Sushmita Rai
Abu Dhabi ,UAE
Summary
Diligent professional with strong background in customer service and problem-solving skills. Proficient in handling high-pressure situations and delivering exceptional service. Committed to enhancing passenger satisfaction and streamlining check-in processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
GSA (Guest Service Agent)
Etihad
Abudhabi , UAE
03.2023 - Current
- Discipline and grooming standards.
- Assisted elderly or disabled passengers, supporting inclusivity in travel services.
- Checked passports and visas, ensuring compliance with international travel regulations.
- Managed boarding processes to ensure timely departures.
- Perform a wide range of airport services (e.g. guest/baggage handling, check-in and boarding operations, tickets and boarding passes screening) to ensure high-quality services are delivered to all guests in compliance with safety, quality and operational objectives
- Support customers with connecting flights to ensure complete and timely information are provided
- Provide customers with dedicated support according to policies and procedures to ensure compliance to regulations and risks mitigation
- Assisted passengers with check-in for smooth travel experience.
- Resolved passenger inquiries and issues promptly to maintain customer satisfaction.
Customer Service Agent
DNATA
Dubai, UAE
08.2022 - 01.2023
- Improved customer satisfaction by efficiently resolving complaints and issues.
- Coordinated with airline representatives for smooth flight transitions.
- Streamlined check-in processes to improve efficiency.
- Monitored ticketing operations, ensuring accuracy and preventing fraud.
- Adhered strictly to regulatory guidelines during customer interactions, maintained brand reputation.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Documentation officer (INTERNSHIP)
E-Spot Nepal
Kathmandu , Nepal
03.2022 - 07.2022
- Streamlined document retrieval processes by implementing efficient filing systems.
- Updated and maintained company databases for easy access to vital information.
- Boosted accuracy of documentation with thorough proofreading and editing.
- Collaborated with cross-functional teams to produce accurate project documentation.
- Conducted routine audits of existing documentation for necessary updates or revisions.
- Communicated effectively with various departments for accurate documentation creation,.
- Encouraged safe storage practice of sensitive files in locked areas to ensure privacy,.
Education
Higher education - Business study
Nepal kasthamandap HSS school/collage
Kathmandu, NepalSkills
- Expertise in ALTEA CM
- Knowledge of multiple airline check-in and boarding
- Experience in multiple airline applications & Software
- Customer Service
- MS Office
- VIP management
- Airport safety procedures
- Ramp operations knowledge
Languages
English
Upper intermediate
Hindi
Upper intermediate
English
Beginner
Accomplishments
- Appreciated from client twice on hard work and dedication.
- Rewarded by Sukran multiple times.
Certification
- Dangerous Goods Training.
- GSAT (Ground Safety Aviation Training)
- HSE Training (Health Safety Training)
Timeline
GSA (Guest Service Agent)
Etihad
03.2023 - Current
Customer Service Agent
DNATA
08.2022 - 01.2023
Documentation officer (INTERNSHIP)
E-Spot Nepal
03.2022 - 07.2022
Higher education - Business study
Nepal kasthamandap HSS school/collage
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