Susong Lepcha
Summary
A dedicated professional with strong creative, problem-solving, and organisational skills. Demonstrates a keen eye for detail and responsibility in task management. Known for being a team player with great initiative and a self-starter attitude. Possesses extensive knowledge in sales and the beauty industry, coupled with a hard-working ethic and eagerness to learn. Multi-lingual, fluent in English, Hindi, Nepali, and Bengali.
Overview
8
8
years of professional experience
Work History
Women's Hygiene and Babycare
Adlabs Marketing
07.2024 - 03.2025
- Carried out day-to-day efficiently and in timely manner.
- Stock inventories
- Handled multi cultural clients. Product recommendations
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Skincare Products Promoter
Ideal Vision Marketing
02.2024 - 06.2024
- Created a positive brand image by maintaining an upbeat and friendly demeanour at all times.
- Raised brand awareness for new product launches.
- Developed customised pitches to cater to diverse audience preferences, resulting in higher engagement rates.
- Improved sales performance by implementing effective upselling techniques during promotions.
Beauty Advisor & Skincare Specialist
Dr. Jamuna Pai
Siliguri, India
06.2022 - 12.2023
- Skin and Hair Ananlysis.
- Product recommendations and Client service records maintenance.
- Performed daily inventory checks, ensuring adequate stock availability.
- Demonstrated product usage, resulting in increased customer satisfaction.
- Kept up-to-date with new industry trends to provide knowledgeable service.
- Improved self-confidence of clients with appropriate make-up application techniques.
- Educated customers about product ingredients, ensuring informed purchasing decisions.
Beauty Advisor
VLCC Institute
Siliguri, India
01.2021 - 12.2021
- Cultivated a welcoming shopping environment through friendly and professional demeanour.
- Collaborated with other team members for optimised customer service delivery.
- Responded effectively to customer enquiries via phone or email, improving communication efficiency.
- Organised promotional events to increase brand visibility and engagement.
Customer Sales Associate
Beauty City
Siliguri, India
03.2017 - 01.2019
- Improved customer satisfaction by delivering excellent after-sales service.
- Resolved customer complaints, ensured client satisfaction.
- Applying V.M's guidelines and protocols for the store setup.
- Operated cash registers with accuracy and processed cash and card transactions.
- Analysed sales to identify top-performing products.
- Conducted regular stock checks, minimised inventory discrepancies.
- Developed rapport with customers through active listening skills.
Education
Bachelor of Arts - B.A
North Bengal University
IndiaSkills
Strong creative, problem-solving and organization skills
Team player with great initiative ; and a self-starter
Hard working with a strong work ethic
Eager and fast learner with strong sales and beauty industry knowledge
Keen eye for detail and very responsible with tasks assigned
Multi-lingual:Languages spoken – English,Hindi,Nepali, Bengali
Timeline
Women's Hygiene and Babycare
Adlabs Marketing
07.2024 - 03.2025
Skincare Products Promoter
Ideal Vision Marketing
02.2024 - 06.2024
Beauty Advisor & Skincare Specialist
Dr. Jamuna Pai
06.2022 - 12.2023
Beauty Advisor
VLCC Institute
01.2021 - 12.2021
Customer Sales Associate
Beauty City
03.2017 - 01.2019
Bachelor of Arts - B.A
North Bengal University
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