Summary
Overview
Work History
Education
Skills
Certification
ACHIVEMENTS
Timeline
Hi, I’m

Suraj Raj Poojary

Dubai,Dubai
Suraj Raj Poojary

Summary

A proven leader with a 14-plus-year track record of success managing adverse range of housekeeping tasks and supervising staff. Known for maintaining high standards of excellence in the daily housekeeping operations and leading housekeeping operations following hotel policies and procedures, effectively recruiting, monitoring, and developing housekeeping team members. Very effective in handling queries and complaints in a professional and resolution-oriented manner.

Overview

16
years of professional experience
4
years of post-secondary education
4
Certification

Work History

The Living Adventure - Managed By ACCOR
Doha , Qatar

Executive Housekeeper
02.2022 - 02.2023

Job overview

1. Team Management: I am responsible for recruitment, training, and development of housekeeping staff members. I provide guidance and support to ensure that they are equipped with necessary skills and knowledge to carry out their tasks efficiently.
2. Budgeting and Inventory Management: I collaborate with management team to establish and monitor housekeeping budget. I ensure that all supplies, equipment, and tools needed for the smooth running of tdepartment are readily available and properly managed within budgetary constraints.
3. Quality Control: I conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure that the highest standards of cleanliness and hygiene are met. I address any issues or concerns promptly and implement necessary corrective measures.
4. Operational Efficiency: I continually evaluate and identify areas for improvement and increase efficiency. This includes analyzing processes, workflows, and resources to find ways to streamline operations and reduce waste

KJO (Under by ARAMCO)
Al Khafji, Saudi Arabia

Executive Housekeeper
04.2019 - 12.2021

Job overview

1. Managing housekeeping operations: I am in charge of organizing and supervising the daily activities of the housekeeping team, ensuring that all tasks are completed efficiently and to the highest standards.
2. Training and development: I am responsible for training and mentoring housekeeping staff, ensuring they have the necessary skills and knowledge to execute their duties effectively. This includes providing guidance on cleaning techniques, product usage, and customer service.
3. Inventory control: I am responsible for managing housekeeping supplies and ensuring inventory is adequately stocked at all times. I coordinate with vendors to order supplies and conduct regular audits to track consumption and identify potential areas for cost-saving measures.
4. Budget management: I work closely with the management team to develop and manage the department's budget, striving to optimize resources and achieve financial goals. I analyze expenses, review purchase orders, and implement cost-effective strategies to maximize operational efficiency.

Aloft Hotel Al Ain, Marriott Hotels
Al Ain, United Arab Emirates

Housekeeping Manager
01.2017 - 07.2018

Job overview

I am responsible for planning and organizing the daily operations of the department. This includes creating and implementing standard operating procedures, assigning tasks, and ensuring that all areas of the hotel are properly maintained and cleaned to meet the brand standards. I am also in charge of inventory management to ensure an adequate supply of cleaning products, linens, and amenities. This involves monitoring stock levels, placing orders, and coordinating with suppliers. I am responsible for ensuring that the housekeeping budget is effectively managed and that expenses are within the allocated limits. In addition to managing the housekeeping staff, I work closely with other departments, such as front office and maintenance, to ensure a seamless and efficient operation. I coordinate with the front desk to prioritize room turnovers, resolve guest requests or complaints.

Aloft Hotel Abu Dhabi, Marriott Hotels
Abu Dhabi, United Arab Emirates

Asst. Housekeeping Manager
06.2014 - 12.2016

Job overview

Worked with front desk to respond promptly to all guest requests.
Placed orders for housekeeping supplies and guest toiletries.
Completed schedules, shift reports, and other business documentation.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Increased employee performance through effective supervision and training.
Adhered to safety protocols by enforcing proper equipment usage.
Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
Evaluated employee performance and coached and trained to improve weak areas.

Aloft Hotel Abu Dhabi, Marriott Hotels
Abu Dhabi, United Arab Emirates

Senior Supervisor
01.2012 - 05.2014

Job overview

Increased employee performance through effective supervision and training.
Evaluated employee performance and developed improvement plans.
Conducted regular room inspections to verify compliance with housekeeping standards.
Implemented daily, weekly and monthly cleaning routines for staff to follow.
Monitored staff performance and provided feedback to drive productivity.

St. Regis Abu Dhabi, Marriott Hotels
Abu Dhabi, United Arab Emirates

Housekeeping supervisor
07.2013 - 08.2013

Job overview

Increased employee performance through effective supervision and training.
Evaluated employee performance and developed improvement plans.
Completed schedules, shift reports, and other business documentation.
Conducted regular room inspections to verify compliance with housekeeping standards.
Implemented daily, weekly and monthly cleaning routines for staff to follow.
Monitored staff performance and provided feedback to drive productivity.

