Susmita Sural

Dedicated banking professional with extensive experience in teller operations, cash handling, and reconciliation. Proficient in MS Word, MS Excel (Basic), and MS PowerPoint, with a strong command of core banking systems at the user level. Demonstrates exceptional skills in data entry and record maintenance, customer service and relationship management, account opening and closure, fixed deposit processing, NEFT/RTGS transactions, and banking documentation. Committed to compliance and SOP adherence with a detail-oriented and accurate approach. Known for strong communication and listening skills, a quick learner with a positive attitude, and a team player focused on delivering excellent customer service.

• Reading banking and finance-related articles
• Learning new banking processes and systems
• Cooking (enhances focus, accuracy, and time management)

My name is Susmita Sural. I am an Indian national, currently based in Chanditala, West Bengal. I am fluent in English, Hindi, and Bengali, which helps me communicate effectively with customers from different backgrounds. I am comfortable working in a structured banking environment and handling customer interactions with professionalism and confidentiality.

• Listening Songs
• Reading Story
• Cooking enthusiast

My target in life is to build a long-term career in the banking sector by delivering accurate, ethical, and customer-focused services, while continuously improving my knowledge of banking operations and contributing to the growth of the organization.