Summary
Work History
Education
Skills
Languages
Timeline
Generic
SURENDAR PALANIMALAI

SURENDAR PALANIMALAI

DUBAI

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Work History

Senior Steward

RADDISON BLU
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Greeted guests and asked open-ended questions to help determine needs and offer options.
  • Used excellent customer service skills in addressing passengers' needs.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.

Senior Steward

THE RESIDENCY TOWERS
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
  • Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
  • Assisted servers by providing glassware and utensils to guests.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Greeted guests and asked open-ended questions to help determine needs and offer options.
  • Used excellent customer service skills in addressing passengers' needs.

TRAINEE CAPTIAN

THE PROMENADE
  • Learned new materials, processes, and programs quickly.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Collaborated with employees from various backgrounds.
  • Greeted guests upon arrival and offered assistance.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Showed high-level understanding of fine dining standards and practices.
  • Coordinated foodservice operations between kitchen staff and dining room servers.
  • Completed restaurant opening and closing functions that included POS report generation.
  • Trained and managed dining room staff with diverse service backgrounds.
  • Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
  • Coordinated dining room staff schedules to provide adequate floor coverage.

TRAINEE CAPTIAN

OCEAN SPRAY
  • Showed high-level understanding of fine dining standards and practices.
  • Coordinated foodservice operations between kitchen staff and dining room servers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Inspected dishes and utensils for cleanliness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Supervised server staff and simultaneously served personal section of tables.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Processed orders and sent to kitchen employees for preparation.

SENIOR BUTLER

VILLA SHANTI
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Greeted new customers, discussed specials, and took drink orders.
  • Trained staff members on use of POS system.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

RESTURTANT MANAGER

THE PROMENADE
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

CAPTIAN

MINI DONUT
  • Showed high-level understanding of fine dining standards and practices.
  • Trained and managed dining room staff with diverse service backgrounds.
  • Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
  • Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
  • Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
  • Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Trained staff members on use of POS system.

Education

Bachelor of Science - HOSPITALITY AND TOURISM MANAGEMENT

SHEVROYS
YERCAUD INDIA
03.2007

Skills

  • Event Planning and Assistance
  • Health Code Requirements
  • Customer Education
  • Guest Experiences
  • Customer Assistance
  • Hospitality Management
  • Suggestive Selling
  • Customer Deliveries
  • Timely Food Delivery

Languages

English
Advanced (C1)

Timeline

Senior Steward

RADDISON BLU

Senior Steward

THE RESIDENCY TOWERS

TRAINEE CAPTIAN

THE PROMENADE

TRAINEE CAPTIAN

OCEAN SPRAY

SENIOR BUTLER

VILLA SHANTI

RESTURTANT MANAGER

THE PROMENADE

CAPTIAN

MINI DONUT

Bachelor of Science - HOSPITALITY AND TOURISM MANAGEMENT

SHEVROYS

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SURENDAR PALANIMALAI