SURAJ RAWAT
Dubai
Summary
Results-driven Assistant Restaurant Manager skilled in leadership and team development. Optimises operations to boost customer satisfaction and ensure compliance with health and safety standards. Manages staff and streamlines processes to enhance revenue through innovative strategies, fostering exceptional dining experiences and a positive workplace culture.
Overview
3
3
Languages
1
1
Certification
12
12
years of professional experience
Work History
ASSISTANT MANAGER
CIRCLE CAFE, KITOPI
Dubai
10.2023 - Current
- Directed daily operations, ensuring effective opening and closing procedures to maintain store standards.
- Reviewed staff performance and developed improvement plans to enhance service quality.
- Chaired weekly staff meetings, aligning team targets with performance improvements and customer feedback.
- Partnered with senior management to drive strategic planning for revenue growth.
- Presented detailed weekly reporting on sales expenses and staff productivity to management.
- Owned escalated customer complaints, selecting practical resolutions while maintaining professionalism.
- Directed inventory monitoring and authorised stock replenishment to avoid shortages.
- Monitored demand fluctuations to adjust staffing levels accordingly. and managed rosters to guarantee coverage.
SUPERVISOR
DESSERT CAFÉ BE.K
Dubai
03.2021 - 09.2023
- Supervised daily operations to ensure smooth service and customer satisfaction in fast-paced café environment.
- Managed employee performance and streamlined workflow for increased operational efficiency.
- Prepared work schedules and maintained adequate staffing levels.
- Resolved customer complaints to uphold service standards and enhance customer experience.
- Conducted quality checks and ensured cleanliness and safety compliance.
- Assisted in achieving operational targets and enhancing customer satisfaction.
FRONT OF HOUSE TRAINER
CHILI'S AMERICAN & MEXICAN GRILL
RAS AL KHAIMAH
12.2015 - 03.2021
- Delivered exceptional guest service and maintained company service standards.
- Handled guest complaints professionally, achieving high levels of customer satisfaction.
- Trained and mentored new employees, enhancing team skills and cohesion.
- Supported employee development initiatives, helping to retain talent and reduce turnover.
- Increased sales through effective upselling and product recommendations.
- Maintained extensive knowledge of menu items, promotions, and food allergy requirements.
RESTAURANT WAITER
HOTEL CHUTNEY MERRY
UTTARAKHAND
01.2015 - 10.2015
- Provided personalised customer service, enhancing guest satisfaction and loyalty.
- Guided guests with tailored menu recommendations, addressing dietary requirements effectively.
- Collaborated with kitchen staff to ensure prompt and precise service delivery.
- Maintained cleanliness and organisation of dining areas.
Education
BACHELOR OF COMMERCE -
HEMWATI NANDAN BAHUGUNA GARHWAL UNIVERSITY
UTTARAKHAND01-2015
Skills
- Inventory and ERP systems
- KPI and Performance Analysis
- Power BI visualisation
- Food safety compliance
- Customer relations
- Team development
- Expert time management
- Work ethic
Languages
English
Hindi
Arabic
Certification
- PIC
- Fire Safety
Timeline
ASSISTANT MANAGER
CIRCLE CAFE, KITOPI
10.2023 - Current
SUPERVISOR
DESSERT CAFÉ BE.K
03.2021 - 09.2023
FRONT OF HOUSE TRAINER
CHILI'S AMERICAN & MEXICAN GRILL
12.2015 - 03.2021
RESTAURANT WAITER
HOTEL CHUTNEY MERRY
01.2015 - 10.2015
BACHELOR OF COMMERCE -
HEMWATI NANDAN BAHUGUNA GARHWAL UNIVERSITY