Sureshkumar Raghavan
Sharjah
Summary
Sales and Operations leader with 32 years in aluminium, glass and façade contracting across the UAE, Oman, Kuwait, KSA and Qatar. Leads sales and operations across aluminium, glass and façade contracting, aligning project planning, factory output and site delivery to business targets. Reduces material waste, improves debtor recovery and strengthens team retention through structured controls, milestone billing and hands-on leadership. Drives commercial performance through pipeline management, supplier negotiation and customer relationship management. Bringing background in customer service and team leadership, I excel at building relationships, motivating teams, and driving sales growth. My problem-solving abilities and attention to detail ensure smooth operations and satisfied clients. I am committed to continuous improvement and finding innovative solutions to meet business goals. Sales and operations professional managing sales teams and streamlining operational workflows. Ensuring customer satisfaction through effective communication and problem-solving. Coordinating between departments to optimise resources and achieve business goals. Results-focused sales and marketing leader ambitious to drive substantial revenue and profits through proactive strategies. Brings multifaceted approach involving competitor research, innovative promotional strategies and continuous optimisation to exceed expectations. Continuously seeks out opportunities in market gaps and customer trends.
Overview
4
4
Languages
1
1
Certification
32
32
years of professional experience
Work History
Sales & Operations Manager
Al Satah Al Aluminium & Glass Cont
Sharjah
08.2012 - Current
- Operations: Project planning according to the schedule both factory production and project execution, Co-ordination with work order management and procurement department.
- Cost control: Reduced material wastage from 9% to 4.5% and stock-outs to near zero with an ABC inventory model and ERP-driven reorder points.
- Leadership: Built and lead a 45-person team across sales, estimation, production, stores and installation; reduced staff turnover from 28% to 11%.
- Cash flow: Closed AED 5M of overdue receivables and brought debtor days down from 112 to 68 through milestone billing and a weekly collections review.
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Optimised sales methods to best acquire, develop and retain customers.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Facilitated regular team meetings to discuss targets, strategies, and address any issues impacting sales performance.
- Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.
- Developed innovative marketing campaigns to drive substantial sales.
- Established pricing and delivery terms based on current market trends and costs.
- Negotiated favourable terms with suppliers and partners, reducing costs and improving profit margins.
- Set budget and monitored expenses to run profitable department.
- Tracked sales, click-through rates and conversion rates by marketing campaign for comparison.
- Collaborated with product development team to align offerings with customer demands and market opportunities.
- Enhanced product marketability and improved profits with optimum targeting on sales and marketing strategies.
- Analysed current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory.
- Created fresh, engaging and compelling copy for marketing and promotions.
- Managed daily operations, overseeing staff scheduling, inventory control, and procurement processes.
- Analysed operational processes, identifying and implementing improvements to enhance customer service.
- Guided sales team through challenging negotiations, securing deals that met both client and company objectives.
- Resolved customer complaints with professionalism, turning dissatisfied customers into brand advocates.
- Participated in industry events and conferences to keep abreast of market trends and networking opportunities.
Senior Supervisor & Installation Manager
Aluminium and Light Industries Co. (ALICO)
Sharjah
06.1994 - 07.2012
- Expertly delegated daily tasks to team members for maximised operational efficiency.
- Conducted regular performance reviews, providing constructive feedback to promote employee development.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Led staff training sessions on customer service excellence, enhancing team skills and knowledge.
- Developed and implemented operational procedures, significantly improving workflow and productivity.
- Collaborated with HR to recruit, hire, and onboard new team members, ensuring a perfect fit for the company culture.
- Supervised team of 90, delegating tasks and monitoring performance to meet project deadlines.
- Reviewed and updated safety protocols, minimising risk of accidents in the workplace.
- Managed budget for department, ensuring optimal allocation of resources.
- Established clear procedures for team work, document tracking and data reporting.
- Distributed progress reports for improved business planning.
- Prepared detailed reports on team performance, productivity, and sales for senior management.
- Scheduled workers and allocated resources for routine office operations and special projects.
- Ensured strict compliance with security, health and safety and fire regulations for optimal legislative compliance.
- Carried out regular service reviews to ensure quality and brand standards were adhered to.
Education
SSLC -
Board of Higher Studies
KeralaDiploma -
Industrial Technical Institute
Thottada, Kannur, KeralaApprenticeship -
Kelttron Component Complex
Dharmasala, Kannur, KeralaSkills
- Budget management
- Cash flow analysis
- Project coordination
- Performance reporting
- Team leadership
- Client relationship management
- Decision making
- Target achievement
- Target achievement focus
- Technical troubleshooting
- Risk Management
- Health and Safety Compliance
- Business development
- Project Management
- Estimating and BOQ pricing
- Production planning and factory operations
- Project delivery and site coordination
- Procurement and supplier management (aluminium extrusion, glass, hardware)
- Inventory and store control
- Quality management (ISO 9001, AAMA)
- HSE compliance
- Team leadership (145 staff)
- CRM and pipeline reporting
- Power BI, Advanced Excel
- Quality Assurance
- Technical report writing
LANGUAGES
English (fluent)
Malayalam (native)
Arabic (conversational)
Hindi (basic)
Certification
- Unitized Curtain Wall Installation Seminar by Schuco ME – 2006
- Advanced Excel & Power BI for Operations Reporting – 2010
REFERENCES
Available on request.
Custom
32 Years UAE / GCC
Timeline
Sales & Operations Manager
Al Satah Al Aluminium & Glass Cont
08.2012 - Current
Senior Supervisor & Installation Manager
Aluminium and Light Industries Co. (ALICO)
06.1994 - 07.2012
SSLC -
Board of Higher Studies
Diploma -
Industrial Technical Institute
Apprenticeship -
Kelttron Component Complex