SWAPAN MARDI
DALKHOLA,INDIA
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Waiter
Rasoi Ghar Restaurant L.L.C
Bur Dubai, Dubai
06.2023 - Current
- Assisted in food preparation, resulting in timely service delivery.
- Liaised with kitchen staff for prompt order delivery to customers.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Accommodated special dietary requests, enhancing customer dining experience.
- Explained dish components clearly to inform customers' decisions.
- Delivered excellent customer service through friendly and polite interaction.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Managed table settings for optimal dining experience.
- Maintained knowledge of menu items, leading to accurate order taking.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Maintained excellent level of service in busy and demanding restaurant environment.
Waiter
Hotel Daspalla Hyderabad
Hyderabad, India
02.2021 - 04.2023
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Handled payment transactions to guarantee smooth customer checkout process.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Accommodated special dietary requests, enhancing customer dining experience.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Explained dish components clearly to inform customers' decisions.
- Relayed feedback from customers to management for continuous improvement.
- Delivered excellent customer service through friendly and polite interaction.
- Managed table settings for optimal dining experience.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Greeted customers, presented menus and shared information about available special items.
- Verified completed orders and served guests at tables.
- Kept tables clear of used crockery, glassware and cutlery.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Checked customer IDs to confirm age before selling age-restricted products.
- Advised customers on wine and beverage pairings with selected food items.
Industrial trainee
DoubleTree by Hilton
Goa Arpora Baga, india
10.2019 - 03.2020
- Conducted regular inspections with keen attention to detail.
- Collaborated with team members to ensure smooth operations daily.
- Applied problem-solving skills to troubleshoot equipment issues swiftly.
- Worked on assembly lines, maintained consistent productivity levels.
- Handled multiple tasks simultaneously whilst staying organised under pressure.
- Shadowed senior team members to gain knowledge and skills.
- Discussed ideas and concepts clearly and concisely with team members.
- Participated in meetings, workshops and events to support team-building initiatives.
- Produced high-quality products using strong attention to detail.
Education
Associate of Arts and Sciences - West Bengal board of Education
St. Ignatius High School
India 04.2014 - 04.2015
High School Diploma - Arts
Raiganj Mohanbati High School
India 04.2015 - 04.2017
Diploma - Hotel Industry
Global School of management
India /2017 - 04.2019
Skills
- Patient and calm nature
- Restaurant software utilisation
- Stock inventory control
- Dining etiquette knowledge
- Friendly disposition
- Bill calculation
- Handling difficult customers
- Serving techniques
- Alcoholic beverage serving laws
- Cash handling
- Customer Service
- POS Systems
- Table clearing
Languages
English
Fluent
Affiliations
- Travel
- Dancing
Accomplishments
Certificate of Industrial Training Double Tree by Hilton,Goa,Arpor,Baga
Certificate of Excellence best Attendance in Hotel Daspalla hyderabad
Timeline
Waiter
Rasoi Ghar Restaurant L.L.C
06.2023 - Current
Waiter
Hotel Daspalla Hyderabad
02.2021 - 04.2023
Industrial trainee
DoubleTree by Hilton
10.2019 - 03.2020
High School Diploma - Arts
Raiganj Mohanbati High School
04.2015 - 04.2017
Associate of Arts and Sciences - West Bengal board of Education
St. Ignatius High School
04.2014 - 04.2015
Diploma - Hotel Industry
Global School of management
/2017 - 04.2019
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