Sushma Sathyan
Client Account Manger ELV/ICT Solution
Dubai
Summary
Holding about 4.7 years UAE experience with telecom, ELV and ICT with both DU and Etisalat, has a key elementary knowledge of telecommunication, ICT, security system distribution in the region catering the security industry by distributing the best of breed Video Management Software, IP cameras, Video Recording Server, Video Storage, and UPS Systems, Customized workstation.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Client Account Manger ELV/ICT Solution
Galaxech distribution
Dubai
04.2023 - Current
- End to End client account management for delayed accounts in UAE & GCC
- Proven ability to develop and implement creative solutions to complex problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Was responsible for new business development via prospecting, qualifying, promoting, and closing software/hardware solutions/services and products. Create and manage the channel partner network for ELV/ICT products under the distribution product portfolio.
- Plan and strategize marketing activities with the Marketing and Channel teams for the end users and channels. Coordinate for all technical, commercial, administrative and legal assistance.
- Conduct one-on-one and group business presentations. Provide account management to an existing territory.
- Track customer information, forecasts, and reports. Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads.
- Conduct site survey and visit to under and project design to create ELV/ICT product solution design model.
Enterprise Account Executive
Emirates integrated telecom company (DU)
Dubai
04.2022 - 04.2023
- Handling 800+ Key Corporate Large Enterprise accounts and maintaining the revenue, upsell new products, technical and admin issue management etc
- Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
- Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
- Advertised and promoted solutions and services to reach target audiences across global markets.
- Generated new contacts through networking and cold calling.
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Worked with service and project management departments to provide total support to clients.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
IT Sales Specialist
Pollent technology services (Etisalat authorized channel partner)
Dubai
11.2019 - 03.2022
- Handling 200+ Key Corporate SME accounts and maintaining the revenue which will provide profit for the company
- Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options
- Explain and design ELV/ICT solution for customer such as IP cameras, storage solution, work station etc.
- Providing latest Etisalat products by establishing contact and developing relationships with prospects; recommending solutions
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Created and implemented sales strategies to successfully meet company targets.
- Advised, sold and configured products in single and multiple transactions, averaging amounting in sales.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Partnered with marketing teams to provide insight about development of product pitches, boosting sales projections.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Used tools to research customer accounts to determine whether credits or adjustments needed to be made.
- Trained and mentored new sales representatives.
- Negotiated contracts with clients and developed relationships with key personnel.
Presales IT Associate
IBM INDIA
Bengaluru
10.2018 - 11.2019
- Records IT Processing: Entered business information into internal records management system
- Updated existing customer records while creating new data files as directed
- Administration: Leading, mentoring and monitoring the performance of team members to ensure efficiency in process operations and meeting of individual and group targets.
- Identified issues, analyzed information and provided solutions to problems.
- Basic trouble shooting for wifi router, DNS or firewall devices and path etc
- Design VoIP solutions
- Resolved problems, improved operations and provided exceptional service.
Education
BCOM (HONS) -
Alliance university
01.2015 - 04.2018
and cyber security certification | January - undefined
01.2017 - 05.2017
High School Diploma -
Leadership Management
Harvard Business Online School 10.2022 - 03.2023
Skills
undefined
Accomplishments
- Tally ERP 9
- C and C++ language
- TRDA regulatory and legalsales management
Certification
Security Industry Regulatory Agency- SIRA(Credential ID 66402842)
Timeline
Security Industry Regulatory Agency- SIRA(Credential ID 66402842)
05-2023
Client Account Manger ELV/ICT Solution
Galaxech distribution
04.2023 - Current
High School Diploma -
Leadership Management
10.2022 - 03.2023
Enterprise Account Executive
Emirates integrated telecom company (DU)
04.2022 - 04.2023
IT Sales Specialist
Pollent technology services (Etisalat authorized channel partner)
11.2019 - 03.2022
Presales IT Associate
IBM INDIA
10.2018 - 11.2019
and cyber security certification | January - undefined
01.2017 - 05.2017
BCOM (HONS) -
Alliance university
01.2015 - 04.2018
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