Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
SUSMITA MONDAL

SUSMITA MONDAL

Dubai

Summary

Driven and personable with strong foundation in customer service and team collaboration. Understanding of food safety regulations and inventory management, complemented by skills in staff training and customer satisfaction. Focused on creating positive dining experience and enhancing operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Room Service Order Taker

Jumeirah Zabeel Saray The Palm
01.2025 - Current
  • Boosted customer loyalty by providing personalized recommendations based on guests'' preferences and dietary restrictions.
  • Enhanced guest satisfaction by promptly and accurately taking room service orders over the phone.
  • Improved room service efficiency by maintaining accurate records of all orders, special requests, and billing information.
  • Collaborated closely with housekeeping staff to coordinate meal deliveries and ensure a seamless guest experience.
  • Fostered positive relationships with hotel guests through professional demeanor and efficient handling of all room service inquiries.
  • Supported other areas of hotel operations as needed, demonstrating flexibility and adaptability in a fast-paced environment.
  • Streamlined order processing by effectively communicating with kitchen staff and ensuring timely delivery of meals.
  • Maintained updated knowledge of menu offerings, including daily specials and seasonal items, ensuring accurate information was provided to guests at all times.

Guest Relation Executive

Jumeirah Zabeel Saray The Palm
01.2022 - 01.2025
  • Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
  • Managed and improved customer service functions for reception and lounge areas.
  • Successfully resolved booking discrepancies by liaising with reservation agents, ensuring minimal disruption to guest plans.
  • Established a welcoming atmosphere at the front desk area through impeccable presentation and demeanor.
  • Collaborated with various departments to ensure seamless guest experiences during their stay.
  • Conducted thorough room inspections to maintain high-quality standards for accommodations.
  • Implemented innovative communication strategies to keep guests informed about hotel services and promotions.
  • Ensured adherence to all safety regulations within the property, promoting a secure environment for guests at all times.

Holiday Inn Bur Dubai
01.2021 - 01.2022
  • Cheak guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations.
  • Always respond to guest requests in a timely, friendly and efficient manner.
  • Mix and garnish beverages according to recipe and portion control standards.
  • Should be fully aware of the bar and lounge menu along with their prices and any applicable taxes.

Food and Beverage Associate

LE ROYAL MERIDIAN
01.2020 - 01.2021
  • Attending daily or regular meetings with managers to learn about menu changes and occasional menu specials.
  • Delivering food items and drinks to the tables, inquiring to see if the customers are satisfied and fetching additional courses if necessary.
  • Preparing cheques for customers and processing payments through cash or credit card and returning any balances.

Industrial Trainee

Taj Bengal
09.2017 - 02.2018
  • Strengthened brand reputation by upholding company policies and delivering consistent, high-quality service to guests.
  • Participated in staff training programs to enhance skills and knowledge in various areas of hospitality management.
  • Assisted in maintaining high standards of cleanliness throughout the property, ensuring a positive guest experience.
  • Contributed to a positive online presence for the hotel by responding to guest reviews and sharing highlights on social media platforms.
  • Helped maintain an organized back office area by filing documents properly, managing databases accurately, and staying current on administrative tasks.
  • Increased overall efficiency with thorough knowledge of hotel systems and software applications.

Education

Bachelor of Arts - HIstory

Chakdaha University
West Bengal India
06.2014

High School Diploma -

Basanta Kumari Balika Vidyapith
West Bengal India
06.2014

High School Diploma -

B. K. B. Vidyapith
West Bengal India
06.2012

Skills

  • Guest Satisfaction
  • Food & Beverage Service
  • Wine & Spirit Knowledge
  • Sales Marketing
  • HACCP
  • Reservation Management
  • Staff training and development
  • Task delegation
  • Property management systems
  • Guest relations management
  • Reservation management
  • Food and beverage sales
  • Cash handling
  • Opera PMS
  • SevenRooms
  • Microsoft Office

Certification

I have done F&B Certificate course from Indus Institute.

Timeline

Room Service Order Taker

Jumeirah Zabeel Saray The Palm
01.2025 - Current

Guest Relation Executive

Jumeirah Zabeel Saray The Palm
01.2022 - 01.2025

Holiday Inn Bur Dubai
01.2021 - 01.2022

Food and Beverage Associate

LE ROYAL MERIDIAN
01.2020 - 01.2021

Industrial Trainee

Taj Bengal
09.2017 - 02.2018

Bachelor of Arts - HIstory

Chakdaha University

High School Diploma -

Basanta Kumari Balika Vidyapith

High School Diploma -

B. K. B. Vidyapith

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SUSMITA MONDAL