Suzana Ala Rashi
Dubai
Summary
Detail-oriented professional with a Bachelor's degree in Asian Languages and Cultures, complemented by a transformative exchange year at Dankook University, South Korea. Proven leadership, effective communication, and analytical skills. Seeking to leverage diverse experiences in customer service to excel in the dynamic aviation industry
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ground Staff Check-in and Boarding Agent
Emirates
Dubai
03.2024 - Current
- Efficiently manage check-in and boarding procedures, ensuring compliance with safety and security standards.
- Provide personalized customer service, addressing passenger inquiries and resolving issues promptly.
- Collaborate with diverse teams to optimize operational efficiency and passenger experience.
- Verified passports and other travel documents for international flights.
- Resolved customer complaints in a professional manner while maintaining an upbeat attitude.
Patent Application
Self-employed
Skövde
10.2023 - 12.2023
- Conducted interviews with inventors to obtain information necessary for drafting a patent application.
- Drafted patent application documents, such as the specification, claims, drawings, and information disclosure statements.
- Performed quality control reviews on completed patent application documents prior to submission.
Customer Service Representative
Vegetus
Seoul
06.2022 - 12.2022
- Provided exceptional customer service in a fast-paced environment, ensuring a positive dining experience.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Trained and supervised team members, enhancing service delivery standards.
Education
Bachelor of Arts - Asian Languages And Literatures
Stockholm University
Stockholm10-2023
Skills
- Financial Acumen
- Documentation Management
- Effective Multitasking
- Database usage
- Group fare requests
- Passport checks
- Customer Service
- Multilingual proficiency in Swedish, English, Arabic and Korean
Languages
Swedish
First Language
Arabic
Advanced (C1)
C1
English
Advanced (C1)
C1
Korean
Upper Intermediate (B2)
B2
Certification
- Hospitality Learning Experience
- Check-in Operations
Timeline
Ground Staff Check-in and Boarding Agent
Emirates
03.2024 - Current
Patent Application
Self-employed
10.2023 - 12.2023
Customer Service Representative
Vegetus
06.2022 - 12.2022
Bachelor of Arts - Asian Languages And Literatures
Stockholm University
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