Surya Upadhyay
Ecommerce Account Manager
Dubai Internet City,Dubai
Summary
Dynamic and results-oriented professional with over 7 years of expertise in account management, e-commerce strategy, and client support within fast-paced environments. Proven track record of enhancing client relationships, driving brand growth, and optimizing marketing strategies to achieve business objectives. Highly skilled in data analysis, strategic planning, and market trend analysis to maximize profitability.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Account Manager Associate
AMS International
2024.01 - Current
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Led the Strategic Account Services (SAS) project, owning onboarding, ticket management, and seller support to enhance seller performance and experience.
- Created and maintained Standard Operating Procedures (SOPs) for SAS workflows, improving team efficiency and consistency in operations.
- Partnered with sellers to identify catalog gaps through competitive analysis, supporting listing creation, and new selection onboarding to meet market demand.
- Conducted on-site product photography and barcode scanning to ensure listing quality, and accelerate go-live timelines.
- Utilized data tools (GMS queries, ASIN dashboards, web scraping) for weekly performance tracking, uncovering growth opportunities, and informing strategic recommendations.
- Facilitated cross-team collaboration with Account Managers, and other stakeholders, to resolve seller issues promptly, and improve overall service delivery.
- Initiated and executed email campaigns and cold calls to drive participation in Amazon’s New Selection Program, expanding seller inventory.
Manager - Marketplace Management
Ergode IT Services Pvt. Ltd
Mumbai
2023.01 - 2023.12
- Spearheaded strategic initiatives to achieve departmental goals, fostering cross-functional collaboration.
- Implemented innovative marketing campaigns, resulting in a 25% increase in brand visibility and sales leads.
- Developed risk mitigation strategies to proactively address operational challenges, enhancing overall efficiency.
E-Commerce Assistant Manager
E-Commerce Assistant Manager
Bangalore
2022.01 - 2023.12
- Optimized e-commerce fulfillment strategies, reducing operational costs by 15% while maintaining customer satisfaction.
- Managed international brand acquisitions and executed targeted marketing campaigns, achieving a 20% boost in online sales.
- Analyzed customer data to refine marketing strategies, significantly increasing conversion rates and engagement.
Account Manager
Amazon
Bangalore
2020.01 - 2022.12
- Managed a portfolio of over 200 high-value accounts, achieving an 82% year-on-year revenue growth.
- Onboarded new clients to the Amazon platform, ensuring seamless integration and optimized account performance.
- Resolved client concerns efficiently, enhancing customer loyalty and retention.
Mentor - Seller and Brand Support
Amazon
Bangalore
2015.01 - 2020.12
- Trained and mentored multiple seller batches, ensuring compliance with Amazon's high-quality fulfillment standards.
- Conducted process audits, resulting in enhanced operational efficiency and improved customer satisfaction.
- Provided personalized support to sellers, driving a 15% improvement in account performance metrics.
Analyst, Global Order Management, Electronic Order
Oracle Pvt Ltd
Bangalore
2014.01 - 2015.12
- Coordinated with cross-functional teams for order fulfillment.
- Analyzed data to identify trends and improve processes.
- Ensured compliance with company policies and procedures.
- Trained new team members on order management system.
KYC Analyst
Deutsche Bank
Bangalore
2013.01 - 2014.12
- Supported KYC processes for prospective and existing customers.
- Adjusted end-to-end KYC process needs to align with workforce capabilities.
- Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
- Managed a high volume of client data, maintaining strict confidentiality and adhering to internal policies for information handling.
- Collaborated with cross-functional teams to ensure alignment of KYC processes across the organization.
Education
Master of Business Administration -
St. Joseph's College of Commerce
2016.01 - 2018.01
Bachelor of Commerce - Finance
CMR Institute of Management Studies
Bangalore 2011.01 - 2014.01
Skills
Account and Marketplace Management
E-commerce Strategy
Client Training & Support
Strategic Planning
Team Leadership
Brand Management
Process Improvement
Sales Operations
Customer Service & Issue Resolution
Client & Stakeholder Communication
Personal Information
Date of Birth: 02/16/94
Timeline
Account Manager Associate
AMS International
2024.01 - Current
Manager - Marketplace Management
Ergode IT Services Pvt. Ltd
2023.01 - 2023.12
E-Commerce Assistant Manager
E-Commerce Assistant Manager
2022.01 - 2023.12
Account Manager
Amazon
2020.01 - 2022.12
Master of Business Administration -
St. Joseph's College of Commerce
2016.01 - 2018.01
Mentor - Seller and Brand Support
Amazon
2015.01 - 2020.12
Analyst, Global Order Management, Electronic Order
Oracle Pvt Ltd
2014.01 - 2015.12
KYC Analyst
Deutsche Bank
2013.01 - 2014.12
Bachelor of Commerce - Finance
CMR Institute of Management Studies
2011.01 - 2014.01