Overview
Work history
Education
Skills
Languages
Timeline
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Sushma Monteiro

Sushma Monteiro

Dubai,United Arab Emirates

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

GRE (Guest Relation Executive)

The Ocean Pearl Hotel
Mangalore , India
03.2021 - 05.2024
  • Cultivated strong work culture and high standards to drive employee retention and performance.
  • Review arrival lists to welcome guest
  • Adhere to hotel brand standards
  • Communicate with guests
  • Greet guests upon arrival
  • Address complaints
  • Taking Feedback from the guest - make sure they visit again

Clerk typist

Al Bab Business Setup Services
Dubai, United Arab Emirates
01.2022 - 02.2024
  • Uploaded completed documents to digital filing system ahead of agreed deadlines.
  • Maintained original tone when translating spoken word into written text.
  • Formatted content for consistency and readability.
  • Carried out routine office duties to support productive workflow.
  • Filed and stored documents for easy accessibility.
  • Used advanced Microsoft Word skills to create, format and revise high-quality documents.
  • Transcribed spoken word accurately and quickly.

Restaurant hostess

The Curry Wok Multi Cuisine Restaurant
Manglore , India
06.2021 - 12.2021
  • Produced and finalized bills and provided receipts to customers.
  • Took customer orders and noted dietary preferences and allergies to meet customer needs.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Communicated with kitchen teams to establish good food and service flows.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Welcomed guests with warmth and professionalism to establish positive first impressions.
  • Verified completed orders and served guests at tables.
  • Checked on guests to maintain food and service satisfaction.
  • Checked customer IDs to confirm age before selling age-restricted products.

Education

High School Diploma - 8TH TO 10TH

ST. GEROSA GIRLS HIGH SCHOOL
INDIA
06.2004 - 05.2007

11 AND 12TH - ARTS

ST. RAYMONDS PU COLLEGE
INDIA
06.2008 - 05.2010

DIPLOMA IN SECRETARIAT - TYPIST

VIJAYMARI TECHINCAL INSTITUTE
INDIA
06.2015 - 05.2016

DIPLOMA IN HOSPITALITY - CABIN CREW

APTECH AVIATION AND HOSPITALITY
INDIA
06.2017 - 04.2018

Skills

  • Campaign development experience
  • Customer demographics understanding
  • Leadership
  • Problem-solving
  • Communication skills
  • Public relations
  • Interpersonal communication, Time management


Languages

English, Hindi, Kannada, Malayalam, Konkani, Tamil
Proficient (C2)

Timeline

Clerk typist

Al Bab Business Setup Services
01.2022 - 02.2024

Restaurant hostess

The Curry Wok Multi Cuisine Restaurant
06.2021 - 12.2021

GRE (Guest Relation Executive)

The Ocean Pearl Hotel
03.2021 - 05.2024

DIPLOMA IN HOSPITALITY - CABIN CREW

APTECH AVIATION AND HOSPITALITY
06.2017 - 04.2018

DIPLOMA IN SECRETARIAT - TYPIST

VIJAYMARI TECHINCAL INSTITUTE
06.2015 - 05.2016

11 AND 12TH - ARTS

ST. RAYMONDS PU COLLEGE
06.2008 - 05.2010

High School Diploma - 8TH TO 10TH

ST. GEROSA GIRLS HIGH SCHOOL
06.2004 - 05.2007

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Sushma Monteiro