Excel
SURAJ SHARMA
IT ADMINISTRATOR
ABU DHABI
Summary
Driven Systems Administrator with 10 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
12
12
years of professional experience
19
19
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
IT Systems Administrator
Baguette Catering Services & Restaurants LLC
ABU DHABI
2018.05 - Current
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Responded to queries on phone, via email or through IT ticketing system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
Shipping and Receiving Coordinator
Aero Freight & Logistics W.L.L
DOHA
2016.01 - 2017.12
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Controlled adherence to customs import and export requirements through oversight and communication.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
Head of the Department
Kuleshwor Awash Secondary School
KATHMANDU
2009.03 - 2015.02
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
- Met with students outside of class to answer questions, explain difficult concepts and address individual concerns.
- Delivered clear, effective feedback to improve quality and efficiency of student-written computer programs.
- Attended professional development technology courses to increase knowledge base and learn new information.
Education
BED ICT - Computer Programming
Janamaitri Multiple Campus
NEPAL 2018.08 - Current
High School Diploma -
AMAR JYOTI COLLEGE
NEPAL 2005.02 - 2009.04
No Degree -
Jana Prabhat Secondary School
NEPAL 1993.04 - 2003.12
Skills
Desktop support
Technical troubleshooting
Expertise in macOS, windows, linux
User support
Hardware installations
Software experience
TCP/IP
Application support
Mac systems
Data recovery
Technical issues analysis
Software diagnosis
Staff education and training
Information tracking
Software
Adobe illustrator
Adobe photoshop
Micromedia freehand
Virtual box
VMware
Data Recovery
Certification
COMPUTER DIPLOMA
Timeline
BED ICT - Computer Programming
Janamaitri Multiple Campus
2018.08 - Current
IT Systems Administrator
Baguette Catering Services & Restaurants LLC
2018.05 - Current
Shipping and Receiving Coordinator
Aero Freight & Logistics W.L.L
2016.01 - 2017.12
MCTIP WINDOWS CONFIGUR
2012-04
HARDWARE & NETWORK PLUS
2012-02
GRAPHIC DESIGN
2011-03
Head of the Department
Kuleshwor Awash Secondary School
2009.03 - 2015.02
COMPUTER DIPLOMA
2008-03
High School Diploma -
AMAR JYOTI COLLEGE
2005.02 - 2009.04
No Degree -
Jana Prabhat Secondary School
1993.04 - 2003.12