SUZAN RITAH ANISHA NAKITTO
Albarsha, Dubai,Uae
Summary
Enthusiastic individual well-versed in the hospitality industry. Possesses great interpersonal and communication skills and a passion for delivering superior customer service. Skilled in taking orders, handling payments and delivering food and beverages in a timely manner
Overview
4
4
years of professional experience
Work History
Waitress/Hostess
Moshi, Momo and Sushi
Dubai, JLT,Dubai
06.2023 - Current
- Provided top-notch service to customers, and improved overall dining experience.
- Optimized workflow in busy periods through successful coordination with the kitchen staff.
- Accommodated special event needs, and provided customized services for parties.
- Inform guests about the special items for the day and menu changes if any.
- Executed food and drink orders accurately to improve customer satisfaction and experience.
- Warmly greeted guests upon arrival to create a welcoming atmosphere.
- Be fully knowledgeable of the menu and suggest food and beverages to guests according to their preference.
Waitress Trainee
Arabian Tea House
Dubai, Dubai
02.2022 - 04.2023
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Improved customer satisfaction by providing efficient and friendly service.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Maintained clean and organised dining area for customer comfort.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Ensured smooth restaurant operation by effectively managing reservations system.
Housekeeping and Laundry attendant
Isnaad facilities management
Dubai, Uae
02.2021 - 01.2022
- Observed utmost discretion whilst entering or working in occupied rooms, respecting guests' privacy.
- Adhered strictly to safety guidelines whilst using cleaning tools and equipment.
- Promoted a clean environment with daily vacuuming of all rooms.
- Executed proper waste management, contributing to a healthier living space.
- Maintained pristine room conditions by thorough cleaning and sanitation.
- Restocked essential supplies timely to avoid guest inconvenience.
- Improved room appeal through strategic arrangement of furnishings and decorations.
- Enhanced guest comfort through meticulous bed making and linen changing.
- Performed deep-cleaning tasks periodically, ensuring long-term upkeep of property.
- Delivered superior service by responding promptly to guest requests.
- Delivered extra linen and toiletries to meet guest needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma - UCE
Luweero Secondary School
UgandaSkills
- Customer focused
- Reservation management
- Time management
- Strong multi tasking
- Attention to detail
- Team Collaboration
- Active Listening
- Hospitality service expertise
- Wine and cocktail serving
- Cocktail-making
Languages
English
Native
Luganda
Native
Affiliations
- In my free time, i enjoy watching news and documentaries to keep myself informed about the latest developments in the international scene, i also enjoy listening to music meeting up with new people and learning about different cultures
Declaration
I hereby certify to the statements above are correct and true to the best of my knowledge and belief
Timeline
Waitress/Hostess
Moshi, Momo and Sushi
06.2023 - Current
Waitress Trainee
Arabian Tea House
02.2022 - 04.2023
Housekeeping and Laundry attendant
Isnaad facilities management
02.2021 - 01.2022
High School Diploma - UCE
Luweero Secondary School
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