Surya Narayanan S
Dubai
Summary
Dedicated Technical Operations Manager with 7+ years of progressive experience, known for strong leadership and team-building skills. Expertise in high-stress environments, consistently achieving KPI's with the stretch target. The customer-focused approach drives team efficiency and boosts profits. Adept at consulting with clients and stakeholders to deliver exceptional results. Strategic Information Technology Manager skilled in guiding navigation of modern technology in Retail business. Demonstrated skill in translating technical requirements to business solutions.
Overview
7
7
years of professional experience
Work History
Technical Operations Manager - Production
MAF Carrefour, Retail LLC.
11.2017 - Current
- Ensuring production stability and reliability by proactively monitoring all services and systems with New Relic.
- Efficiently managing production incidents based on their priority and conducting retrospectives if needed.
- Taking ownership of blocker and critical incidents involves acting as the first responder, communicating with stakeholders, and preparing a detailed RCA (Root Cause Analysis) document.
- To maintain production stability and reliability and prevent recurring issues, we keep track of corrective action items for each blocker and critical incident.
- Driving the incident action items to closure enhances service reliability and prevents future impacts.
- Mentored junior staff members, fostering a culture of continuous learning and professional development.
- Championed process improvement initiatives that led to increased efficiency across technical operations teams.
- Enhanced team productivity by implementing efficient workflows and processes in technical operations.
- In Hybris : Excelled in the Hybris platform by working on Backoffice, PCM, HMC, and HAC. Additionally, proficient in writing Flexible queries, Groovy scripts, DB management, Impex, and property addition and management.
- Worked extensively on various integration parts including GICA, GIMA, Magistor, Urbantz, and microservices for Fulfillment, Lastmile, Product Management and much more.
- Providing extensive support to stakeholders for their day-to-day operational tasks.
- Maintaining the Pre-Prod and UAT environments with 60% of the data mirroring production, to facilitate testing and new implementations.
- Collaborating with various product team members to prioritize minor issues and align on go-live schedules.
- Preparing and distributing the monthly production review report to stakeholders and management.
- Providing comprehensive support for new product and feature rollouts, including during regression testing and post-launch monitoring.
- Intermediate proficiency in writing SQL and flexible queries.
- In Digital Procurement : Collaborating with vendors to prepare RFPs, submitting PAR and LR requests, following up with the IT procurement team on pending approvals, and maintaining the product tools expiry date sheet to ensure timely renewals.
Junior Developer
ADigilite
05.2015 - 10.2017
- Began my career as a Junior Developer, creating websites using HTML & JavaScript.
- Acquired basic knowledge in C# and WPF, developing small applications for POS systems, login screens, and SQL database connectivity.
- Improved user experience by designing and implementing responsive web applications.
- Collaborated with team members to resolve issues and apply best practices.
- Designed intuitive graphical user interfaces to enhance user experience.
Education
Higher Secondary Education -
MSP School (62%)
TamilNadu, IndiaSSLC -
MSP School (75%)
TamilNadu, IndiaBachelor of Engineering - Computer Science & Engineering
SBM College of Engineering & Technology
TamilNadu, India04.2015
Skills
- Driving Production Stability & Reliability
- Observability & Monitoring
- Incident Management
- Managing service level agreements
- Operational Reporting
- Task Prioritization
- Collaborative team player
- Comprehensive problem-solving abilities
- Diligence and task-oriented focus
- Escalation management
- Technical Troubleshooting
- DevOps principles
Accomplishments
- Received SPARK of the Month Award in Majid Al Futtaim, Hypermarket LLC.
- Received Best Employee Award in ADigielite pvt ltd during 2016.
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Timeline
Technical Operations Manager - Production
MAF Carrefour, Retail LLC.
11.2017 - Current
Junior Developer
ADigilite
05.2015 - 10.2017
Higher Secondary Education -
MSP School (62%)
SSLC -
MSP School (75%)
Bachelor of Engineering - Computer Science & Engineering
SBM College of Engineering & Technology
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