SUSHMA KUNJAL

Telehealth- September 2022- Present

• Achieved Telehealth monthly target by completing sales orders with accuracy and efficiency.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue and customer complaints efficiently and time oriented
• Supervised team of 3 staff members under Telehealth division
• Documented and resolved customer complaints which led to 100% customer satisfaction .
• Delivered exceptional customer service to every customer, physicians and medical personal concerning prescriptions, OTC medicines, side effects, and proper medicine utilization.
• Met all customer call guidelines including service levels, handle time and productivity.
• Provided accurate information about promotions, customer programs helping drive high customer retention and product

Ecommerce Executive- Nov 21 - August 22

• Lead team of 3 in development of product content development for Supercare Ecom platform
• Created and maintained corporate website content with accurate prices, products and contact information.
• Conducted online research to obtain relevant information and materials.
• Strengthened content through proofreading and editing.
• Worked closely with principle and local suppliers to produce content strategies for optimized placement of product images and videos.
• Followed established guidelines to maintain style quality and consistency in produced content.
• Researched content and grammatical issues to check accuracy of information.
• Compared assigned tasks to internal and external information databases for accuracy and plagiarism.
• Revised work to identify missed mistakes before completing assigned assignments.
• Developed and maintained database of high-quality enabling faster service and turnaround for time-sensitive projects.

• Conducted Audits for individual Aster Pharmacy outlets in UAE and Aster Hospital based Pharmacies on monthly basis to assure that pharmacies are adhering to quality standards and protocols.
• Prepared, Implemented/ Documented/Reviewed Standard Operating procedures for different Aster Pharmacy VerticalsConducted Internal Audits for various Aster verticals -Human Resource /CRM/Marketing/Supply Chain/Aster Store/Aster Optical and submission of Audit report on monthly basis
• Ensured that pharmacies and other Aster verticals are strictly following Corrective and Preventive Actions based on Audit reports sent to them
  Responding to Audit Appeals/Enquiries sent by pharmacies/other verticals in timely manner
• Submitting quarterly reports sent by Dubai Service Excellence Scheme (DSES) to higher management and pharmacy units
• Helped in achieving ISO accreditation and JCI for the company
• Prepared and Assisted in developing Documents for “EBM Benchmarking” as well as for achieving various Business Awards: “MRM AWARD”/ “DSES AWARD” / “RETAIL ME AWARD”/ “HEALTHCAREAWARD”
• Conducted Face to Face Customer Satisfaction Survey during Audits
• Conducted surveys on Dispensing Errors in pharmacies and submission of reports to higher management on monthly basis
• Conducted trainings /seminars/presentations on importance of Quality Audits for different Aster verticals
• Conducted/ Reviewed/Tracked QC Minutes of Meeting (MOM) on monthly basis.
  
  
  

• Achieved quality assurance objectives by contributing information and analysis to strategic plans and reviews and preparing and completing action plans.
• Assisted in Development and Implementation of stores quality standards Implementation of CAPA Procedures
• Assisted in in-stock inspections based on complaint reporting and other potential quality issues
• Assisted in creation of SOP's for Logistic and Warehouse department
• Ensured strict Good Storage and Distribution Practices at warehouse
• Assisted company's Management Representative for ISO regulation and standards
• Prepared quality documentation and reports by collecting, analyzing and summarizing information and trends.
• Follow up of sales orders(tender/private) and inventories.