Football & swming
Suresh Shob
Customer Relation Executive/ Cashier/sales Executive
Abu Dhabi
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Customer Relations Executive / Cashier
Federal Exchange
Abu Dhabi
12.2021 - Current
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Assisted tellers in cashing checks by verifying signatures and amounts.
- Performed teller scheduling to achieve appropriate branch coverage for business needs.
- Managed branch vault by verifying accuracy of cash transactions.
- Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
- Received checks for deposits, entered information into database and issued receipts.
- Trained newly hired tellers, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted with training of new tellers on policies and procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Promoted available products and services to customers during service, account management, and order calls.
- Responded to customer requests for products, services, and company information.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Making TT collecting the right amount of product tallying and Handling customer complaints and resolving in correct ways.
Documents Controller
ABU Dhabi Investment Company
Abu Dhabi
03.2018 - 07.2020
- Produced on-time communications in support of new product submissions for regulatory agencies.
- Created information architecture to format content and method of distribution.
- Oversaw performance of team of technical writers, assigned resources and updated management on projects
- Provided staff training and mentorship in preparing communication content for different media outlets.
- Provided support for document controls and worked with contract documents.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Worked with internal staff to process documents and sent for closing.
- Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
- Converted documents from one application to another.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
- Promoted efficient document processing by maintaining orderly and clean control room.
- Worked with internal team members to remedy issues with preemptive solutions.
Office Assistant
Department Of Tourism And Culture
Abu Dhabi
06.2011 - 02.2018
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Collaborated with various departments to complete assigned tasks.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Monitored security to help maintain equipment, data and information safety.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Assisted with budgeting and financial management to keep office operating within budget.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Scheduled and coordinated travel arrangements for office staff members.
- Compiled and analyzed data to produce reports.
- Utilized office management software to record and track customer information.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
High School Metric (SLC) Passed
Mari Gold English School
Dhangadhi Kailali Nepal 01.2007 - 12.2007
Higher Secondary Education
Mari Gold Academy Dhangadhi
02.2008 - 11.2009
Skills
Creative problem solving
Compliance, banking laws and regulations
Relationship building and management
Business Development
Cash Handling
Ledger and balance sheet competency
Excellent time management skills
Sales expertise
CRM
Money handling abilities
Recordkeeping strengths
Staff education and training
Complaint resolution
Professional telephone demeanor
Strategic sales knowledge
Report preparation
Multi-line phone talent
Technical Support
Customer assistance
Cash register operation
Refund handling
Safe verifications
Product knowledge
Product and service sales
Records Maintenance
Guest inquiries
Customer Relations
Refunds and exchanges
Team collaboration
Certification
Certificate of Appreciation, DEPARTMENT OF TOURISM AND CULTURE, UAE.
Interests
Traveling
Additional Information
Nationally: Nepali
Date of Birth: 16-03-1989
Matiral status :Married
Visa status : company
Joining Date : Immediate
Hobbies :• workaholic
• Book Readings
Software
Ms office
Excel
World
Quick book
Internet Browsing
Timeline
Certificate of Attendance Resolving an Identity Crisis. Approaches impact and innovation for FRAUDS &KYC
08-2023
Certificate of Attendance Real-time CDD/EDD Risk Scoring &Identity Verification.
08-2023
AML/CFT/ Refresh training. FEDERAL EXCHANGE
07-2023
Red Flag Training. FEDERAL EXCHANGE
07-2023
Customer Relations Executive / Cashier
Federal Exchange
12.2021 - Current
Documents Controller
ABU Dhabi Investment Company
03.2018 - 07.2020
Certificate of Appreciation, DEPARTMENT OF TOURISM AND CULTURE, UAE.
03-2013
Office Assistant
Department Of Tourism And Culture
06.2011 - 02.2018
Higher Secondary Education
Mari Gold Academy Dhangadhi
02.2008 - 11.2009
High School Metric (SLC) Passed
Mari Gold English School
01.2007 - 12.2007