Suraj Niroula

• - Delivered exceptional customer service by addressing guest inquiries and requests quickly.
• Collaborated with kitchen staff to ensure timely food and beverage service.
• Maintained cleanliness of service areas, enhancing guest experience.
• Supported inventory management through regular stock checks and replenishment.
• 'Managed over 50 customer calls per day "Increased sales by 10%".
• Following standard operating procedure to protect team and guest right
• Great product knowledge of food, wines, sprite, coffee which help for suggestive selling as focus

there need and request

• Led team in achieving operational efficiency and maintaining high standards of service.
• Trained new staff on customer service protocols and effective teamwork strategies.
• Managed inventory levels and ensured timely replenishment of stock supplies.
• Oversaw daily operations to enhance workflow and improve overall productivity.
• Coordinated with management to develop promotional strategies that increased customer engagement.
• Managing 200 plus break-fast, 50 room service calls per day with suggestive selling increases sales by 8-10% every month

• Provided exceptional customer service by anticipating guest needs and preferences.
• Maintained cleanliness and organization of bar area to ensure welcoming atmosphere.
• Assisted in training new staff on service techniques and menu knowledge.
• Recommended beverages and food pairings to enhance guest dining experiences.
• Handled cash and card transactions accurately, ensuring financial integrity.
• Handled customer complaints professionally, working towards satisfactory resolutions.
• 'Managed over 40 to 60 customer "Increased sales by 10%".