SUSAN P KURUVILA
Dubai,UAE
Summary
Foreign exchange cashier with solid background in accounting, finance and customer service with 9 years of experience. Familiar with various foreign currencies and knowledgeable in financial regulations. Proven talent for handling high-volume transactions and providing excellent service.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
CSR AND CASHIER
ORIENT EXCHANGE
DUBAI, UAE
2022.09 - Current
- Displayed and restocked merchandise by following brand guidelines.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Educated customers on promotions, offers and special events to enhance product sales.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
Customer Service Executive
UNIMONI FINANCIAL SERVICES
THIRUVALLA, INDIA
2017.03 - 2022.08
- Exceeded targets by delivering comprehensive and consistent service.
- Managed banking and accounts with expert finance knowledge.
- Resolved complaints with proactive problem-solving and analysis.
- Performed cashier duties, including balancing and end-of-day banking.
Customer Service Executive
KOSAMATTAM FINANCE LTD
RANNI, INDIA
2014.01 - 2017.02
- Exceeded targets by delivering comprehensive and consistent service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Improved company processes by analysing customer feedback and service trends.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Managed banking and accounts with expert finance knowledge.
- Engaged in team-building activities to build rapport with staff.
- Participated in meetings to discuss goals and sales target.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
Education
MASTER OF COMMERCE - FINANCE
M G UNIVERSITY
INDIA 2016.03 - 2017.03
BACHLOR OF COMMERCE - CO OPERATION
M G UNIVERSITY
INDIA 2009.03 - 2012.03
Skills
- Cash handling
- Complaint handling
- Cash counting machine operations
- Currency sorting
- Currency conversion
- Exchange rate expertise
Languages
English
Fluent
Hindi
Fluent
Tamil
Intermediate
Malayalam
Fluent
Timeline
CSR AND CASHIER
ORIENT EXCHANGE
2022.09 - Current
Customer Service Executive
UNIMONI FINANCIAL SERVICES
2017.03 - 2022.08
MASTER OF COMMERCE - FINANCE
M G UNIVERSITY
2016.03 - 2017.03
Customer Service Executive
KOSAMATTAM FINANCE LTD
2014.01 - 2017.02
BACHLOR OF COMMERCE - CO OPERATION
M G UNIVERSITY
2009.03 - 2012.03