Suzan Khaled

• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Communicated with patients, ensuring that medical information was kept private.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.
• Collaborated with store manager to maintain daily operations.
• Successfully negotiated client contract renewals to create increased revenue.

• Obtained case history and gathered triage information to determine appropriate avenue for care.
• Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
• Suggested appropriate disposition to acting physicians based on assessment.
• Evaluated patient histories, complaints, and current symptoms.
• Educated family members and caregivers on patient care instructions.

• Coordinated, monitored, assigned, and documented patient and clinical care activities.
• Organized systems for tracking patient records to improve ease of retrieval.
• Built strong relationships with patients and families for optimized care satisfaction.
• Enabled timely service reimbursements by liaising with insurance companies.
• Communicated with patients, ensuring that medical information was kept private.
• Discussed medical histories with patients in effort to provide most effective medical advice.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Provided primary customer support to internal and external customers.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Had worked in Nursery and NNU at Jordan Hospital since 1, March 2008 till 01 August 2009

JORDAN HOSPITAL has 250 beds JCIA accredited, it’s treated all diseases like (Kidney & Cardiac & Pulmonary & Liver Disease & Delivery cases & ... elc) & has Twelve Operation Rooms.