Suren Fernando
Dubai,UAE
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Work history
Waiter
Rose Rayhaan by Rotana
Dubai, UAE
10.2022 - Current
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Room service waiter
- Restuarant waiter
Sales assistant
AGK Trading LLC
Dubai, UAE
10.2021 - 09.2022
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
waiter
La pizzeria
Negombo, Sri Lanka
06.2020 - 08.2021
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
Education
Diploma of Higher Education - Computer Hardware And Network
01.2015 - 01.2016
Skills
- Highly responsible and reliable
- Food and beverage specialist
- Table check-ins
- Special dietary requirements
- Food safety understanding
- Guest rapport
- Table service
- Product inventory maintenance
- Menu memorisation
- Food and beverage service
Languages
English
Intermediate
Timeline
Waiter - Rose Rayhaan by Rotana
10.2022 - Current
Sales assistant - AGK Trading LLC
10.2021 - 09.2022
waiter - La pizzeria
06.2020 - 08.2021
Esoft Metro Campus - Diploma of Higher Education, Computer Hardware And Network
01.2015 - 01.2016
Loyola Collage - ,
Overview
3
3
years of professional experience
1
1
year of post-secondary education
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