Suraj Maduwantha
Dubai
Summary
Focused excellent costumer service sales,housekeeping and life saving safeguards recreational areas and visitors with strong adherence to protocols. Verifies and reports on safe conditions and encourages rule-following to reduce hazards. with more than 5 years of experience
Overview
7
7
years of professional experience
1
1
Certification
Work History
Admission Agent
Atlantis, The Palm
09.2023 - Current
- Increased ticket sales by proactively engaging with customers and providing exceptional service.
- Streamlined ticket purchasing process for improved customer satisfaction and repeat business.
- Maximized revenue with strategic upselling of premium seating options and event packages.
- Enhanced customer experience, addressing inquiries promptly and accurately.
- Collaborated with marketing team to develop promotional strategies for upcoming events.
- Trained new employees on company policies, software systems, and sales techniques to ensure consistent performance across the team.
- Resolved customer complaints professionally, applying empathy and effective problem-solving skills.
Lifeguard
Atlantis The Palm
10.2021 - Current
- Supervises swimming activities at the aquatics facility and ensures that policies, guidelines, and safety procedures are followed
- Warns swimmers of improper activities or danger and enforces pool regulations and water safety policies
- Administers first aid in the event of injury, rescues swimmers in distress or danger of drowning, and administers CPR and/or artificial respiration, if necessary
- Evaluates conditions for safety and initiates aquatics emergency action plan as required.
Housekeeping Supervisor / Desk coordinator
Radisson Blue Hotel Dubai
02.2019 - 01.2021
- Train housekeepers on cleaning and maintenance tasks
- Oversee staff on a daily basis
- Check rooms and common areas, including stairways and lounge areas, for cleanliness
- Schedule shifts and arrange for replacements in cases of absence
- Establish and educate staff on cleanliness, tidiness, and hygiene standards
- Motivate team members and resolve any issues that occur on the job
- Respond to customer complaints and special requests
- Monitor and replenish cleaning products stock including floor cleaner, bleach, and rubber gloves.
Senior Housekeeping Attendant
Radisson Blue Hotel
02.2019 - 01.2021
- Performed cleaning in assigned guest units and ensured to stock/maintain housekeeping carts and storage rooms, also assisted guests with their requirements
- Maintain the housekeeping daily activities such as vacuuming, dusting, making beds, and cleaning bathrooms
- Reported maintenance issues to the manager immediately
- Ensured to tag 'lost and found' items and turn into management
- Reported to work for scheduled shifts, on time and in uniform in accordance with company policy.
Housekeeping Team Leader
Cinnamon Bay Hotel
04.2017 - 04.2018
- Trained seven team members on department practices and worked alongside them to guarantee quality
- Met with equipment and supply vendors to determine if products met needs and specifications
- Assisted in determining a vendor for three new industrial scrubbers
- Compared products and presented final recommendation to plant engineering who agreed with vendor selection
- Provided coverage when others in the department were sick or scheduled.
Education
Genaral O/L - Genaral Study -
G MIRISWATTA M.V COLLAGE
Bentota, Sri LankaSkills
- Native or Bilingual Professionally
- Elementary Professionally
- Costumer service
- Self-Control
- Cleaning
- Highly focused and dependable
- Excellent Communication
- Cash Handling
- Decision Making
- Conflict Resolution
- Organizational Skills
- Customer Service
Additional Information
Youth collage Sri Lanka (housekeeping attendant) training. Radisson Blue Dubai 5stars (Housekeeping supervisor and desk coordinator) training. During the training I have done the SGS audit Radisson blue canal view hotel Dubai for cleaning and Disinfection Certification.
Languages
English
Advanced (C1)
Certification
CPR Certification and licenses
Housekeeping team leader Certification
Housekeeping supervisor Certification
Lifeguard of the month Certification
Timeline
Admission Agent
Atlantis, The Palm
09.2023 - Current
Lifeguard
Atlantis The Palm
10.2021 - Current
Housekeeping Supervisor / Desk coordinator
Radisson Blue Hotel Dubai
02.2019 - 01.2021
Senior Housekeeping Attendant
Radisson Blue Hotel
02.2019 - 01.2021
Housekeeping Team Leader
Cinnamon Bay Hotel
04.2017 - 04.2018
Genaral O/L - Genaral Study -
G MIRISWATTA M.V COLLAGE
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