Suresh Singh
Dubai,United Arab Emirates
Summary
Dynamic professional with expertise in teamwork, time management, and leadership. Proficient in Microsoft Office and skilled in communication, capable of performing under pressure. Proven success in upselling, customer satisfaction, and closing sales. Experienced in target market analysis and customer relationship management, focused on achieving business objectives through effective problem-solving.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Sales team leader
Paisa Bazaar
Dubai
08.2025 - Current
- Successfully led a high-performing sales team in direct credit card sales via DSA channel.
- Exceeded monthly sales targets through effective strategy implementation and performance monitoring.
- Trained and mentored team members to improve product knowledge and sales techniques.
- Managed relationships with banking partners, including Citi and HSBC, ensuring smooth application processing.
- Coordinated with bank representatives to resolve issues and expedite case approvals.
- Maintained regular follow-ups with banks to track applications and address discrepancies.
- Monitored operational efficiency through MIS reports and application pipelines.
- Cultivated strong customer relationships, resulting in high satisfaction and repeat business.
Senior Relationship Officer
Citi Bank
Dubai, United Arab Emirates
06.2023 - 07.2024
- Cultivated strong relationships through effective client and partnership management.
- Identified prospective customers to establish new banking relationships.
- Presented to prospects, generating additional business opportunities.
- Developed strategic plans for daily financial operations and system improvements.
- Ensured compliance with internal controls and policies.
- Organised and participated in meetings with clients to foster partnerships.
- Carried out day-to-day duties accurately and efficiently.
- Improved efficiency and productivity by acquiring new skills.
Senior Relationship Officer
Derby Marketing
Dubai, United Arab Emirates
01.2022 - 04.2023
- Developed innovative sales strategies based on market research, driving increased sales.
- Identified customer needs and recommended suitable products to enhance client satisfaction.
- Directed sales support staff to effectively close deals, achieving significant sales growth.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Sales Officer
Paytm Insurance Broking Pvt Ltd
Gurugram, India
07.2020 - 03.2021
- Developed innovative sales strategies to optimise operations and increase revenue.
- Researched target market to identify unique customer needs and suggest appropriate products.
- Engaged prospects through trade shows, cold calling, and local networking efforts.
- Created sales strategy informed by analysis of consumer buying trends and market conditions.
- Used multi-source data to determine sales and delivery terms for products and services.
- Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
Senior Sales Executive
Coverfox Insurance Broking Pvt. Ltd
Gurugram, India
03.2019 - 06.2020
- Consistently surpassed sales objectives to propel company growth.
- Monitored and enhanced sales processes to address inefficiencies.
- Generated leads through proactive cold-calling efforts.
- Formulated strategic plans to expand market share and revenue.
- Addressed product inquiries and promoted featured items effectively.
- Collaborated with departments to leverage comprehensive product offerings.
- Utilised diverse marketing strategies for increased profitability.
- Resolved complex issues impacting senior management and business goals.
Sales Coordinator
Arvato India
Gurugram, India
12.2016 - 02.2019
- Contacted potential customers to arrange appointments and confirm sales orders.
- Resolved sales-related issues and addressed complaints from new and existing clients.
- Responded to sales queries through phone, email, and written correspondence.
- Employed closing techniques and upselling strategies to enhance customer loyalty.
- Implemented updated CRM systems to optimise communication and streamline sales processes.
- Utilised social media marketing strategies to increase brand visibility and engagement.
- Handled customer inquiries by staying informed on market trends and providing tailored solutions.
Education
Bachelor of Arts - English
University of Delhi
Delhi 05.2018 - 06.2021
Diploma - Mechanical Engineering
Government polytechnic Sahiya
Dehradun 05.2009 - 11.2012
Skills
- Teamwork and collaboration
- Time management
- Quick learner
- Computer proficiency
- Leadership skills
- Microsoft Office expertise
- Communication skills
- Ability to work under pressure
- Upselling techniques
- Presentation skills
- Research abilities
- Customer satisfaction strategies
- Problem-solving skills
- Customer relationship management
- Target market analysis
- Sales closing techniques
Websites
Languages
Hindi
Native
English
Fluent
Affiliations
- Playing Circket
- Reading News
Timeline
Sales team leader
Paisa Bazaar
08.2025 - Current
Senior Relationship Officer
Citi Bank
06.2023 - 07.2024
Senior Relationship Officer
Derby Marketing
01.2022 - 04.2023
Sales Officer
Paytm Insurance Broking Pvt Ltd
07.2020 - 03.2021
Senior Sales Executive
Coverfox Insurance Broking Pvt. Ltd
03.2019 - 06.2020
Bachelor of Arts - English
University of Delhi
05.2018 - 06.2021
Sales Coordinator
Arvato India
12.2016 - 02.2019
Diploma - Mechanical Engineering
Government polytechnic Sahiya
05.2009 - 11.2012
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