Suresh Bohara
Waiter
Summary
Dedicated and customer-focused hospitality professional with over 4 years of experience in high-end restaurants, 4-star and 5-star hotels, and fast-paced quick-service environments. Proven ability to deliver excellent guest experiences as a Waiter , Food Runner , and Subway Sandwich Artist with added responsibility as Shift In-Charge . Skilled in food and beverage service, team coordination, customer engagement, and maintaining hygiene standards. Strong background in sales and marketing , with a talent for upselling and promoting menu items. Proficient in basic computer operations , POS systems, and typing (30 WPM). A reliable team player with excellent communication skills, adaptability, and a passion for delivering top-level service.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Sandwich Artist & Shift Incharge
Subway Restaurants
07.2024 - Current
- Prepared fresh sandwiches, salads, and sides according to Subway brand standards, ensuring quality, hygiene, and fast service.
- Provided excellent customer service by taking accurate orders, addressing customer preferences, and handling POS billing efficiently.
- Maintained cleanliness and organization of the preparation area, dining space, and equipment as per food safety guidelines.
- Promoted to Shift In-Charge and led daily store operations, including opening/closing procedures and team coordination.
- Trained and supervised staff during shifts, ensuring smooth operations and high service standards.
- Managed inventory, restocking, and placed supply orders to ensure consistent availability of ingredients.
- Handled customer feedback and resolved complaints professionally, ensuring customer satisfaction.
- Prepared daily sales reports and submitted shift summaries to the store manager.
Waiter
Hotel Snowland ****
01.2024 - 05.2024
- Greeted guests warmly and guided them through the menu, providing detailed information and recommendations.
- Took accurate food and beverage orders and entered them into the POS system.
- Served meals and drinks promptly, ensuring high presentation and service standards.
- Maintained a clean, organized, and professional dining area at all times.
- Ensured guest satisfaction by checking in during meals and promptly responding to special requests or concerns.
- Collaborated with kitchen and bar staff to ensure correct and timely order delivery.
- Assisted in preparing tables by setting up linens, silverware, and glassware.
- Handled billing and payment processes accurately and efficiently.
- Followed all hygiene and food safety guidelines to maintain a clean and safe environment.
- Provided personalized and respectful service to enhance the guest dining experience.
Waiter
Hotel Barahi *****
11.2022 - 12.2023
- Delivered exceptional fine-dining service to guests, ensuring luxury standards of hospitality and etiquette.
- Provided detailed menu knowledge, including wine pairings and special dishes, to assist guests with informed choices.
- Ensured accurate order taking and entered orders into the POS system efficiently and professionally.
- Coordinated with kitchen and bar staff to deliver food and beverages promptly while maintaining presentation standards.
- Proactively anticipated guest needs and provided personalized service to exceed expectations.
- Maintained a clean and organized dining area, promptly resetting tables for the next service.
- Handled billing, payment, and end-of-shift cash reconciliation with accuracy and professionalism.
- Managed special requests and dietary requirements with care and attention to detail.
- Upheld the highest standards of hygiene, grooming, and service etiquette as per 5-star hotel protocols.
- Supported team members during high-volume operations to maintain smooth and seamless service.
Food Runner
Hotel Pokhara Grande *****
10.2021 - 09.2022
- Delivered food and beverages promptly and accurately from kitchen to guests, ensuring presentation and temperature standards were maintained.
- Coordinated with waiters and kitchen staff to ensure timely and complete service.
- Assisted servers in clearing tables, resetting for next guests, and maintaining cleanliness of the dining area.
- Verified food orders against guest tickets to ensure accuracy and special requests were followed.
- Provided courteous interaction with guests, responding quickly to additional requests and enhancing guest satisfaction.
- Maintained high standards of hygiene and followed all hotel SOPs (Standard Operating Procedures) for food safety and service.
- Supported service during high-volume periods to keep service flow smooth and efficient.
- Helped in preparing service stations and ensured adequate stock of cutlery, napkins, and glassware.
Education
Bachelor Of Business Studies - Management
Prithvi Narayan Campus
Pokhara, Nepal 04.2001 -
High School Diploma -
Janapriya Secondary School
Pokhara, Nepal 04.2001 -
Skills
Fine-dining service experience in 4-star and 5-star hotels
I enjoy meeting new people, learning about cultures, exploring food and hospitality trends
I enjoy meeting new people, learning about cultures, exploring food and hospitality trends, traveling, and enhancing my computer skills to provide exceptional service.
Additional Information
- Languages: Fluent in English, Hindi ; basic knowledge of Arabic
- Certifications: Food Safety and Hygiene Certificate
- Availability: Flexible to work day, evening, and weekend shifts
- Willingness to relocate or travel for work
- Valid driving license
- Volunteer experience in customer service or hospitality.
Timeline
Sandwich Artist & Shift Incharge
Subway Restaurants
07.2024 - Current
Waiter
Hotel Snowland ****
01.2024 - 05.2024
Waiter
Hotel Barahi *****
11.2022 - 12.2023
Food Runner
Hotel Pokhara Grande *****
10.2021 - 09.2022
Bachelor Of Business Studies - Management
Prithvi Narayan Campus
04.2001 -
High School Diploma -
Janapriya Secondary School
04.2001 -
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