SUSHANT CHAKMA
Dubai,UAE
Summary
Reliable and upbeat Retail Sale Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Retail Assistant
ZARA FASHION STORE
MUMBAI, INDIA
07.2021 - 01.2023
- Delivered outstanding in-store experience through positive and attentive customer service.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Regularly exceeded weekly sales targets through exceptional service and proven upselling techniques.
- Assisted customers in locating specific items to boost satisfaction.
- Built lasting relationships with clients through customer service interactions.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Maintained knowledge of products and features to provide recommendations to customers.
Retail Sales Assistant
H&M
MUMBAI, INDIA
04.2018 - 01.2021
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Updated product labelling and pricing to reflect discounts and offers.
Education
Master of Arts - SOCIETY
06.2021 - 05.2023
Bachelor of Arts - SOCIETY
06.2018 - 05.2021
Skills
- Fashion retail
- Target-driven
- Exemplary customer service
- Face-to-face selling
- Money handling
- Self-motivated
- Accurate money handling
- Superb time management
- Upselling expertise
- Confident communicator
Languages
English
Fluent
Hindi
Native
Urdu
Fluent
Additional Information
- Playing Games and Sport
- Learning
- Writing
- Photography
- Singing
COMPUTER KNOWLEDGE
- Basic
- ms word & excel
- Tally
DECLARATION
- I hereby declare that the above information is true and correct to be the best ofm my knowledge and belief.
Timeline
Retail Assistant - ZARA FASHION STORE
07.2021 - 01.2023
VIVEKANAND ARTS, SARDAR DALIPSINGH COLLEGE - Master of Arts, SOCIETY
06.2021 - 05.2023
BABASHAHEB AMBEDKAR COLLEGE OF ART & COMMERCE - Bachelor of Arts, SOCIETY
06.2018 - 05.2021
Retail Sales Assistant - H&M
04.2018 - 01.2021
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