Sushmita Chakraborty
Dubai
Summary
Dynamic and results-oriented professional with a diverse background in Hospitality Management, F&B; Operations, Retail Banking, and Airport Operations. Seeking to leverage strong leadership, customer service, and operational management skills to contribute effectively to a fast-paced, growth-oriented company.
Overview
9
9
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work History
GUEST RELATIONSHIP OFFICER
DUSIT THANI
Dubai
12.2024 - 03.2025
- Managing guest's portfolio
- Maintaining confidential document
- Billing
- Handling inquiries
- Address guest complaints
- Ensuring customer satisfaction by resolving issues promptly
- Coordinating with all internal departments, maintaining records, and promoting hotel services
ASSISTANT RESTAURANT MANAGER
RAMEE DREAM HOTEL
Dubai
05.2024 - 09.2024
- Managed reservations, guest services, and overall restaurant operations, achieving a 15% increase in customer satisfaction scores
- Developed and implemented comprehensive employee training programs, improving service efficiency and staff performance
- Spearheaded new menu development, resulting in a 20% boost in customer engagement and repeat business
- Streamlined inventory management processes, reducing waste and optimizing cost control by 10%
- Handled customer complaints with a focus on swift resolution, maintaining a positive brand reputation
- Created and managed employee rosters, ensuring optimal staffing levels during peak operational hours
OUTLET SUPERVISIOR
WALDROF ASTORIA KUWAIT
Kuwait
01.2023 - 08.2023
- Coordinated guest seating and reservations, ensuring efficient flow and minimizing wait times
- Delivered personalized hospitality services, contributing to an enhanced guest experience
- Assisted in the organization of special events and VIP services, exceeding client expectations
SR. FLIGHT ATTENDANT
INDIGO AIRLINES
01.2022 - 01.2023
- Supervised contracted staff, managed catering, cleaning, and maintenance operations, ensuring compliance with airline standards
- Provided in-flight safety briefings and assisted passengers with special needs, contributing to a secure and comfortable flight experience
- Implemented efficient boarding processes, reducing delays and enhancing customer satisfaction
LOUNGE ATTENDANT
QATAR AIRWAYS
11.2021 - 01.2022
- Managed lounge operations, including catering, cleaning, and passenger assistance, ensuring a premium experience for VIP guests
- Restocked amenities and maintained a clean, inviting environment in line with brand standards
- Provided timely updates on flight schedules and assisted passengers with rebooking and special requests
DEPUTY MANAGER/BRANCH RELATIONSHIP MANAGER
AXIS BANK INDIA
11.2020 - 10.2021
- Promoted a wide range of retail banking products, consistently meeting or exceeding sales targets
- Cultivated and maintained strong relationships with clients, leading to increased customer retention and cross-sales
- Led branch sales initiatives, resulting in a 12% increase in overall branch revenue
- Provided prompt and effective responses to client inquiries, maintaining high levels of customer satisfaction
SR. FLIGHT ATTENDANT
AIR INDIA
11.2015 - 11.2020
- Conducted pre-flight briefings, ensuring that all safety procedures were understood and adhered to by the cabin crew
- Managed in-flight operations, including passenger safety checks and luggage handling, ensuring compliance with aviation regulations
- Compiled detailed flight reports, identifying areas for improvement and implementing corrective actions
Education
Bachelor of Arts - Business Management, Organizational Behavior, Customer Service Strategies
West Bengal State University
Senior Teachers Training - Communication Skills, Leadership Training, Classroom Management
Rishi Aurobindo Institute
Skills
- Hospitality Management
- F&B Operations
- Customer Relationship Management (CRM)
- Banking Operations
- Airport Operations
- Team Leadership
- Complaint Resolution
- Cross-Selling & Sales Strategies
Certification
- HRM, SMS for Civil Aviation, Aviation Meteorology, Airlines Operations, Makeup Artistry, Udemy, 90%
- Advanced Hospitality Management, Coursera, 85%
- Financial Services Marketing, edX, 88%
Timeline
GUEST RELATIONSHIP OFFICER
DUSIT THANI
12.2024 - 03.2025
ASSISTANT RESTAURANT MANAGER
RAMEE DREAM HOTEL
05.2024 - 09.2024
OUTLET SUPERVISIOR
WALDROF ASTORIA KUWAIT
01.2023 - 08.2023
SR. FLIGHT ATTENDANT
INDIGO AIRLINES
01.2022 - 01.2023
LOUNGE ATTENDANT
QATAR AIRWAYS
11.2021 - 01.2022
DEPUTY MANAGER/BRANCH RELATIONSHIP MANAGER
AXIS BANK INDIA
11.2020 - 10.2021
SR. FLIGHT ATTENDANT
AIR INDIA
11.2015 - 11.2020
Senior Teachers Training - Communication Skills, Leadership Training, Classroom Management
Rishi Aurobindo Institute
Bachelor of Arts - Business Management, Organizational Behavior, Customer Service Strategies
West Bengal State University
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