SURYA VAMSHI KOTTALA
Mangalore,India
Summary
Accomplished professional with extensive expertise in GDS systems and travel agency operations. Demonstrates fluency with booking platforms and CRM systems, ensuring customer service excellence. Proven ability to supervise terminal operations and adhere to airport security regulations. Committed to leveraging skills for optimizing travel management processes and enhancing operational efficiency.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Senior travel consultant
TravelLab Pvt Ltd
HYDERABAD, INDIA
02.2024 - 03.2025
- Travel consultant
- Trained junior staff members in company procedures and service standards for improved performance.
- Modifications using Amadeus GDS
- Managing itineraries, resolving ticketing issues, and ensuring compliance with fare rules
- Resolved complaints promptly, maintaining high levels of customer satisfaction.
Travel Manager
Dreamport
08.2022 - 01.2023
- Experienced in selling airline tickets, giving customers the best fare options, and finding solutions to meet their needs
- Freelancer
Property Manager
ZOLOSTAYS Pvt Ltd
07.2020 - 03.2022
- Oversees daily operations of rental properties, including tenant management, maintenance, and rent collection
- Handles leasing, property inspections, and resolves tenant issues
- Ensures the property is well-maintained and complies with regulations
Customer Service-Airline Ticketing (US process)
INDIAN EAGLE PVT LTD
09.2019 - 04.2021
- Offering the best fare options, handling bookings, and resolving post-purchase issues to ensure customer satisfaction
Terminal Executive
GMR Hyderabad International Airport
01.2017 - 01.2019
- Responsible for coordinating passenger check-in, baggage handling, and boarding processes
- Ensures smooth airport operations, assists passengers with inquiries, and provide a seamless travel experience
- Skilled in fare quotes, ticket issuance, and modifications using Amadeus GDS
- Experienced in managing itineraries, resolving ticketing issues, and ensuring compliance with fare rules
- Strong focus on accuracy and customer service
Education
Mechanical Engineering -
Holy Mary Institute of technology and science
INDIA 06.2014 - 05.2018
Diploma - Ground handling and Operations
Hyderabad Aviation Academy
INDIASkills
- Expertise in gds systems
- Travel agency operations
- Fluency with booking platforms
- CRM systems usage
- Customer services excellence
- Terminal operations supervision
- Airport security regulations
Languages
English
Advanced
Hindi
Upper intermediate
Telugu
Native
Affiliations
- Android debugging
- Boxing
- Sports
Accomplishments
Kick Boxing Gold medallist 2017-2018
Volunteered in Village Development Committee
DECLARATION
I declare that the information presented in this resume is true and accurate to the best of my knowledge. I assure you that my experience, skills meet the requirements of the job and I am committed to making a positive contribution to your organization
Timeline
Senior travel consultant
TravelLab Pvt Ltd
02.2024 - 03.2025
Travel Manager
Dreamport
08.2022 - 01.2023
Property Manager
ZOLOSTAYS Pvt Ltd
07.2020 - 03.2022
Customer Service-Airline Ticketing (US process)
INDIAN EAGLE PVT LTD
09.2019 - 04.2021
Terminal Executive
GMR Hyderabad International Airport
01.2017 - 01.2019
Mechanical Engineering -
Holy Mary Institute of technology and science
06.2014 - 05.2018
Diploma - Ground handling and Operations
Hyderabad Aviation Academy
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