Excel
SURAJ SHARMA
IT ADMINISTRATOR
ABU DHABI
Summary
Driven Systems Administrator with 10 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
12
12
years of professional experience
19
19
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
IT Systems Administrator
Baguette Catering Services & Restaurants LLC
ABU DHABI
05.2018 - Current
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Responded to queries on phone, via email or through IT ticketing system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
Shipping and Receiving Coordinator
Aero Freight & Logistics W.L.L
DOHA
01.2016 - 12.2017
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Controlled adherence to customs import and export requirements through oversight and communication.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
Head of the Department
Kuleshwor Awash Secondary School
KATHMANDU
03.2009 - 02.2015
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
- Met with students outside of class to answer questions, explain difficult concepts and address individual concerns.
- Delivered clear, effective feedback to improve quality and efficiency of student-written computer programs.
- Attended professional development technology courses to increase knowledge base and learn new information.
Education
BED ICT - Computer Programming
Janamaitri Multiple Campus
NEPAL 08.2018 - Current
High School Diploma -
AMAR JYOTI COLLEGE
NEPAL 02.2005 - 04.2009
No Degree -
Jana Prabhat Secondary School
NEPAL 04.1993 - 12.2003
Skills
Desktop support
Technical troubleshooting
Expertise in macOS, windows, linux
User support
Hardware installations
Software experience
TCP/IP
Application support
Mac systems
Data recovery
Technical issues analysis
Software diagnosis
Staff education and training
Information tracking
Software
Adobe illustrator
Adobe photoshop
Micromedia freehand
Virtual box
VMware
Data Recovery
Certification
COMPUTER DIPLOMA
Timeline
BED ICT - Computer Programming
Janamaitri Multiple Campus
08.2018 - Current
IT Systems Administrator
Baguette Catering Services & Restaurants LLC
05.2018 - Current
Shipping and Receiving Coordinator
Aero Freight & Logistics W.L.L
01.2016 - 12.2017
MCTIP WINDOWS CONFIGUR
04-2012
HARDWARE & NETWORK PLUS
02-2012
GRAPHIC DESIGN
03-2011
Head of the Department
Kuleshwor Awash Secondary School
03.2009 - 02.2015
COMPUTER DIPLOMA
03-2008
High School Diploma -
AMAR JYOTI COLLEGE
02.2005 - 04.2009
No Degree -
Jana Prabhat Secondary School
04.1993 - 12.2003