Hi, I’m
Sushant Das
Summary
Results-driven Business Development and Hospitality Executive with over 25 years of leadership in luxury hospitality, wellness, fintech, and corporate sales across India, the United States, Australia, and the UAE. Expertise in driving revenue growth, establishing strategic partnerships, and leading cross-functional teams. Strong background in business expansion, stakeholder management, negotiations, and revenue optimisation.
Overview
1
Certification
31
years of professional experience
3
Languages
Work History
Nirvana RetreatRas Al Khaimah
Director – Sales
01.2025 - Current
Job overview
- Led sales, business development and strategic partnerships, driving growth for one of UAE's emerging luxury wellness destinations.
- Expanded corporate client portfolio by establishing strategic partnerships with healthcare organisations, corporate institutions and travel partners.
- Negotiated and signed a strategic partnership and MOU with Abu Dhabi Commercial Bank (ADCB), offering exclusive wellness packages for employees and ADCB cardholders.
- Signed corporate agreements with Saudi German Hospitals across Dubai, Sharjah and Ajman for employee wellness programmes and recuperative stays.
- Established a preferred hospitality partnership with the Emirates Platinum Members Forum for premium room stays and wellness experiences.
- Successfully conceptualised and delivered customised wellness programmes for dnata Corporate Headquarters.
- Collaborated with marketing and operations teams to maximise occupancy and participation in wellness programmes, enhancing corporate revenues.
Potroast Hospitality Pvt. Ltd. & The Gossip Corner CaféGurgaon
Founder & Director
02.2018 - 03.2020
Job overview
- Founded and managed corporate catering company and café, overseeing all aspects from inception to daily operations.
- Built one of Gurgaon’s premium corporate catering businesses.
- Achieved annual revenues approaching INR 60 Lakhs before operations ceased due to the COVID-19 pandemic.
- Managed business operations encompassing sales, finance, procurement, customer engagement, and operations to ensure seamless service delivery.
- Enhanced profitability through strategic vendor negotiations and streamlining operational processes.
- Worked closely with corporate administration teams to develop institutional catering contracts.
- Introduced innovative menus resulting in improved customer retention.
ICICI Merchant Services – First Data
Director – Sales (North & East India)
10.2015 - 04.2017
Job overview
- Delivered the highest Year-on-Year sales growth across India during tenure.
- Directed sales operations, driving growth and market share across North and East India.
- Managed 4 Territory Heads and 16 Branch Managers, overseeing a team of over 400 sales and operations professionals to achieve sales targets.
- Managed a merchant portfolio worth INR 24,227 Crores generating annual revenues of INR 62.2 Crores.
- Established strategic partnerships with Paytm, The Oberoi Hotels & Resorts, The Trident Hotels, and FabIndia, enhancing brand visibility and market reach.
ISGN (USA)Florida
Senior Vice President – Business Development & Strategic Accounts
11.2011 - 01.2015
Job overview
- Cultivated strategic relationships with Bank of America, Wells Fargo, JPMorgan Chase, US Bank, PennyMac, and Ocwen, driving business opportunities and fostering partnerships.
- Built executive relationships with leading financial institutions throughout the United States and Asia-Pacific.
- Expanded ISGN's enterprise client base and strategic accounts, contributing to overall growth and market presence.
- Led international operations from Florida, managing cross-border projects to enhance collaboration and streamline processes.
Maiden Voyage Careers Pvt. Ltd.
Co-Founder
09.2005 - 03.2010
Job overview
- Led business development and client acquisition initiatives, securing partnerships that enhanced service offerings.
- Managed key corporate recruitment accounts across multiple sectors, ensuring client satisfaction through effective recruitment strategies.
- Co-founded manpower consulting and recruitment organisation, focusing on tailored solutions for diverse client needs.
Kelly Services India
Business Development Manager
06.2004 - 08.2005
Job overview
- Managed recruitment solutions to enhance client acquisition.
- Expanded corporate client relationships, driving growth across North India.
- Developed business plans to establish revenue and growth.
- Closed long-term agreements through skilful negotiation.
- Created short-term and long-term goals for business team to achieve objectives.
The Park HotelNew Delhi
Assistant Food & Beverage Manager
03.2002 - 05.2003
Job overview
- Managed restaurant and banquet operations, maintaining premium service standards.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Scheduled employees to keep shifts well-staffed.
- Maintained cleanliness and organisation within the dining area, adhering to hygiene standards.