Aloft Hotel Abu Dhabi, Marriott Hotels
Abu Dhabi, United Arab Emirates

Housekeeping Supervisor
12.2010 - 12.2011

Job overview

Increased employee performance through effective supervision and training.
Adhered to safety protocols by enforcing proper equipment usage.
Worked with front desk to respond promptly to all guest requests.
Evaluated employee performance and developed improvement plans.
Completed schedules, shift reports, and other business documentation.
Conducted regular room inspections to verify compliance with housekeeping standards.
Implemented daily, weekly and monthly cleaning routines for staff to follow.
Monitored staff performance and provided feedback to drive productivity.

Aloft Hotel | Abu Dhabi, Marriott Hotels
Abu Dhabi, United Arab Emirates

Housekeeping Coordinator
05.2010 - 12.2010

Job overview

Maintained controls over expenses and inventory for optimal budget tracking.
Completed schedules, shift reports, and other business documentation.
Placed orders for housekeeping supplies and guest toiletries.
Worked with front desk to respond promptly to all guest requests.
Communicated repair needs to maintenance staff.
Completed financial tasks by estimating costs and preparing and managing budgets.
Scheduled and prioritized tasks to staff, overseeing work completion.

Aloft Abu Dhabi, Marriott Hotels
Abu Dhabi, United Arab Emirates

Housekeeping Room Attendant
10.2009 - 04.2010

Job overview

Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
Handled requests for extra linens, toiletries and other supplies.
Scrubbed floors with special cleaners and equipment to achieve deep clean.

Le Royal Meridien Mumbai, Marriott Hotels
Mumbai, India

Housekeeping Room Attendant
06.2007 - 09.2009

Job overview

Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Responded to requests from patrons for linens and toiletries

Education

Indian Institute of Skill Development Academy
India

Diploma from Hotel Management
01.2022 - 04.2023

University Overview

Hotel School the Hague
Abu Dhabi

Management from Housekeeping
05.2010 - 04.2011

University Overview

Bangalore University
India

Certificate of Higher Education from Business
01.2003 - 04.2005

University Overview

Skills

  • Attention to Detail
  • Management skills
  • Stress management and team motivational skills
  • Expert in managing budgets and accounts
  • Good communication skills
  • Good trainer and effective training skills
  • Expert leader and a team player
  • Expert in MS Office, PowerPoint, ADACO, PMS, Hotelogix, Infor, Bayan, and REX software

Certification

Completed Train the Trainer Program—Certified Instructor by ACCOR

Completed topical helicopter underwater escape training at SMTC Global Saudi Arabia

Completed fire Prevention, firefighting, and elementary first aid training at the Marine Academy India

Completed security training for seafarers at the Marine Academy India

Completed crowd and crisis management training at Bravo Marine Academy India

ACHIVEMENTS

ACHIVEMENTS

 Awarded departmental trainer of  the month. 


Awarded supervisor of the  quarter. 


Awarded supervisor of the year. 

Timeline

Executive Housekeeper
The Living Adventure - Managed By ACCOR
02.2022 - 02.2023
Indian Institute of Skill Development Academy
Diploma from Hotel Management
01.2022 - 04.2023
Executive Housekeeper
KJO (Under by ARAMCO)
04.2019 - 12.2021
Housekeeping Manager
Aloft Hotel Al Ain, Marriott Hotels
01.2017 - 07.2018
Asst. Housekeeping Manager
Aloft Hotel Abu Dhabi, Marriott Hotels
06.2014 - 12.2016
Housekeeping supervisor
St. Regis Abu Dhabi, Marriott Hotels
07.2013 - 08.2013
Senior Supervisor
Aloft Hotel Abu Dhabi, Marriott Hotels
01.2012 - 05.2014
Housekeeping Supervisor
Aloft Hotel Abu Dhabi, Marriott Hotels
12.2010 - 12.2011
Hotel School the Hague
Management from Housekeeping
05.2010 - 04.2011
Housekeeping Coordinator
Aloft Hotel | Abu Dhabi, Marriott Hotels
05.2010 - 12.2010
Housekeeping Room Attendant
Aloft Abu Dhabi, Marriott Hotels
10.2009 - 04.2010
Housekeeping Room Attendant
Le Royal Meridien Mumbai, Marriott Hotels
06.2007 - 09.2009
Bangalore University
Certificate of Higher Education from Business
01.2003 - 04.2005

Completed Train the Trainer Program—Certified Instructor by ACCOR


Completed topical helicopter underwater escape training at SMTC Global


Completed fire Prevention, firefighting, and elementary first aid training at the Marine Academy.


Completed security training for seafarers at the Marine Academy


Completed crowd and crisis management training at Bravo Marine Academy

Suraj Raj Poojary