Sussana Prakash David

Primary contact and spokesperson for the Mall for all the tenant stakeholders and responsible for ensuring all tenants are aligned and comply with policies and regulations defined in the Tenant Handbook, Administer Tenant Issue and Complaints Resolution process, developing and managing effective relationships across tenants, the mall management team, customers and cross- functional staff.

Ultimately build relationships to ensure the successful delivery of the short, medium and long term expectations Mall stakeholders whilst implementing strategies to advance our retailers revenue, profitability, operations and sustainability.

• Develop and follow-up with potential Tenants.
  
• Monitor leasing administration.
  
• Manage daily and weekly marketing and leasing reports.
  
• Draft comprehensive marketing and leasing plan.
  
• Establish key relationships with the university community.
  
• Address events, meetings, and clubs within designated segments.
  
• Use social media to enhance exposure, develop client loyalty and improve brand awareness.
  
• Gain comprehensive knowledge of assigned properties on vacancies, major tenants, small tenancy, and lease expirations.
  
• Draft proposals, lease offers and documents on incoming and current tenancies.
  
• Present marketing letters and documents to potential tenants.
  
• Meet tenants to encourage leasing relations.
  
• Document to effectuate execution of leasing contract.
  
• Present annual budgets to senior managers
  
• Familiar with Forecasting methods and Data Analysis
  
• Hands-on experience with SAP, YARDI, ORACLE
  
• Handle a team of 5 (3 Sales staff & 2 Administration)
  
• Handle end to end process from Proposal, pre-opening to Exit procedure, Leasing, Specialty Leasing, Secondary Market, buying, selling, Government Approvals & Documents, etc.
  

Prepare lease agreements or contracts for retailers while working closely in coordination with the Leasing Managers, Specialty Leasing, Sponsorship, Legal Department, Finance Department , Facilities Department, Procurement Department, Contractors and Retail Delivery Team and upon acceptance of all terms prepares the final lease agreement, send out the documents, retrieves the documents from retailers and then monitors the lease in fire proof vault, payment schedules and retail delivery communications.

• Evaluates enquiries received from prospective customers (local/international), obtains information on their market creditability and financial stability and if satisfied releases the lease application form to be filled by the prospective customers to obtain full details about customer and their requirement.
  
• Forwards completed application form to the Retail Leasing Manager/Specialty Leasing Manager/Sponsorship Manager/ Coordinator for perusal, upon receipt of the instruction prepares a formal agreement based on the budget and merchandise mix for onward transmission to clients for perusal and decision.
  
• Receives from the client either acceptance of proposed offer or an offer with changes in the terms of proposal, encase of former refers the matter to Leasing Manager for negotiation, prepares a fresh offer on negotiated terms upon the advice of Leasing Manager for client perusal and acceptance.
  
• Reviews the final acceptance of the proposal to ensure that there is no ambiguity in acceptance of terms and conditions as mentioned in the revised proposal and there is complete clarity with regards to company’s and tenants’ commitments with regards to the agreement
  
• Collects legal documents from client to ensure the legality of client’s company and to use these documents in case of litigation · Prepares New or Renewal Lease/ License Agreement, Deed of variation (DOV), Deed of Surrender (DOS) and facilitate full execution of documents.
  
• Organizes the payments documents and forward it to the clients along with the Lease/License agreement to receive the payment along with signed agreement signifying the acceptance of the clients.
  
• Upon receipt of signed agreement along with the payment obtains the signature of authorized signatory of the company on behalf of the company, as per DOA in order to authenticate the deal and completes filing procedures for the purpose of record and subsequent contract administration · Ensure accurate filing of all information and agreement so as to enable the company to refer it in its relationship management with respect to rent/renewal/extension/transfer as well as to serve as a point of reference in case of litigation
  
• Prepares Service Requests (SRs)
  
• Purchase Requests (PRs) and liaise with procurement · Prepares Monthly Report of Set-ups & Dismantling of units.
  
• Prepares Monthly report of Sales Turnover
  
  

• Summarizing and reviewing monthly reports.
  
• Site Under Investigation Tracker
  
• Site Tracking Report
  
• Base Document
  
• Renewal Lease Tracker
  
• Delivering a new lease and site summary update on existing and potential projects to the real estate team on a weekly basis.
  
• Liaising with landlords on arranging approvals and sanctions of relevant documentation.
  
• Monitoring changes in the real estate regulatoryenvironment
  
• Coordinating with Central Finance on Purchase Ledger form preparation and sales reports Coordinating with
  Government Relations on Trade License application for new projects in the region
  
• Assisted in the preparation of Site Submittal Packages for potentialprojects.
  
• Creation and amendment of Lease Agreements in Oracle R12 Property Module.
  
• Preparing the Store Closure Notice and Asset Register of existing written down assets for closing projects
  
• Issuing and conducting follow-ups on new store security and utility deposits, and cheque refunds for the same
  
• Financial analysis of leases being considered for renewal.
  
• Review and update rental savings with the leasing team
  

Infrastructure Support for Staples - United States.

5 years of experience in Consulting & Solutions.

Projects Handled:

1. Wyeth Pharmaceutical - Process Analyst (SME)

2. British Telecom - Telecom Auditor

3. Pratt & Whitney - Project Owner