Summary
Overview
Work history
Education
Skills
LANGUAGES
Accomplishments
Timeline
AdministrativeAssistant
SURYA PRAKASH PATHAK

SURYA PRAKASH PATHAK

AIRPORT OPERATION SUPERVISOR
Dubai,UAE

Summary

A highly focused Aviation Operations Specialist has terrific abilities to understand daily airport operation and analyze and interpret flight data. Highly analytical and understands daily operations and scheduling. Has six years of experience with commercial airlines.

Overview

11
11
years of professional experience
8041
8041
years of post-secondary education

Work history

Airport Supervisor

Nepal Airlines
Dubai, UAE
11.2017 - 07.2025
  • Ensure to provide high service standards at all touching points such as check-in, transfer, document checks and boarding.
  • Play active role during delays and disruption ensuring that all guests are cared for in appropriate manner.
  • Communicate with GHA and local airport authorities to avoid any misunderstanding and deliver OTP.
  • Monitoring third party checking staff's activities to ensure that services are delivered in accordance to value and requirements.
  • Participates with Airport Manager and Airport Advisory Board with agenda generation and preparation, presentation and production of minutes of all meetings.
  • Aircraft Boarding, Aircraft Disembarkation, Baggage Services, RAMP Services, Communicate with Local Authorities for flight schedule & safety.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased repeat business by building strong relationships with clients through attentive listening and personalized recommendations based on their preferences.
  • Contributed to positive work environment through collaboration with colleagues and adherence to company policies and procedures.

P.R Officer

Gupta Hospital
PaliaKalanKheri, India
04.2015 - 06.2017
  • Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
  • Facilitated smooth communications between departments for better coordination.
  • Provided customer service to improve overall visitor experience.

IT Support Officer

Bajaj Hindustan Sugar Limited
Palia Kalan, INDIA
10.2014 - 04.2015
  • Install and configure computer systems, diagnose hardware and software faults.
  • Solve technical and application problems, either over phone or in person.
  • Worked for business with contracts to maintain and repair computer hardware.
  • Achieved improved system reliability by conducting routine maintenance checks.

Education

B.A. - English literature

Kanpur University
INDIA

Computer Hardware diploma - Computer Hardware and Networking

JETKING
INDIA

Intermediate - Science

U.P. Board
INDIA

High School - Science

U.P. Board
INDIA

Skills

  • Airline customer service
  • Ability to work in challenging environment
  • UAE Driving license holder
  • Flight scheduling
  • Results-orientated
  • Passion for customer satisfaction
  • Airline regulations
  • Flight operations

LANGUAGES

ENGLISH
Fluent
HINDI
Fluent
NEPALI
Fluent

Accomplishments

  • Award for Strategic Pillars, impacting Business Performance, driving Learning and People Engagement - 2023
  • Appreciation for Exceptional Service in Nepal Airlines - 2024

Timeline

Airport Supervisor

Nepal Airlines
11.2017 - 07.2025

P.R Officer

Gupta Hospital
04.2015 - 06.2017

IT Support Officer

Bajaj Hindustan Sugar Limited
10.2014 - 04.2015

B.A. - English literature

Kanpur University

Computer Hardware diploma - Computer Hardware and Networking

JETKING

Intermediate - Science

U.P. Board

High School - Science

U.P. Board

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SURYA PRAKASH PATHAKAIRPORT OPERATION SUPERVISOR