The OberoiMumbai
Assistant Food & Beverage Manager
02.2001 - 04.2002
Job overview
- Supervised luxury food and beverage operations to enhance guest satisfaction and ensure operational excellence.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Scheduled employees to keep shifts well-staffed.
- Maintained cleanliness and organisation within the dining area, adhering to hygiene standards.
Thorn Leigh Curry HouseSydney
Manager – Food & Beverage
08.1995 - 11.2000
Job overview
- Managed restaurant operations, delivering effective customer service, efficient staffing, and strong financial performance.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Scheduled employees to keep shifts well-staffed.
- Maintained cleanliness and organisation within the dining area, adhering to hygiene standards.
Education
TAFE SydneySydney, Australia
Post Graduate Diploma from Hospitality Management
Hindu College, University of Delhi
Bachelor from Economics
SITA World Travels
Diploma from Travel & Tourism
British CouncilNEW DELHI INDIA
IELTS from ENGLISH
Skills
- Strategic Business Development
- Sales revenue growth
- Revenue Growth
- Partnership development
- Key Account Management
- Client Relationship Management
- Wellness Programme Development
- Catering Business Strategy
- P&L Management
- Contract Negotiation
- Vendor Management
- Sales CRM systems
- Business forecasting
- Marketing Strategy
- Strategic Leadership
- Commercial Excellence
- Business Transformation
- Operational Excellence
- Stakeholder Engagement
- Negotiation strategies
- Team Leadership
- Team Building & Mentoring
- Executive relationship management
Custom
Accomplished Business Development, Corporate Relations and Hospitality Executive with over 25 years of leadership experience across luxury hospitality, wellness, fintech, corporate sales, strategic account management, and entrepreneurship in India, the United States, Australia, and the UAE. Proven track record of building businesses, driving revenue growth, establishing high-value strategic partnerships, and leading cross-functional teams across diverse industries. Recognized for developing long-term relationships with CXOs, financial institutions, healthcare organizations, hospitality brands, and corporate clients while consistently delivering commercial growth and operational excellence. Currently serving as Director – Sales, Nirvana Retreat, Ras Al Khaimah, UAE, leading corporate sales and strategic partnerships for a luxury wellness destination. Successfully secured landmark partnerships with Abu Dhabi Commercial Bank (ADCB), the Emirates Platinum Members Forum, and Saudi German Hospitals (Dubai, Sharjah & Ajman), while delivering customized corporate wellness programmes for dnata Corporate Headquarters, strengthening the retreat's presence within the UAE's corporate wellness and hospitality sector. Previously led sales operations for ICICI Merchant Services – First Data, managing a merchant portfolio exceeding INR 24,227 Crores with annual revenues of INR 62.2 Crores, and forged strategic partnerships with Paytm, The Oberoi Hotels & Resorts, The Trident Hotels, and FabIndia. During an international assignment with ISGN (USA), established executive-level relationships with Bank of America, Wells Fargo, JPMorgan Chase, US Bank, PennyMac, and Ocwen. Entrepreneurial leader with expertise in business expansion, corporate sales, strategic planning, stakeholder management, negotiations, hospitality operations, and revenue optimisation.
Languages
English
Advanced
C1
Hindi
Advanced
C1
Bengali
Upper Intermediate
B2
Certification
- Travel and Tourism Certificate from SITA World Travels
- Post Graduate Diploma in Hospitality Managment Sydney Australia
Interests
- Reading
- Badminton
Timeline
Director – Sales
Nirvana Retreat
01.2025 - Current
Founder & Director
Potroast Hospitality Pvt. Ltd. & The Gossip Corner Café
02.2018 - 03.2020
Director – Sales (North & East India)
ICICI Merchant Services – First Data
10.2015 - 04.2017
Senior Vice President – Business Development & Strategic Accounts
ISGN (USA)
11.2011 - 01.2015
Co-Founder
Maiden Voyage Careers Pvt. Ltd.
09.2005 - 03.2010
Business Development Manager
Kelly Services India
06.2004 - 08.2005
Assistant Food & Beverage Manager
The Park Hotel
03.2002 - 05.2003
Assistant Food & Beverage Manager
The Oberoi
02.2001 - 04.2002
Manager – Food & Beverage
Thorn Leigh Curry House
08.1995 - 11.2000
TAFE Sydney
Post Graduate Diploma from Hospitality Management
Hindu College, University of Delhi
Bachelor from Economics
SITA World Travels
Diploma from Travel & Tourism
British Council
IELTS from ENGLISH