all cleaning related activities at multiple locations: Waves & Waves Grande (Residential Towers), Sales Village & Sobha Sapphire (Commercial Office Space) and Master Community
- Conducting self walkaround to improve overall standard of the facilities
- Closing Audit reports related to cleaning from clients, HSE and Sobha management
- Introduced improvements in workflow management systems that led to more efficient task prioritization and resource allocation across teams.
- Identified areas of improvement in service operations, implementing changes that led to higher client retention rates.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Developed and enforced safety protocols to reduce workplace accidents and ensure employee wellbeing.
- Managed scheduling, task assignments, and performance evaluations for a team of housekeeping staff members.
- Conducted final inspections of offices and common areas and notified manager of space requiring immediate cleaning.
- Performed laundry cleaning services and mopped, swept and polished floor surfaces.
- Ensured compliance with all relevant health and safety regulations by maintaining up-to-date knowledge of industry best practices and incorporating them into daily operations.
- Improved room turnaround times by implementing efficient cleaning procedures that maximized productivity while maintaining quality standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Coordinated with front desk personnel to address guest concerns in a timely manner, enhancing overall customer experience.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
SENIOR SOFT SERVICE SUPERVISOR
DAMAC GROUP
09.2020 - Current
- Manage the day-to-day on-site operation which includes cleaning, mailroom and sub-contractors
- Supervise the workforce, ensuring that managers deliver their specific services within the agreed budget and standards
- Ensuring that delivery is of the highest quality with a significant emphasis on service excellence
- Supervise the daily activities of team
- Ensure optimal use of manpower and resources including sub-contractors and their staff
- Preparation and submission of quotations and estimates
- Liaise with Facilities Manager to ensure accuracy of quotations and estimates for additional Cleaning or Security works
- Ensure that the standards of compliance, health & Safety and hygiene are to the Company and Client standards at all times
- Report to Facilities Manager on work progress and issues on a daily basis
- Accurate monitoring on a daily basis of hours booked and clocked hours
- Compile daily inspection checklist to monitor standard of work and completion to the schedule
- Coordinate with other teams ensuring satisfactory completion of all work requests
HOUSE KEEPING PROJECT SUPERVISOR
KEYS PLEASE HOLIDAY HOMES
08.2019 - 09.2020
HOUSE KEEPING SUPERVISOR
DAMAC MASON MALL STREET HOTEL AND APARTMENT
06.2018 - 06.2019
HOUSE KEEPING CO-ORDINATOR
DAMAC MASON MALL STREET HOTEL AND APARTMENT
11.2017 - 05.2018
- Respond to all calls and requests from the guest and other departments
- Monitor computer system PMS Opera, grass or mails
- Maintain clear and efficient communication with the front office desk and engineering and all other relevant departments
- Maintain cleanliness and organization of the Housekeeping Office
- Monitor office supply inventory
- Dispatch specific requests to floor supervisors, public area team and room attendants
- Oversee scheduled housekeeping reports
- Conduct daily master and floor keys audit, communicating missing and non-operational keys to management
- Prepare the room attendant prep-sheet for the following day
- Assign and monitor special projects that might have been assigned by management
- Effectively communicate for any VIP's or any special attention guest to the team
Education
Higher Secondary School Certificate (HSSC) - +2
Gaian Public Higher Secondary School
Diploma of IT -
Micro Computer Center
Skills
- Supervision
- Guest Relations
- Cleaning Inspection
- Attention to Detail
- Delegation
- Personal Grooming
- Inventory Management
- Health and Safety Compliance
- Complaint handling
- Industry awareness
- Service level agreements
Languages
English
Hindi
Nepali
License details
3957353 - Dubai, 12/09/19, 12/09/26, Light Vehicle - Manual
Area Of Expertise
- Customer Service
- Health and safety
- IFM
- Pest control
- Waste management
Disclaimer
I hereby declare that the above information are true and correct according to the best of my knowledge & My Experience. If selected I assure that I would perform to the best of my abilities, early awaiting a Positive response.
Certification
- First Aid Certification
- BICSs
Timeline
Sr. Soft Service Executive
SOBHA REALTY
01.2024 - Current
SENIOR SOFT SERVICE SUPERVISOR
DAMAC GROUP
09.2020 - Current
HOUSE KEEPING PROJECT SUPERVISOR
KEYS PLEASE HOLIDAY HOMES
08.2019 - 09.2020
HOUSE KEEPING SUPERVISOR
DAMAC MASON MALL STREET HOTEL AND APARTMENT
06.2018 - 06.2019
HOUSE KEEPING CO-ORDINATOR
DAMAC MASON MALL STREET HOTEL AND APARTMENT
11.2017 - 05.2018
Diploma of IT -
Micro Computer Center
- First Aid Certification
- BICSs
Higher Secondary School Certificate (HSSC) - +2
Gaian Public Higher Secondary School
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