Suresh Bohara
Waiter
Summary
Dedicated and customer-focused hospitality professional with over 4 years of experience in high-end restaurants, 4-star and 5-star hotels, and fast-paced quick-service environments. Proven ability to deliver excellent guest experiences as a Waiter , Food Runner , and Subway Sandwich Artist with added responsibility as Shift In-Charge . Skilled in food and beverage service, team coordination, customer engagement, and maintaining hygiene standards. Strong background in sales and marketing , with a talent for upselling and promoting menu items. Proficient in basic computer operations , POS systems, and typing (30 WPM). A reliable team player with excellent communication skills, adaptability, and a passion for delivering top-level service.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Sandwich Artist & Shift Incharge
Subway Restaurants
07.2024 - Current
- Prepared fresh sandwiches, salads, and sides according to Subway brand standards, ensuring quality, hygiene, and fast service.
- Provided excellent customer service by taking accurate orders, addressing customer preferences, and handling POS billing efficiently.
- Maintained cleanliness and organization of the preparation area, dining space, and equipment as per food safety guidelines.
- Promoted to Shift In-Charge and led daily store operations, including opening/closing procedures and team coordination.
- Trained and supervised staff during shifts, ensuring smooth operations and high service standards.
- Managed inventory, restocking, and placed supply orders to ensure consistent availability of ingredients.
- Handled customer feedback and resolved complaints professionally, ensuring customer satisfaction.
- Prepared daily sales reports and submitted shift summaries to the store manager.
Waiter
Hotel Snowland ****
01.2024 - 05.2024
- Greeted guests warmly and guided them through the menu, providing detailed information and recommendations.
- Took accurate food and beverage orders and entered them into the POS system.
- Served meals and drinks promptly, ensuring high presentation and service standards.
- Maintained a clean, organized, and professional dining area at all times.
- Ensured guest satisfaction by checking in during meals and promptly responding to special requests or concerns.
- Collaborated with kitchen and bar staff to ensure correct and timely order delivery.
- Assisted in preparing tables by setting up linens, silverware, and glassware.
- Handled billing and payment processes accurately and efficiently.
- Followed all hygiene and food safety guidelines to maintain a clean and safe environment.
- Provided personalized and respectful service to enhance the guest dining experience.
Waiter
Hotel Barahi *****
11.2022 - 12.2023
- Delivered exceptional fine-dining service to guests, ensuring luxury standards of hospitality and etiquette.
- Provided detailed menu knowledge, including wine pairings and special dishes, to assist guests with informed choices.
- Ensured accurate order taking and entered orders into the POS system efficiently and professionally.
- Coordinated with kitchen and bar staff to deliver food and beverages promptly while maintaining presentation standards.
- Proactively anticipated guest needs and provided personalized service to exceed expectations.
- Maintained a clean and organized dining area, promptly resetting tables for the next service.
- Handled billing, payment, and end-of-shift cash reconciliation with accuracy and professionalism.
- Managed special requests and dietary requirements with care and attention to detail.
- Upheld the highest standards of hygiene, grooming, and service etiquette as per 5-star hotel protocols.
- Supported team members during high-volume operations to maintain smooth and seamless service.
Food Runner
Hotel Pokhara Grande *****
10.2021 - 09.2022
- Delivered food and beverages promptly and accurately from kitchen to guests, ensuring presentation and temperature standards were maintained.
- Coordinated with waiters and kitchen staff to ensure timely and complete service.
- Assisted servers in clearing tables, resetting for next guests, and maintaining cleanliness of the dining area.
- Verified food orders against guest tickets to ensure accuracy and special requests were followed.
- Provided courteous interaction with guests, responding quickly to additional requests and enhancing guest satisfaction.
- Maintained high standards of hygiene and followed all hotel SOPs (Standard Operating Procedures) for food safety and service.
- Supported service during high-volume periods to keep service flow smooth and efficient.
- Helped in preparing service stations and ensured adequate stock of cutlery, napkins, and glassware.
Education
Bachelor Of Business Studies - Management
Prithvi Narayan Campus
Pokhara, Nepal 04.2001 -
High School Diploma -
Janapriya Secondary School
Pokhara, Nepal 04.2001 -
Skills
Fine-dining service experience in 4-star and 5-star hotels
Excellent customer service and guest interaction skills
Strong knowledge of food safety, hygiene, and presentation standards
Skilled in menu explanation, upselling, and handling special dietary requests
Effective communication and teamwork in fast-paced environments
Leadership experience as Shift In-Charge, managing staff and daily operations
Sales and marketing background to promote items and enhance guest satisfaction
Proficient in using POS systems, billing software, and basic inventory tools
Basic computer skills (MS Word, Excel, Email)
Typing speed: 30 words per minute
Ability to handle customer complaints professionally and calmly
Strong multitasking, time management, and organizational abilities
I enjoy meeting new people, learning about cultures, exploring food and hospitality trends
I enjoy meeting new people, learning about cultures, exploring food and hospitality trends, traveling, and enhancing my computer skills to provide exceptional service.
Additional Information
- Languages: Fluent in English, Hindi ; basic knowledge of Arabic
- Certifications: Food Safety and Hygiene Certificate
- Availability: Flexible to work day, evening, and weekend shifts
- Willingness to relocate or travel for work
- Valid driving license
- Volunteer experience in customer service or hospitality.
Timeline
Sandwich Artist & Shift Incharge
Subway Restaurants
07.2024 - Current
Waiter
Hotel Snowland ****
01.2024 - 05.2024
Waiter
Hotel Barahi *****
11.2022 - 12.2023
Food Runner
Hotel Pokhara Grande *****
10.2021 - 09.2022
Bachelor Of Business Studies - Management
Prithvi Narayan Campus
04.2001 -
High School Diploma -
Janapriya Secondary School
04.2001 -