SUZANNE HILAL
Abu Dhabi
Summary
Confident Insurance Advisor possessing strong work ethic and excellent business sense. Bringing 15-year background an active listener with good interpersonal skills. Strive to understand client and brokers needs and provide exceptional results
Overview
16
16
years of professional experience
Work History
VP of Sales and Business Development
Addison Bradley Insurance Brokers
Abu Dhabi
09.2022 - 02.2024
- Cultivated lasting relationships with insurance companies and clients, ensuring to get the best pricing quotes for products
- Led successful sales teams, fostering a collaborative environment focused on achieving targets and increasing revenue.
- Boosted sales revenue by implementing innovative strategies and effective market research.
- Negotiated terms with key clients, securing long-term business relationships and profitable deals.
- Drove company branding efforts to increase market presence and brand recognition.
- Conducted market research to identify customer needs and preferences.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Provided ongoing support to existing clients by addressing their concerns promptly and ensuring satisfaction with products and services offered.
- Built strong relationships with clients by providing exceptional customer service, resulting in increased repeat business and referrals.
- Managed key accounts by consistently delivering value-added services that strengthened relationships and ensured long-term business partnerships.
- Maintained accurate records of all sales activities, including client meetings, presentations, proposals, and contracts.
- Prepared contracts and related documentation according to strict standards.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
Broker Relation Manager
MedGulf Insurance
Abu Dhabi
07.2017 - 09.2022
- Developed strong relationships with brokers, earning their trust and loyalty through consistent communication and regular visits
- Provided exceptional customer service professionally.
- Negotiated favorable terms for agreement process.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Responded via telephone and email for any enquiry in order to deliver the best terms in TAT.
- Exceeded sales targets consistently by utilizing effective marketing techniques and focusing on relationship-building with prospective clients.
- Maintained up-to-date knowledge of industry trends, ensuring that broker and clients received the most accurate information to make informed decisions about their insurance.
- Reviewed the loss ratio reporting quarterly in order to monitor the claims and keep the broker aware of any abused .
Sales Executive - Bancassurance
Zurich Insurance Middle East
04.2013 - 02.2016
- Assessed client needs and provided options for insurance coverage
- Responsible for calculating the premium amounts and set up payment methods
- Helped many customers with their claims
- Offered customized policies to meet customer needs
- Assessed whether all the policy requirements were met or not
- Initiated new insurance marketing strategies
- Examined the insurance claim settlement procedures
- Obtain existing insurance, personal information, home/auto details in order to run insurance quotes
- Help customers apply for policies in a manner that will optimize approval
- Drive efforts to maintain high levels of revenue growth by pushing up sells and promoting new products, and selling new services to existing customers.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent experiences.
Operation - Customer Service
Zurich Insurance Middle East
Abu Dhabi
03.2008 - 01.2013
- Conducting pre sales, sales and post sales activities on the phone
- Adequate management of customers and their expectations to ensure excellent service levels
- Managing customer requests and assist them in their queries
- Evaluate customer needs and requirements to offer the best product and features
- Assessing customer applications and accordingly issue insurance quotations on both home insurance and motor insurance products
- Following up with clients for the closure of deals on the issued quotations
- Verifying and consolidating details for the issuance of policies and hence issue the policy
- Manage the logistics of dispatching and delivery of policies to clients
- Ensure proper communication with the reinsurers and management on cases that require escalation.
Education
BBA -
Hamana Technical School
01.2007
Skills
- Team Management
- Compliance knowledge
- Account Retention
- Large account management
- Contract review and analysis
- Customer Service
- Time Management
- Relationship Building
- Sales processes
- Sales Presentations
- Product and Service Promotion
Languages
Arabic
English
Timeline
VP of Sales and Business Development
Addison Bradley Insurance Brokers
09.2022 - 02.2024
Broker Relation Manager
MedGulf Insurance
07.2017 - 09.2022
Sales Executive - Bancassurance
Zurich Insurance Middle East
04.2013 - 02.2016
Operation - Customer Service
Zurich Insurance Middle East
03.2008 - 01.2013
BBA -
Hamana Technical School