Svitlana Luzhetska

Credit Control & Loss Containment Unit in Consumer Risk Management.

• Spearheaded the documentation detailing the clients' financial histories to assess their current situations from a debt perspective;
• Presented of Mortgage Portfolio(recovery-Written off and Charge off and current accounts);
• Met the customers to get into a settlement with the Bank(delinquent account/ESA);
• Monitored on the settlement installments on monthly basis, which resulted to achieving consistency targets;
• Counseled the customers on the property documents procedure , settlement process and legal fees;
• Releases documents process (clearance);

Achievement: While settling recovery products as Credit cards, Auto loans, Overdraft was promoted for dedication to work and remarkable performance to the higher profile to serve Mortgage Loans, Foreclosures and Civil cases active on accounts

• Followed all relevant policies, processes, and standard operating procedures so that work was carried out in a controlled and consistent manner;
• Formulated pricing policies by reviewing merchandising activities; determined additional needed sales promotions; authorized the clearance of sales;
• Maintained outstanding standards, solid product knowledge (wholesale and retail trade of leather, fur coat, sheep skin coat) and other components of customer service;
• Built and maintained Supplier/Retailer relationships to build strong working relationships;
• Supervised the sales process by following up on orders, deliveries and collections;

Achievement: Promoted to the position of Store Manager from the Manager for outstanding customer service, excellent communication and negotiation skills which increased the customer database and multiplied company's profit.

• Arranging and logging of Credit Committee,
• Liaising with Retail Business Department along with Legal and Security Departments to produce orders with individual conditions, tariffs and rates,
• Monitoring of the execution orders and interest rates for the clients;
• Release of instructions, decrees, orders and other regulatory documents;
• Service for legal entities of small business segment;
• Monitoring & maintenance of the loan portfolio collateral;

Accomplishment : Promoted to the higher position from the position of Expert Service for Individual Business Clients in November 2007 for outstanding customer service, excellent job performance

Reward: Grammar “Best Employee of UkrSibBank 2006” BNP Paribas Group.

• Reached out to potential customers via telephone, email, and in-person inquiries.
• Represented company and promoted products at conferences and industry events.
• Developed process to analyze customer feedback to incorporate insights into product development strategies.
• Kept meticulous client notes and updated account information in company databases.
• Monitored market trends and competitor activities to identify areas of potential opportunity.

• Entry and registration of individuals & legal entities,
• Accounting and updating the database of individuals and legal entities