Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Quote
Timeline
Hi, I’m

SUZAN NANOZI

DUBAI
SUZAN NANOZI

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

1
Certification

Work History

Amazon

Sales Representative

Job overview

  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Implemented brand marketing and sales campaigns.
  • Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
  • Documented customer interactions using SalesForce to capture data in processing system.
  • Determined problem areas and resolved issues related to profitability and business objective achievement.
  • Set up calendar with customer birthdays and other special events for personal touch.

INNOVATIONS GROUP

Warehouse Associate

Job overview

  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Performed inventory control, such as counting and stocking merchandise.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Wrapped pallets in shrink wrap prior to loading.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Checked packages and merchandise for damage and notified vendors.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Entered quantity received against purchase order in computer system.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.

Education

Aka Khan High School
Kampala,UGANDA

Associate Degree In Business from Business

University Overview

  • Continuing education in Entrepreneurship
  • Member of ENTREPRENEURS GROUP
  • Elected Class PRESIDENT
  • Awarded ENTREPRENEURSHIP CERTIFICATE
  • Member of BUSINESS CLASS

Skills

  • Product Promotion
  • Product Management and Pricing
  • Post-Sales Support
  • Product Merchandising and Distribution
  • Problem-Solving Strengths
  • PCI (Payment Card Industry)
  • Negotiation Tactics
  • Customer Relations
  • Replacing Windshields
  • Solution Planning
  • Reading Comprehension
  • Profit Target Achievement
  • Promotional Campaigns
  • Costuming Assistance
  • Online Chat
  • Beauty Product Demonstration
  • Trade Media
  • Microsoft Access
  • Monitor Security
  • Trademarks

Certification

  • CSP - Certified Sales Professional
  • Certified Sales Associate ,Amazon

Languages

English
Upper intermediate (B2)
Arabic
Intermediate (B1)
Availability
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Sales Representative
Amazon
Warehouse Associate
INNOVATIONS GROUP
Aka Khan High School
Associate Degree In Business from Business

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