SWABRAH NAGGAYI WAMALA
DUBAI
Summary
Customer-oriented Store Manager offering over 7 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
10
10
years of professional experience
Work History
Store Manager
SO MUCH TROUBLE (SMT)
DUBAI
01.2024 - Current
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Ensured stock accuracy and availability for online and in-store sales.
- Liaise with marketing team in planning and execution of both internal and external events, product launches and fashion shows and collaborate with other departments to ensure events success
- oversaw the store social media accounts.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed orders to restock shelves.
- Updated POS system with new products and promotional offers.
Editorial Fashion Stylist
Bloomingdales Dubai
Dubai
02.2022 - 12.2023
- Coordinated fittings of garments, shoes and accessories with designers, buyers and clients.
- Organized styling sessions for editorial photoshoots and advertising campaigns.
- Collaborated with photographers, models and makeup artists to execute fashion shoots for print, television and digital campaigns.
- Created mood boards by researching current fashion trends and competitor activity.
- Developed seasonal collections based on current trends in the fashion industry.
- Ensured all garments were steamed and pressed before being presented at photoshoots.
- Completed outfits and complemented clothing selections with carefully curated accessories.
- Researched trends and initiated new ideas through competitive shopping, magazines, websites and runway shows.
- Styling of unique looks for website updates and seasonal campaign shoots and making all presentations in keynote and powerpoint.
- Maintained an up-to-date knowledge of market trends in order to advise clients on latest styles or colour palettes.
Sales Associate
Harvey Nichols Dubai
Dubai
09.2018 - 01.2022
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Assessed customer needs to provide assistance and information on product features.
- Developed trusting relationships with customers by making personal connections.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Demonstrated product features and benefits for customers' needs.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
Head Hostess
St.Regis Dubai
Dubai
01.2017 - 03.2018
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Trained new staff on proper hosting procedures and policies.
- Resolved conflicts between customers in an efficient and professional manner.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
- Maintained accurate records of reservations and wait times.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
- Anticipated potential problems and took appropriate action to prevent them from occurring.
- Collaborated with other departments to coordinate events or services as needed.
Interior Design Project Manager
SIPE INVESTMENTS
Kampala
03.2014 - 07.2016
- Redesigned interiors and exteriors off all apartments to modern technology
- Developed project plans and managed multiple interior design projects simultaneously.
- Monitored and reported on the progress of each interior design project, ensuring that deadlines were met.
- Coordinated with clients to ensure that their needs were being fulfilled in a timely manner.
- Collaborated with architects, contractors, and vendors to ensure quality results.
- Inspected site locations prior to commencement of work in order to identify any potential issues or hazards.
- Researched new products, trends, and technologies related to the field of interior design.
- Oversaw installation of fixtures and furnishings according to approved plans.
- Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
- Developed interior design concepts and prepared interior systems and finishes.
Education
Certificate in Fashion Styling - Fashion Design
Milan Fashion Campus
Milan,Itay05-2021
Certificate in Interior Design And Floor Plan Designs - Interior Design
Dubai International Art Centre
Dubai, UAE08-2019
Diploma in Interior Design - Interior Design
Kyambogo University
Kampala, Uganda 12-2013
Skills
- Employee Training
- Risk Management
- Store Merchandising
- Competitor Monitoring
- Customer Relations
- Fashion Styling
Languages
English
First Language
Luganda
Intermediate (B1)
B1
Websites
References
References available upon request.
Timeline
Store Manager
SO MUCH TROUBLE (SMT)
01.2024 - Current
Editorial Fashion Stylist
Bloomingdales Dubai
02.2022 - 12.2023
Sales Associate
Harvey Nichols Dubai
09.2018 - 01.2022
Head Hostess
St.Regis Dubai
01.2017 - 03.2018
Interior Design Project Manager
SIPE INVESTMENTS
03.2014 - 07.2016
Certificate in Fashion Styling - Fashion Design
Milan Fashion Campus
Certificate in Interior Design And Floor Plan Designs - Interior Design
Dubai International Art Centre
Diploma in Interior Design - Interior Design
Kyambogo University
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