Sushma Monteiro
Dubai,United Arab Emirates
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
GRE (Guest Relation Executive)
The Ocean Pearl Hotel
Mangalore , India
03.2021 - 05.2024
- Cultivated strong work culture and high standards to drive employee retention and performance.
- Review arrival lists to welcome guest
- Adhere to hotel brand standards
- Communicate with guests
- Greet guests upon arrival
- Address complaints
- Taking Feedback from the guest - make sure they visit again
Clerk typist
Al Bab Business Setup Services
Dubai, United Arab Emirates
01.2022 - 02.2024
- Uploaded completed documents to digital filing system ahead of agreed deadlines.
- Maintained original tone when translating spoken word into written text.
- Formatted content for consistency and readability.
- Carried out routine office duties to support productive workflow.
- Filed and stored documents for easy accessibility.
- Used advanced Microsoft Word skills to create, format and revise high-quality documents.
- Transcribed spoken word accurately and quickly.
Restaurant hostess
The Curry Wok Multi Cuisine Restaurant
Manglore , India
06.2021 - 12.2021
- Produced and finalized bills and provided receipts to customers.
- Took customer orders and noted dietary preferences and allergies to meet customer needs.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Kept tables clear of used crockery, glassware and cutlery.
- Communicated with kitchen teams to establish good food and service flows.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Welcomed guests with warmth and professionalism to establish positive first impressions.
- Verified completed orders and served guests at tables.
- Checked on guests to maintain food and service satisfaction.
- Checked customer IDs to confirm age before selling age-restricted products.
Education
High School Diploma - 8TH TO 10TH
ST. GEROSA GIRLS HIGH SCHOOL
INDIA 06.2004 - 05.2007
11 AND 12TH - ARTS
ST. RAYMONDS PU COLLEGE
INDIA 06.2008 - 05.2010
DIPLOMA IN SECRETARIAT - TYPIST
VIJAYMARI TECHINCAL INSTITUTE
INDIA 06.2015 - 05.2016
DIPLOMA IN HOSPITALITY - CABIN CREW
APTECH AVIATION AND HOSPITALITY
INDIA 06.2017 - 04.2018
Skills
- Campaign development experience
- Customer demographics understanding
- Leadership
- Problem-solving
- Communication skills
- Public relations
- Interpersonal communication, Time management
Languages
English, Hindi, Kannada, Malayalam, Konkani, Tamil
Proficient (C2)
Timeline
Clerk typist
Al Bab Business Setup Services
01.2022 - 02.2024
Restaurant hostess
The Curry Wok Multi Cuisine Restaurant
06.2021 - 12.2021
GRE (Guest Relation Executive)
The Ocean Pearl Hotel
03.2021 - 05.2024
DIPLOMA IN HOSPITALITY - CABIN CREW
APTECH AVIATION AND HOSPITALITY
06.2017 - 04.2018
DIPLOMA IN SECRETARIAT - TYPIST
VIJAYMARI TECHINCAL INSTITUTE
06.2015 - 05.2016
11 AND 12TH - ARTS
ST. RAYMONDS PU COLLEGE
06.2008 - 05.2010
High School Diploma - 8TH TO 10TH
ST. GEROSA GIRLS HIGH SCHOOL
06.2004 - 05.2007