Suresh Muthuvadath

Lead the enterprise IT vision, strategy, roadmaps, and execution for systems covering 80 brands and 1,800 retail stores in 6 countries.

Partner with executives and stakeholders across the organization to align priorities and projects with business needs and position solutions to solve business challenges.

Develop and advance centers of excellence for various IT functions, championing innovation, digital solutions, and automation.

Lead IT standards, best practices, processes, and policies. Manage a team of 100+ IT members, spearheading recruiting, hiring, coaching, and mentoring.

Administer a $25M budget and continually identify and seize opportunities for cost savings. Oversee IT infrastructure, systems performance, regulatory compliance, information security, and business continuity.

Paved the way for $50M in annual sales growth, expanding company’s digital footprint by steering strategy, roadmap, and implementation of an e-commerce platform

Led vendor development. Hired and guided internal team in Bangalore. Integrated e-commerce platform with corporate IT systems, manage technology stack, and enhance through new features.

Transformed ERP system across all company stores and countries, scaling for growth, saving millions of dollars annually, and achieving ROI within 2 years.

Evaluated vendor solutions and selected retail-centric Oracle suite. Drove planning, architecture, and deployment of Oracle Retail Solutions, completed on time, within budget.

Managed Program / Governance Structure, Project Estimations, Risk Mitigations for this transformation project which ran for a period for 24 months.

Digitalized all retail processes and centralized merchandising and planning. Accelerated inventory to stores 88% through automation; improved brand stock planning and expedited inventory turns. Eliminated 20 FTEs.

Optimized new features creation by building in-house Center of Excellence for Oracle Retail Oracle Fusion Products.

Propelled business agility, cutting pricing lead time from data entry to store implementation from 48 hours to 6 hours.

Oversaw engineering of a new pricing service using open source tools integrated with Oracle Retail System.

Enabled availability of all products on all marketplaces, accelerated product onboarding, and grew revenue by millions annually.

Streamlined marketplace enablement by spearheading development of data conversion layer to import data from apparel ERP systems to major marketplace players and consume the order back for faster and accurate fulfillment.

Paved way for future growth by digitalizing the foundation by implementing Oracle Fusion Application across all vertical business segments which includes Fashion, Whole Sale, Quick Service Restaurants and Casual Dining.

Implemented POS Systems for Quick Service Coffee Chain covering 150+ Restaurants in 6 GCC Countries.

Business Intelligence

Grew customer loyalty, more than doubled ticket size of loyal customers, boosted customer conversion, and decreased marketing costs. Revamped customer experience, enabling personalization and targeted marketing campaigns. Led innovation of first card-less loyalty program in GCC and a CRM. Built loyalty system, including database of 2M+ customers and shopping analytics. Later, rolled out mobile app, centralizing customer offers, promotions, and loyalty points.

Accelerated leadership access to sales reporting, enhanced data visibility, and removed involvement of 35 IT FTEs by enabling self-service web and mobile reporting and automating report distribution to stakeholders. Managed design of data warehousing system using Amazon Redshift, Matlion using Microstrategy as a presentation layer.

Played a key role in improving gross profit by creating a machine learning-based price markdown optimizer to define optimal product markdown price and timing based on various product lifecycle factors.

Elevated e-commerce experience by implementing contactless commerce using BOTs, mobile apps, and WhatsApp chat.

Raised in-store sell-through rate and stock turn through capability for demand-driven stock. Deployed machine learning-based system to automate stock consolidation among stores based on sales history and stock holding.

Digital Transformation & Cloud Solutions

Led pioneering of an Offshore Center of Excellence for Digital Systems Development.

Shaved 30% off IT costs; lifted infrastructure uptime to 99.9%. Modernized IT infrastructure and shrank application footprint 80%. Migrated infrastructure to cloud; adopted SaaS applications.

Currently laying foundation for on-demand infrastructure scaling and stronger system stability by directing a lift and shift of Oracle ERP production infrastructure to OCI Cloud.

Tripled revenue generated through digital channels and eliminated millions of dollars in annual shipping costs. Implemented IBM Sterling to enable omnichannel sales capabilities and consolidate shipments from points of origin.

Upgraded remote and mobile user communications; cut costs 50%. Introduced new IP PABX technology and MS Teams.

Revolutionized store operations and enhanced customer service by enabling in-store sales staff access to inventory and pricing data and KPIs via mobile device/application. Rolled out mobile-based iOS point-of-sale (POS) systems.

Bolstered efficiency by shifting invoicing and financial reporting to a fully-automated digital process. Headed deployment of Oracle Fusion Finance and Procurement systems, automating Procure-to-Pay cycle. Facilitated 50% personnel cost savings by moving finance activities offshore.

Reduced HR FTEs 50%, sped payroll process 75%, provided employee visibility into HR process, and improved succession planning and performance management. Fully automated HR processes into a single system, compliant with regulatory requirements. Supported build of a centralized HR-Recruit-Payroll team in India, saving an additional 25% in personnel costs.

Increased sales reconciliation efficiency 90% through robotic process automation.

Improved warehouse distribution operations, driving throughput 200% and productivity 60%. Collaborated to implement fully-automated distribution center with conveyer and sorting system exchanging real-time data between 3 systems.

Strengthened security and connectivity between stores and data center. Upgraded firewall, migrated store endpoints to FortiGate firewall, and implemented SDWAN to improve connectivity with high availability and faster data transfer.

Fortified corporate security and enhanced the user experience by deploying Active Directory authentication and single sign-on capability for corporate Wi-Fi.

Optimized business continuity. Drove lift and shift of Oracle ERP production infrastructure to OCI Cloud for disaster recovery.

Led large-scale projects for real-time dashboards and systems development, implementation, upgrade, and migration.

Pivotal in enabling 500% business growth, from 300 to 1,500 stores. Steered GCC roll-out of Microsoft Dynamics Navision (NAV) and LS Retail for all divisions, covering Procurement, Warehouse, and Finance. Subsequently locally customized and implemented to other joint venture agreements, including India, Singapore, Russia, and South Africa

• Wrote clean, clear and well-tested code for various projects.
• Modified existing software to upgrade interfaces and elevate performance.
• Consulted with customers regarding project development and proposals.
• Designed and built scalable APIs to increase development workflow.