SUSAN KHADKA
Dubai,UAE
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader
Angelina Paris
Dubai Mall , United Arab Emirates
2018.05 - 2023.05
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Fostered positive employee relationships through communication, training and coaching.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Managed accurate and timely delivery of dispatch orders to customers.
- Followed opening, closing and shift changeover procedures for seamless operations.
Education
Bachelor of Business Administration -
International University of East Africa
Uganda /2015 - /2018
Skills
- Customer relationship management
- Team development strategies
- High performance reward schemes
- Key Performance Indicator (KPI) management
- Team supervision
- Food running
- POS system expertise
- Menu memorization
- Guest service
Languages
English
Fluent
Certification
- TDP (Talent Development Program)
Timeline
Team Leader
Angelina Paris
2018.05 - 2023.05
Bachelor of Business Administration -
International University of East Africa
/2015 - /2018
- TDP (Talent Development Program)
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